Communications Management Flashcards
What is the process of communications management?
Plan communications management
Manage communications
Control communications
What is the key output of the Plan Communications Management process?
The Communications Management Plan
What are the key outputs of the Manage Communications process?
Project communications
Updates to project management plan and project documents
Updates to organizational process assets
What are the key inputs to Control Communications?
Project management plan Project communications Issue log Work performance data Organizational process assets
What are the key outputs of the Control Communications process?
Work performance information
Change requests
Updates to project management plan and project documents
Updates to organizational process assets
How should communications flow on a project?
To the customer, sponsor, functional managers, team members, other stakeholders, other project managers, and to other projects
Describe the basic communication model
Communication consists of three parts: a sender, a message, and a receiver
Each message is encoded by the sender and decoded by the receiver
Factors that affect the way the receiver decodes the message are called noise, and include environment, experience, and language
What are the components of effective communication?
What are the components of effective listening?
Effective Comms: nonverbal communication, paralingual communication, words
Effective Listening: active listening, giving feedback
What is paralingual communication?
Pitch and tone of voice
What are the four types of communication?
Formal written
Formal verbal
Informal written
Informal verbal
Define interactive, push, and pull communication methods:
Interactive: the sender provides the information and recipients receive and respond to it
Push: the sender provides the information but does not expect feedback on that information
Pull: the sender places the information in a central location and recipients are responsible for retrieving it
How much of their time do project managers spend communicating?
90 percent
What are some examples of communication technology?
Face-to-face interactions, telephones, fax, mail, internet messaging, email
What are the communication blockers that can get in the way of communicating?
Noisy surroundings, distance, improper encoding, negative statements, hostility, language, culture
What are some rules for effective meetings?
Set a time limit and keep to it
Schedule in advance
Meet with the team regularly, but not too often
Have a purpose for each meeting
Create an agenda with team input
Distribute agenda in advance and stick to it
Let people know their responsibilities in advance
Bring the right people together
Lead the meeting with a set of rules
Assign deliverables and time limits for assignments resulting from the meeting
Publish meeting minutes
