HAMG 2388 Hospitality Internship Midterm Test

Question 1

Providing effective communication with team members and other departments is a major part of:

Answer 1

Planning

Question 2

Respect for the dignity of every individual in the team is a component of good:

Answer 2

Coaching

Question 3

Within an effective team:

Answer 3

Each member has an assigned role

Question 4

The most common form of authority is:

Answer 4

Authority of position

Question 5

Empowerment is defined as:

Answer 5

Actively seeking ideas from team members

Question 6

Proper delegation is:

Answer 6

Granting to a kitchen team member the authority to oversee specific tasks and responsibilities and letting other team members know that these responsibilities have been delegated to this team member

Question 7

The employee’s right to form or join a union is protected by which of the following laws?

Answer 7

National Labor Relations Act

Question 8

Before delegating duties, the chef should determine which of the following?

Answer 8

Does the team member understand the task

Question 9

The ________ studies represented an effort to determine what effect hours of work, periods of rest, and lighting might have on worker fatigue and productivity.

Answer 9

Hawthorne

Question 10

Equal pay for equal work is a part of which of the following laws?

Answer 10

Both the Fair Standards Act and Equal Pay Act

Question 11

Title VII of the Civil Rights Act does which of the following?

Answer 11

It prohibits discrimination in promotion and seniority of personnel

Question 12

The Age Discrimination in Employment Act prohibits arbitrary age discrimination in employment of workers older than ________ .

Answer 12

40

Question 13

Which of the following statements is correct with regard to the Equal Employment Opportunities Commission?

Answer 13

It is responsible for investigating discrimination based on race, color, religion, sex, national origin, age, and disability and equal-pay violations.

Question 14

The Family Medical Leave Act permits employees to take up to ______ weeks of unpaid leave per year from work for the birth or adoption of a child: for the case of a seriously ill child, spouse, or parent: or for a serious illness afflicting the worker

Answer 14

12

Question 15

According to the Americans with Disabilities Act, a disability is which of the following?

Answer 15

Being regarded as having a particular impairment, and a record of such an impairment

Question 16

According to the Fair Labor Standards Act, the workweek is defined as _____ hours during 7 consecutive 24-hour periods.

Answer 16

168 hours

Question 17

Which of the following is a means of conducting a job analysis that requires the person in the position to document what they do in the course of carrying out the responsibilities of the position?

Answer 17

Self-Analysis

Question 18

Job descriptions are used to format which of the following:

Answer 18

The team member’s essential and desirable job skills

Question 19

Which of the following is the sequence for “recruiting, selection, and performance”?

Answer 19

Job description, advertising, recruitment, selection, orientation, training, performance appraisal

Question 20

Reducing the influence of race and gender in the hiring process requires which of the following?

Answer 20

Unambiguous job criteria

Question 21

One of the three purposes of an interview includes:

Answer 21

To achieve “neatness of fit.”

Question 22

The “halo effect” in the interview process is defined as which of the following?

Answer 22

Judging an individual favorably or unfavorably on the basis of one strong point

Question 23

Beautyism in the interview process is defined as which of the following?

Answer 23

Discrimination against unattractive persons

Question 24

It has been reported that ______ of communication is nonverbal and _____ of that communication is manifested in the person’s face.

Answer 24

80/80

Question 25

The level of compensation for positions can vary based on which of the following?

Answer 25

Skill level and level of education required to perform the assigned duties

Question 26

The determination of "job worth" is _____:

Answer 26

Complex

Question 27

When determining " job worth, " skill level is considered to be ______ .

Answer 27

A compensable factor

Question 28

When positions are classified at set levels that have established pay ranges, this is the _____.

Answer 28

Classification method

Question 29

Benefits mandated by the federal government include:

Answer 29

Social Security

Question 30

Workers compensation:

Answer 30

Provides for medical care and disability pay for individuals injured in the work place

Question 31

A retirement plan in which the employer and employee contribute to the plan is:

Answer 31

A contributory plan

Question 32

An Employee Assistance Program is intended to:

Answer 32

Provide confidential assistance with personal problems that could impact work performance, and be the go to place with regard to what is termed "whistle blowing"

Question 33

Which type of training includes customer focus, philosophy, team focus, mission statement, and corporate culture?

Answer 33

Induction

Question 34

Orientation can be defined as a(n):

Answer 34

Two-way informational and introductory session.

Question 35

The effectiveness of the organization's official training program should be considered which of the following levels of importance?

Answer 35

Extremely important

Question 36

The highest proportion of turnover occurs within the employee's first _____ days of employment.

Answer 36

30

Question 37

The orientation kit generally includes:

Answer 37

Uniforms and dress code

Question 38

Generally, orientation training should be done over a 2-3 day period, and sessions should be limited to a maximum of _____ hours each.

Answer 38

2

Question 39

Task and station orientation should:

Answer 39

Be well-planned and conducted by the chef supervisor using the appropriate menu and recipe guidance.

Question 40

Investment in training is investment in:

Answer 40

Well-being of the organization

Question 41

The chef and / or trainer's communication style should be:

Answer 41

Open

Question 42

The ultimate aim of quality is to:

Answer 42

Eliminate error/waste

Question 43

The process of the needs analysis includes:

Answer 43

Identifying performance problem and gathering data

Question 44

Training objective must be:

Answer 44

Measurable and Specific

Question 45

A weakness of the team meeting training method is:

Answer 45

Multiple ideas are generated

Question 46

The reasons for preparing for a training session well ahead of time include:

Answer 46

The ability to arrange instruction systematically

Question 47

In training, the sense considered to be the most important is:

Answer 47

Seeing

Question 48

Fatigue, monotony, and distraction are all:

Answer 48

Barriers to learning

Question 49

The conditions portion of an objective:

Answer 49

Specifies what the team member will be given to complete the task and under what conditions the task will be completed

Question 50

Which of the following levels of learning refers to remembering previously learned materials?

Answer 50

Knowledge

Question 51

The levels of learning most commonly used in the kitchen are:

Answer 51

Knowledge, Comprehension, and Application

Question 52

An intent communicated by describing a proposed change in a team member is a good description of a(n):

Answer 52

Objective

Question 53

Directing attitude training is best done through a(n):

Answer 53

Goal

Question 54

A training session:

Answer 54

Should be a complete unit of learning

Question 55

A lesson plan is:

Answer 55

An outline of everything that is to happen during a training event

Question 56

"Instruction must be flexible enough to remain effective even when obstacles to training arise. The basis of such flexibility is careful planning." This is the directive for which of the training session planning steps?

Answer 56

Training condition

Question 57

Training is a learning process that involves the acquisition of which of the following?

Answer 57

Skills

Question 58

The case study training method:

Answer 58

Emphasizes the analysis of a situation typical of a training need.

Question 59

The role-play method of training:

Answer 59

Directly involves team members in training

Question 60

The demonstration method of training:

Answer 60

Has great visual impact

Question 61

The job-talk method of training:

Answer 61

Gest the message across to a large group

Question 62

The most commonly used training method in the kitchen is:

Answer 62

On-the-Job training

Question 63

Which of the following is designed to provide young chefs entering the culinary profession with comprehensive training in the practical and theoretical aspects of the work required in a highly skilled profession?

Answer 63

Apprenticeship

Question 64

Which of the following is a negative training method?

Answer 64

Spectator and unskilled labor

Question 65

The trainer should always dress:

Answer 65

IAW the formality of the training

Question 66

The most important factor in controlling nervousness is:

Answer 66

Being prepared and rehearsing

Question 67

Which of the following is an example of effectively pacing information?

Answer 67

Presenting important information slowly

Question 68

The amount of distance maintained between the sender and receiver is a form of:

Answer 68

Nonverbal Communication

Question 69

Learners know where they are in terms of expectations when the trainer utilizes which of the following approaches to training?

Answer 69

Controlling

Question 70

Learner-controlled training:

Answer 70

Requires the trainer to act as a facilitator

Question 71

The type of question that is most suited to group discussion is a(n):

Answer 71

Open Question

Question 72

A brainstorming activity should:

Answer 72

Be limited by time

Question 73

Which of the following is not part of the performance appraisal process?

Answer 73

Outlining disciplinary policies to team members

Question 74

Performance appraisal is a vehicle for:

Answer 74

Clarifying job tasks and overall quality expectations

Question 75

Performance has multiple aspects. Which of the following is not one of those aspects?

Answer 75

Work Schedule

Question 76

A quality performance appraisal leads to which of the following?

Answer 76

Determination of where performance improvement is required

Question 77

Which of the following statements is true regarding the "graphic rating scale" method of performance evaluation?

Answer 77

This method assesses a team member on the quality of work-outstanding, above average, or unsatisfactory

Question 78

Which of the following statement is true regarding the "essay appraisal" method of performance evaluation?

Answer 78

A major weakness of this method is its variability in length and content

Question 79

Placing the emphasis of the performance appraisal on the development of the individual will help the team member to feel the process is:

Answer 79

Valuable and Invasive

Question 80

Generally, discussion of compensation is not part of the performance appraisal interview because:

Answer 80

It removes the focus from performance