Influencing Conversations Flashcards
Think of conversation as
A form of music. And remember that words affect minds and bodies.
Attention is
A precious gift we can choose to give.
Conversations are the
Building blocks of society.
When they communicate, people
Delete, distort and generalize.
Use the communication preferences of the person you are talking to in order to
Create a sense of rapport and understanding. Match these preferences with subtlety.
To really give someone else your attention
You have to temporarily forget yourself and your own world-view.
If a person has to translate what you are saying into their own preferred communication patterns
The risk of being misunderstood is increased.
By matching the body language of someone else
We can develop our understanding of that person.
We can match or mirror
Body language.
Decision-making can involve
A degree of psychological discomfort.
The challenge is to make decision-making
As easy as possible for the audience.
All decisions comprise
The pre-decision stage
The decision stage and
The post-decision stage.
In the pre-decision stage people usually experience
Cognitive dissonance
Our campaign must help our audience
Move through the pre-decision stage at the most appropriate pace.
Three decision-making tendencies are
Frequency
Timeframe
Sensory Preference
