HAMG 2388 Hospitality Internship Midterm Test Flashcards
Providing effective communication with team members and other departments is a major part of:
Planning
Respect for the dignity of every individual in the team is a component of good:
Coaching
Within an effective team:
Each member has an assigned role
The most common form of authority is:
Authority of position
Empowerment is defined as:
Actively seeking ideas from team members
Proper delegation is:
Granting to a kitchen team member the authority to oversee specific tasks and responsibilities and letting other team members know that these responsibilities have been delegated to this team member
The employee’s right to form or join a union is protected by which of the following laws?
National Labor Relations Act
Before delegating duties, the chef should determine which of the following?
Does the team member understand the task
The ________ studies represented an effort to determine what effect hours of work, periods of rest, and lighting might have on worker fatigue and productivity.
Hawthorne
Equal pay for equal work is a part of which of the following laws?
Both the Fair Standards Act and Equal Pay Act
Title VII of the Civil Rights Act does which of the following?
It prohibits discrimination in promotion and seniority of personnel
The Age Discrimination in Employment Act prohibits arbitrary age discrimination in employment of workers older than ________ .
40
Which of the following statements is correct with regard to the Equal Employment Opportunities Commission?
It is responsible for investigating discrimination based on race, color, religion, sex, national origin, age, and disability and equal-pay violations.
The Family Medical Leave Act permits employees to take up to ______ weeks of unpaid leave per year from work for the birth or adoption of a child: for the case of a seriously ill child, spouse, or parent: or for a serious illness afflicting the worker
12
According to the Americans with Disabilities Act, a disability is which of the following?
Being regarded as having a particular impairment, and a record of such an impairment
According to the Fair Labor Standards Act, the workweek is defined as _____ hours during 7 consecutive 24-hour periods.
168 hours
Which of the following is a means of conducting a job analysis that requires the person in the position to document what they do in the course of carrying out the responsibilities of the position?
Self-Analysis
Job descriptions are used to format which of the following:
The team member’s essential and desirable job skills
Which of the following is the sequence for “recruiting, selection, and performance”?
Job description, advertising, recruitment, selection, orientation, training, performance appraisal
Reducing the influence of race and gender in the hiring process requires which of the following?
Unambiguous job criteria
One of the three purposes of an interview includes:
To achieve “neatness of fit.”
The “halo effect” in the interview process is defined as which of the following?
Judging an individual favorably or unfavorably on the basis of one strong point
Beautyism in the interview process is defined as which of the following?
Discrimination against unattractive persons
It has been reported that ______ of communication is nonverbal and _____ of that communication is manifested in the person’s face.
80/80
The level of compensation for positions can vary based on which of the following?
Skill level and level of education required to perform the assigned duties
The determination of “job worth” is _____:
Complex
When determining “ job worth, “ skill level is considered to be ______ .
A compensable factor
When positions are classified at set levels that have established pay ranges, this is the _____.
Classification method
Benefits mandated by the federal government include:
Social Security
Workers compensation:
Provides for medical care and disability pay for individuals injured in the work place
A retirement plan in which the employer and employee contribute to the plan is:
A contributory plan
An Employee Assistance Program is intended to:
Provide confidential assistance with personal problems that could impact work performance, and be the go to place with regard to what is termed “whistle blowing”
Which type of training includes customer focus, philosophy, team focus, mission statement, and corporate culture?
Induction
Orientation can be defined as a(n):
Two-way informational and introductory session.
The effectiveness of the organization’s official training program should be considered which of the following levels of importance?
Extremely important
The highest proportion of turnover occurs within the employee’s first _____ days of employment.
30
The orientation kit generally includes:
Uniforms and dress code
Generally, orientation training should be done over a 2-3 day period, and sessions should be limited to a maximum of _____ hours each.
2
Task and station orientation should:
Be well-planned and conducted by the chef supervisor using the appropriate menu and recipe guidance.
Investment in training is investment in:
Well-being of the organization
The chef and / or trainer’s communication style should be:
Open
The ultimate aim of quality is to:
Eliminate error/waste
The process of the needs analysis includes:
Identifying performance problem and gathering data
Training objective must be:
Measurable and Specific
A weakness of the team meeting training method is:
Multiple ideas are generated
The reasons for preparing for a training session well ahead of time include:
The ability to arrange instruction systematically
In training, the sense considered to be the most important is:
Seeing
Fatigue, monotony, and distraction are all:
Barriers to learning
The conditions portion of an objective:
Specifies what the team member will be given to complete the task and under what conditions the task will be completed
Which of the following levels of learning refers to remembering previously learned materials?
Knowledge
The levels of learning most commonly used in the kitchen are:
Knowledge, Comprehension, and Application
An intent communicated by describing a proposed change in a team member is a good description of a(n):
Objective
Directing attitude training is best done through a(n):
Goal
A training session:
Should be a complete unit of learning
A lesson plan is:
An outline of everything that is to happen during a training event
“Instruction must be flexible enough to remain effective even when obstacles to training arise. The basis of such flexibility is careful planning.” This is the directive for which of the training session planning steps?
Training condition
Training is a learning process that involves the acquisition of which of the following?
Skills
The case study training method:
Emphasizes the analysis of a situation typical of a training need.
The role-play method of training:
Directly involves team members in training
The demonstration method of training:
Has great visual impact
The job-talk method of training:
Gest the message across to a large group
The most commonly used training method in the kitchen is:
On-the-Job training
Which of the following is designed to provide young chefs entering the culinary profession with comprehensive training in the practical and theoretical aspects of the work required in a highly skilled profession?
Apprenticeship
Which of the following is a negative training method?
Spectator and unskilled labor
The trainer should always dress:
IAW the formality of the training
The most important factor in controlling nervousness is:
Being prepared and rehearsing
Which of the following is an example of effectively pacing information?
Presenting important information slowly
The amount of distance maintained between the sender and receiver is a form of:
Nonverbal Communication
Learners know where they are in terms of expectations when the trainer utilizes which of the following approaches to training?
Controlling
Learner-controlled training:
Requires the trainer to act as a facilitator
The type of question that is most suited to group discussion is a(n):
Open Question
A brainstorming activity should:
Be limited by time
Which of the following is not part of the performance appraisal process?
Outlining disciplinary policies to team members
Performance appraisal is a vehicle for:
Clarifying job tasks and overall quality expectations
Performance has multiple aspects. Which of the following is not one of those aspects?
Work Schedule
A quality performance appraisal leads to which of the following?
Determination of where performance improvement is required
Which of the following statements is true regarding the “graphic rating scale” method of performance evaluation?
This method assesses a team member on the quality of work-outstanding, above average, or unsatisfactory
Which of the following statement is true regarding the “essay appraisal” method of performance evaluation?
A major weakness of this method is its variability in length and content
Placing the emphasis of the performance appraisal on the development of the individual will help the team member to feel the process is:
Valuable and Invasive
Generally, discussion of compensation is not part of the performance appraisal interview because:
It removes the focus from performance
