HAMG 1342 Midterm Guest Room Management

Question 1

6. Do human relations factors have no effect on workers’ productivity?

Answer 1

F - False

Question 2

9. Should the housekeeping department clean all areas of the property, including those operated by the food and beverage division?

Answer 2

F - False

Question 3

11. Is telling a janitor to clean “very well” the windowsills in the lobby an example of performance standard?

Answer 3

F - False

Question 4

12. Do housekeeping fixed assets usually have a short-term lifespan?

Answer 4

F-False