Human Resource Management Flashcards
What is the process of human resource management?
Plan human resource management
Acquire project team
Develop project team
Manage project team
What is the key output of the Plan HRM process?
The human resource management plan
What are the key outputs of the Acquire Project Team process?
Project staff assignments
Resource calendars
Updates to the project management plan
What is the key output of the Develop Project Teams process?
Team performance assessments (evaluating team effectiveness)
What is a key output of the Manage Project Team process?
Change requests
What are some key responsibilities of the sponsor on a project?
Provide information regarding the initial scope of the project, issue the charter, provide funding, may dictate dates, approve the final project management plan, approve or reject changes or authorize a change control board, be involved in risk management
What are some key responsibilities of the team on a project?
Identify requirements, constraints, and assumptions; create the work breakdown structure and help with project planning; estimate activities; participate in risk management; complete activities; comply with the quality and communications plans; recommend changes to the project
What are some of the key responsibilities of the stakeholders on a project?
Stakeholders may help: identify requirements and constraints, plan the project, approve changes, perform the risk management process
What are some key responsibilities of functional managers on a project?
Participate in planning; approve the final project management plan; approve the final schedule; assist with problems related to team member performance; manage activities that happen within their functional area
What are the key elements of a human resource management plan?
When and how human resource requirements will be met; roles and responsibilities; project organization charts; staffing management plan
What is included in a staffing management plan?
Staff acquisition plan; resource calendars; staff release plan; staff training plan; staff training needs; recognition and rewards; compliance; safety
What are some of the different types of project teams:
Dedicated, part-time, partnership, virtual
What are some of the key activities involved in developing the project team?
Hold team-building activities throughout the project; use personnel assessment tools to learn about the team members; obtain and provide training where needed; establish ground rules; give recognition and rewards; conduct team performance assessments
What are some key activities involved in management a project team?
Use negotiation and leadership skills; observe what is happening; use an issue log; keep in touch; conduct project performance appraisals; be a leader; actively look for help and resolve conflicts that the team members cannot resolve on their own
What is a team performance assessment?
An assessment by the project manager meant to evaluate and enhance the effectiveness of the project team
What are the different types of power?
Formal (legitimate), reward, penalty (coercive), expert, referent
List some of the common sources of conflict on projects, in order of most to least common
Schedules, project priorities, resources, technical opinions, administrative procedures, cost, personality
Name some of the conflict resolution techniques
Collaboration (problem solving) Compromising (reconciling) Withdrawal (avoidance) Smoothing (accommodating) Forcing (directing)
Define collaborating (problem solving) Define compromising (reconciling)
Collaborating: openly discussing differences and incorporating multiple viewpoints to achieve consensus (a win-win solution)
Compromising: Finding an outcome that brings some degree of satisfaction to all parties involved (a lose-lose solution)
Define withdrawal (avoidance) Define smoothing (accommodating) Define forcing (directing)
Withdrawal: postponing a decision or avoiding the problem
Smoothing: emphasizing agreement rather than differences of opinion
Forcing: pushing one viewpoint at the expense of another (a win-lose solution)
What are project performance appraisals?
Evaluations of the performance of individual team members
What is an issue log?
A record that lists the project issues, their causes, and impacts on the project, the person(s) responsible for resolving each issue, the issue status, and target resolution dates
What is Maslow’s theory about needs?
Maslow’s hierarchy of needs states that people are motivated according to the following hierarchy of needs:
self-actualization, esteem, social, safety, physiological
What theories of management does McGregor describe?
Theory X: Managers who accept this theory believe that people need to be constantly watched and micromanaged
Theory Y: managers who accept this theory believe that people want to achieve and can direct their own efforts without supervision
What does Herzberg’s theory describe?
The effects of hygiene factors and motivating agents on motivation
Hygiene factors: working conditions, salary, personal life, work relationships, security, status, etc.
Motivating agents: responsibility, self-actualization, professional growth, recognition, etc.
What is McClelland’s theory of needs?
That each person is most motivated by one of three needs: achievement, affiliation, power
What are the stages of team formation and development?
Forming, storming, norming, performing, adjourning
What is multi-criteria decision analysis?
Using a set of criteria (such as availability, cost, experience, location, skill set, knowledge, or training) to evaluate potential team members
What is the “halo effect”?
The tendency to rate people high or low on all factors because of a high or low rating on a specific factor (e.g. the tendency to assume that a team member will be a great project manager because she completes all of her activities on time)
