HCM 401- Section 2

Question 1

Define “Organizational Behavior”

Answer 1

the study of individual and group dynamics within an organization setting.

Question 2

Three goals of OB (Organizational Behavior)

Answer 2

• Attempt to explain why individuals and groups act the way they do.
• Try to predict how individuals and groups will behave based on internal and external factors.
• Provides managers with tools to assist in management of individuals and groups so they willingly put forth their best effort to accomplish organizational goals.

Question 3

The systematic study of individual and group dynamics within an organization setting is know as:

Answer 3

Organizational behavior

Question 4

The study of organizational behavior provides a set of tools that help:

Answer 4

people to understand, analyze and describe what goes on in an organization

Question 5

Define and discuss transformational leadership

Answer 5

directed toward the influence and management of institutional change and innovation through revitalization and vision. Characteristics of transformational leaders: identify themselves as change agents, possess the capability to face complexity, ambiguity and uncertainty. Their imaginative, creative, innovative and visionary.

Question 6

Transformational leaders do all the following for their subordinates EXCEPT:

Answer 6

Increase awareness of their dependence on the organization

Question 7

Define and discuss transactional leadership

Answer 7

directed toward task accomplishment and the maintenance of good relations between the leader and the subordinates through consideration of performance and reward; largely oriented toward accomplishing task at hand and maintaining good relations by exchanging promises of rewards for performance; seek to maintain status quo and reward subordinates for doing what is expected; influence followers through task-forced behaviors; clarifies expectation, rules and procedures, emphasizes fair deal

Question 8

The type of leader that guides or motivates followers in the direction of established by clarifying role and task requirements is a …

Answer 8

transactional leader

Question 9

Know the range of human similarities and differences in a group affiliation

Answer 9

the full range of human similarities and differences in group affiliation including gender, race/ ethnicity, social class, role within an organization, age religion, sexual orientation, physical ability, and other group identities.

Question 10

Define diversity

Answer 10

The full range of human similarities and differences in group affiliation including gender, race/ ethnicity, social class, role within an organization, age religion, sexual orientation, physical ability, and other group identities.

Question 11

Define and discuss cultural competency

Answer 11

A set of congruent behaviors, practices, attitudes, and policies that come together in a system and allow work to be effectively carried out in cross-cultural environment

Question 12

define culture

Answer 12

refers to the integrated patterns of human behavior that include the language, thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious or social groups.

Question 13

define competence

Answer 13

having the capacity to function effectively within the context of cultural beliefs and behavior.

Question 14

Define Maslow’s hierarchy of needs.

Answer 14

physiological needs
safety needs
love/belonging/social needs
esteem needs
self-actualization

Question 15

Physiological needs- Maslow

Answer 15

these are the basic animal needs for such things as food, warmth, sex, water and other body needs

Question 16

Security needs- Maslow

Answer 16

These needs have to do with man’s yearning for a predictable, orderly world in which injustice and inconsistency are under control, the familiar frequent and unfamiliar rare.

Question 17

Love/belonging/social- Maslow

Answer 17

This psychologocal aspect of Maslow’s Hierarchy involves emotionally-based relationships in general, such as; friendship, sexual intimacy, having a supportive and communicative family

Question 18

Esteem- Maslow

Answer 18

all humans have a need to be respected, to have self-esteem, self-respect, and to respect others. People need to engage themselves to gain recognition and have an activity or activities that give the person a sense of contribution, to feel accepted and self-valued, be it in a profession or hobby

Question 19

Self-actualization- Maslow

Answer 19

the instinctual need of humans to make the most of their abilities and to strive to be the best they can. Working toward fulfilling our potential, toward becoming all that we are capable of becoming

Question 20

An important but simple lesson provided by Maslow’s hierarchy of need theory is that:

Answer 20

What motivates one worker will not motivate another.

Question 21

Define communication

Answer 21

The creation of exchange of thoughts, ideas, emotions, and understanding between sender and receiver. Fundamental and vital to all healthcare functions. Communication is successful when meaning is understood.

Question 22

Effective communication requires that the sender translate the message into a for that:

Answer 22

can be understood by the receiver.

Question 23

Define and discuss Cognitive Dissonance

Answer 23

• The inconsistency that someone perceives between 2 or more of one’s attitudes or between one’s attitudes and behavior. This theory helps us understand how people view the world they live in
• refers to inconsistently that a person perceives between two or more of one’s attitudes or between one’s behavior and attitudes.

Question 24

Define and discuss Theory X

Answer 24

States that employees are unintelligent and lazy. They dislike work, avoiding it whenever possible. They should be closely controlled because they have little desire for responsibility, little aptitude for creativity in solving organizational problems, and will resist change. Managers are autocratic and rely on employee’s lower needs for motivation; they are no longer effective

Question 25

Define and discuss Theory Y

Answer 25

States that employees are creative and competent; they want meaningful work; they want to contribute; and they want to participate in decision-making and leadership functions. Seeks responsibility, effort in work is as natural as play and rest.

Question 26

Define Emotional Intelligence

Answer 26

involves the self-assessment of one’s own feeling and the feeling of others to guide ones’ own thinking and action; often measured as an Emotional Intelligence Quotient (EQ), describes an ability, capacity, or skill to perceive, assess, and manage the emotions of one’s self, or others and of groups

Question 27

Define groupthink

Answer 27

refers to conditions under which efforts to maintain group harmony undermines critical thought and lead to poor decisions by the group.

Question 28

3 types of groupthink

Answer 28

• Type I: Overestimation of the group of its power and morality
• Type II: Closed-mindedness
• Type III: Pressures toward uniformity

Question 29

Name the 5 stages of team development

Answer 29

Forming
Storming
Norming
Performing
Adjourning

Question 30

Define Forming in the 5 stages of team development

Answer 30

This is when the group members determine the core values and appropriate behaviors of the group. Boundaries are developed, tasks defined, and functional information is exchanged.

Question 31

Define Storming in the 5 stage of team development

Answer 31

Group members try to find their group identity and individuality. A hierarchy is established within the group.

Question 32

Define Norming in the 5 stages of team development

Answer 32

Group standards, values, and roles are accepted. This forms a sense of cohesiveness.

Question 33

Define Performing in the 5 stages of team development

Answer 33

Groups members now know their role within the group and energy is focused on completing the task.

Question 34

Define Adjourning in the 5 stages of team development

Answer 34

Group membership is terminated