health literacy

Question 1

health literacy

Answer 1

knowledge & competency of a consumer to understand and apply health info to make effective decisions and take appropriate action for health & health care

Question 2

health literacy pharmacy

Answer 2

how meds should be used for best effect
understand system - prescription vs non prescription, medicare etc
navigate systems/ know how find help

Question 3

changing health literacy

Answer 3

distraction
symptoms of illness - pain, tiredness
experience health services (up or down)
ability self directed learning

Question 4

consequences low health literact

Answer 4

incorrect medicine use
incomplete/inaccurate med history
less participate in decision making
inability navigate system
poor health care & outcomes
embarrassed

Question 5

what can pharmacist do

Answer 5

difficult change person health literacy
make environment safe & non judgy
change how staff engage w consumer

Question 6

health literacy friendly pharmacy

Answer 6

feel welcome all clients
clear signage & easy navigate
provide written info - brochure
clear info abt cost
staff understand clients

Question 7

staff interaction

Answer 7

cues & clues
- limited health literacy - vague, no questions, quick escape
- higher - bring info, ask questions, compare
respond universal precautions - assume stupid unless proven otherwise

Question 8

universal precautions

Answer 8

plain language
speak clearly
repeat key points

priorities info
limit info
use pictures

encourage qa - what questions
use teach back
encourage demonstration