HAMG 2337 Hospitality Facilities Management Midterm Review Flashcards
Which of the following elements is not a way by which a hospitality facility creates a visible, marketable identity for its products?
B - The maintenance of back-of-house areas
The two primary facility-related operating expenses for a hospitality business are:
D - Property operation and maintenance (POM) and utilities
Budgetary responsibility for the POM and utilities expenditures belongs to which of the following department?
C - Engineering
The major element of the utilities expenditure is:
B - Electricity
Which of the following statements regarding a building’s initial construction and ongoing maintenance costs is true?
C – The more a building costs initially to construct, the more it generally costs to maintain it.
Which of the following is not a Cap-Ex item?
C – Telecommunications trunk line charges
Which of the following is a consideration when determining whether to repair or replace a piece of equipment?
D – All of the above
Which of the following series best describes the order of priority a facilities manager should establish when approaching a maintenance or repair task?
A – Safely, legality services
Which of the following expense items is not covered by replacement reserve funds?
B – Building expansions
Function for which the facilities manager has responsibility include all but which of the following?
D – Housekeeping services
Maintenance that pertains to the general upkeep of the property recurs on a regular basis, and requires minimal training is referred to as:
B – routine maintenance
Which of the following types of maintenance has an immediate revenue effect?
C – Emergency/breakdown
Maintenance that includes preparing equipment to record important maintenance information is called a:
A – Scheduled maintenance
A form used for all major pieces of equipment to record important maintenance information is called a:
D – Equipment data card
A room data card typically includes all of the following components except:
A – A detailed outline of the process to follow for requisitioning any new room fixtures or equipment
Material safety data sheets (MSDSs):
A – Inform employees about important hazardous materials use in the work place and explains how to work with these materials
Which of the following statements about emergency and breakdown maintenance is true?
D – All of the above
All of the following provisions are normally included in a maintenance contract except:
D – Automatic renewal
What are the Three P’s?
D – People, Planet, Profit
Why would a hospitality facility owner seek an ISO 14000 certificate?
B - It is an international standard of environmental achievement that many customers look for.
Which of the following statements about reuse and the hospitality industry is false?
A – Reuse has been practiced in the hospitality industry only in the past few years.
Which of the following is an example of waste transformation?
C - Grinding up garbage in a garbage disposal
Submetering, as a function of energy-use tracking and recording, is:
A- A method of energy management in which meters are installed in energy-using areas to monitor their specific usage.
Proper and regular maintenance of equipment reduces energy use by:
C - Maintaining efficiency and prolonging the life of the equipment.
Capturing heat from exhaust air and using it to pre-heat the building’s incoming air is an example of:
B - Recovery and reuse
Global supplies of freshwater are limited – they represent less than _____ percent of the total water on the earth.
D - one
Key to the success of a risk management program is:
Support and involvement of top management
Guest-use water temperatures should be set no higher than _____ at the source.
120°F (49°C)
Which of the following statements about safety concerns in the guest bath is false?
Appropriate cleaning chemicals have no effect on the slip resistance rating of a bathroom tub and shower.
Fire safety at a hospitality property is:
The responsibility of everyone at the property
Alarm-sounding devices that trigger when smoke particles either scatter or obscure light are called:
Photoelectric smoke detectors
Which of the following is not a fire detection device?
smoke damper detector
Near the end of a long dinner shift that Henri spent mostly at the grille, a fire erupted in the grille’s grease trap and threatened to spread. Henri knew that a grease fire needed special handling and his emergency training told him he must act fast. The hotel had installed new fire extinguishers only two months ago, and a new type designed especially for grease and oil fires was added in the kitchen. Though several fire extinguishers were available to Henri, only one would effectively extinguish this fire and keep it extinguished. Which one must he choose?
type k
Which of the following statements about fire suppression systems is true?
When the kitchen fire suppression system is activated, it should also interrupt the supply of fuel to kitchen equipment.
On average, purchase costs account for about _____ percent of water costs; disposal costs account for the remaining _____ percent.
50; 50
The device that submeters water used for cooling towers, irrigation, and swimming pools, so that this water can be deducted from the property’s water disposal (sewer) bill, is known as a:
deduct meter
A restaurant’s storm sewer system disposes of:
rainwater
Water-filled sections of pipe within a building’s wastewater system that keep sewer gases and odors from entering that building are called:
traps
. Water is “softened” by:
replacing hardness-causing minerals with sodium
Which of the following statements about mixing valves is true?
They are designed to protect water users from being burned or scalded by hot water.
How do heat pump water heaters work?
They extract heat from the air within a space, the outside air, or a water source
Which of the following systems is generally the most expensive option for heating water?
electric resistance
A measure of the electrical potential provided by an electric utility (often compared with water pressure in a water system) is termed:
Voltage
In an electrical system, “phases” refers to:
The number of energized or “hot” wires in the electrical supply.
A property’s distribution and control system splits the electrical supply into:
feeders
Which of the following statements is a good rule for taking care of equipment that uses electricity?
Electrical equipment should be kept clean
When electrical maintenance is performed, lockout/tagout procedures:
Lock out service those circuits to be worked on so that no one can accidentally energize the circuits.
Which of the following provides a much higher level of protection than a standard circuit breaker?
Ground fault circuit interrupter
Which of the following is a source of electrical power supply problems for hotels?
All of the above – Natural phenomena, such as lightning; normal utility maintenance operations; faulty electrical systems in neighboring businesses.
Items that are usually required by law or code to be connected to a hospitality business’s emergency power system are:
(B and C) – fire pumps and public safety communications systems.
