Front Counter/ Greeter

Question 0

What are two things we communicate each and every shift is the front counter/Greeter?

Answer 0

When we are too deep is too deep and when we need help on the front counter employees need to bump and slider

Question 1

What impressions is the most important when we greet our customers?

Answer 1

The first impression

Question 2

What areas need to be monitored during a shift that the front counter/greater is responsible for cleaning and maintaining?

Answer 2

Lobby in parking lot conditions, soda cooler levels, grab and go items, windows, trash cans, sweep and mop

Question 3

Given example of how we greet our customers when they enter our store?

Answer 3

Welcome to Little Caesars, would you like to try something from the Hot-and-Ready menu?

Question 4

Explain Hot-N-Ready?

Answer 4

A large pizza with pepperoni or just cheese immediately available hot and fresh out of the oven all day every day

Question 5

Give an example of a product to suggestive sell?

Answer 5

Crazy bread, Caesars wings, dippers and soda’s

Question 6

Explain what the HMR promise is and why it is important to know and understand when working at the front counter/greeter station?

Answer 6

Serve every customer with a smile and a perfect pizza in less than 30 seconds every time. It’s important to keep our promise

Question 7

What is the customer satisfaction log and how is it used?

Answer 7

Supervisor will go over process

Question 8

Give three examples of how to exceed the customers expectations?

Answer 8

Carry orders out for customers, using a customer’s name, suggestive selling to complete their order, cookies and coloring sheets for children, honoring competitors coupons

Question 9

And CCR is, what is the front counter person’s responsibility?

Answer 9

The greeter or Expeditor must call back the number of pizzas being sold to the customer