HCM 401- Section 2 Flashcards
Define “Organizational Behavior”
the study of individual and group dynamics within an organization setting.
Three goals of OB (Organizational Behavior)
- Attempt to explain why individuals and groups act the way they do.
- Try to predict how individuals and groups will behave based on internal and external factors.
- Provides managers with tools to assist in management of individuals and groups so they willingly put forth their best effort to accomplish organizational goals.
The systematic study of individual and group dynamics within an organization setting is know as:
Organizational behavior
The study of organizational behavior provides a set of tools that help:
people to understand, analyze and describe what goes on in an organization
Define and discuss transformational leadership
directed toward the influence and management of institutional change and innovation through revitalization and vision. Characteristics of transformational leaders: identify themselves as change agents, possess the capability to face complexity, ambiguity and uncertainty. Their imaginative, creative, innovative and visionary.
Transformational leaders do all the following for their subordinates EXCEPT:
Increase awareness of their dependence on the organization
Define and discuss transactional leadership
directed toward task accomplishment and the maintenance of good relations between the leader and the subordinates through consideration of performance and reward; largely oriented toward accomplishing task at hand and maintaining good relations by exchanging promises of rewards for performance; seek to maintain status quo and reward subordinates for doing what is expected; influence followers through task-forced behaviors; clarifies expectation, rules and procedures, emphasizes fair deal
The type of leader that guides or motivates followers in the direction of established by clarifying role and task requirements is a …
transactional leader
Know the range of human similarities and differences in a group affiliation
the full range of human similarities and differences in group affiliation including gender, race/ ethnicity, social class, role within an organization, age religion, sexual orientation, physical ability, and other group identities.
Define diversity
The full range of human similarities and differences in group affiliation including gender, race/ ethnicity, social class, role within an organization, age religion, sexual orientation, physical ability, and other group identities.
Define and discuss cultural competency
A set of congruent behaviors, practices, attitudes, and policies that come together in a system and allow work to be effectively carried out in cross-cultural environment
define culture
refers to the integrated patterns of human behavior that include the language, thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious or social groups.
define competence
having the capacity to function effectively within the context of cultural beliefs and behavior.
Define Maslow’s hierarchy of needs.
physiological needs safety needs love/belonging/social needs esteem needs self-actualization
Physiological needs- Maslow
these are the basic animal needs for such things as food, warmth, sex, water and other body needs
Security needs- Maslow
These needs have to do with man’s yearning for a predictable, orderly world in which injustice and inconsistency are under control, the familiar frequent and unfamiliar rare.
Love/belonging/social- Maslow
This psychologocal aspect of Maslow’s Hierarchy involves emotionally-based relationships in general, such as; friendship, sexual intimacy, having a supportive and communicative family
Esteem- Maslow
all humans have a need to be respected, to have self-esteem, self-respect, and to respect others. People need to engage themselves to gain recognition and have an activity or activities that give the person a sense of contribution, to feel accepted and self-valued, be it in a profession or hobby
Self-actualization- Maslow
the instinctual need of humans to make the most of their abilities and to strive to be the best they can. Working toward fulfilling our potential, toward becoming all that we are capable of becoming
An important but simple lesson provided by Maslow’s hierarchy of need theory is that:
What motivates one worker will not motivate another.
Define communication
The creation of exchange of thoughts, ideas, emotions, and understanding between sender and receiver. Fundamental and vital to all healthcare functions. Communication is successful when meaning is understood.
Effective communication requires that the sender translate the message into a for that:
can be understood by the receiver.
Define and discuss Cognitive Dissonance
- The inconsistency that someone perceives between 2 or more of one’s attitudes or between one’s attitudes and behavior. This theory helps us understand how people view the world they live in
- refers to inconsistently that a person perceives between two or more of one’s attitudes or between one’s behavior and attitudes.
Define and discuss Theory X
States that employees are unintelligent and lazy. They dislike work, avoiding it whenever possible. They should be closely controlled because they have little desire for responsibility, little aptitude for creativity in solving organizational problems, and will resist change. Managers are autocratic and rely on employee’s lower needs for motivation; they are no longer effective
Define and discuss Theory Y
States that employees are creative and competent; they want meaningful work; they want to contribute; and they want to participate in decision-making and leadership functions. Seeks responsibility, effort in work is as natural as play and rest.
Define Emotional Intelligence
involves the self-assessment of one’s own feeling and the feeling of others to guide ones’ own thinking and action; often measured as an Emotional Intelligence Quotient (EQ), describes an ability, capacity, or skill to perceive, assess, and manage the emotions of one’s self, or others and of groups
Define groupthink
refers to conditions under which efforts to maintain group harmony undermines critical thought and lead to poor decisions by the group.
3 types of groupthink
- Type I: Overestimation of the group of its power and morality
- Type II: Closed-mindedness
- Type III: Pressures toward uniformity
Name the 5 stages of team development
Forming Storming Norming Performing Adjourning
Define Forming in the 5 stages of team development
This is when the group members determine the core values and appropriate behaviors of the group. Boundaries are developed, tasks defined, and functional information is exchanged.
Define Storming in the 5 stage of team development
Group members try to find their group identity and individuality. A hierarchy is established within the group.
Define Norming in the 5 stages of team development
Group standards, values, and roles are accepted. This forms a sense of cohesiveness.
Define Performing in the 5 stages of team development
Groups members now know their role within the group and energy is focused on completing the task.
Define Adjourning in the 5 stages of team development
Group membership is terminated
