General Patient Care Flashcards
Active listening
Using techniques that allow the receiver to fully understand the message being communicated
Open ended questions
Questions that lead to further explanation
Restatement
Repeating or paraphrasing information relayed by the sender to confirm accuracy
Reflexion
When the receiver focuses on the main idea of the message but incorporates feelings the sender might be exhibiting or possibly feeling
Clarification
Summarizing the information relayed by the sender to clear up any confusion
Nonverbal communication
Gestures and actions that leave interpretation up to he receiver
Empathy
Displaying an understanding of what the patient might be experiencing by imagining the experience is happening personally
Sympathy
Feeling compassion, sorrow, or pity for the hardships that another person encounters
Chief complaint
Reason for the office visit
Subjective information
Information that is personal or what someone is feeling
Anaphylaxis
Life-threatening allergic reaction that leads to circulatory collapse, shock, and death if left untreated
Objective information
Information collected that is observed by someone other than the patient
Audiometry
Test to determine level of hearing
Visual acuity testing
Use of tools such as a Snellen chart to screen for visual impairments
Urinalysis
Screening tool that evaluates the urine for the presence of dissolved substances and assists with diagnosis of medical conditions
Anthropomeric measurements
Screening tests that include height and weight (as well as head circumference in infants)
Vital signs
Also known as cardinal signs; includes temperature, heart rate, respirations, and blood pressure measurements; used to evaluate homeostasis
Denver Developmental Screening Test
A series of activities used to determine the developmental stage of children
Scoliosis
Abnormal lateral curvature of the spine
Mini-Mental State Examination
A tool used to determine the level of awareness of currents events and recall of past events to screen for orientation or dementia
Dementia
Progressive deterioration in brain function that leads to confusion and disorientation
Homeostais
A state of equilibrium within the body
Pyrexia
Raised body temperature; fever
Radial pulse
Located on the thumb side of the wrist, is the most common site for taking an adult pulse