From the first exam Flashcards
1
Q
Organizational Behavior looks at what?
A
- individual
- group
- organization
2
Q
Management is directed toward?
A
objectives
3
Q
Who is the Father of Modern Management?
A
Peter F. Drucker
4
Q
What is IBM’s price/performance ratio?
A
The price comes down 25% annually and 35% increase in performance
5
Q
TQM?
A
- Total Quality Management= do it right the first times to avoid costly reword
- Listen and learn from customers and employees
- Continuous improvement
6
Q
Ethics?
A
A personal code of conduct between individuals
7
Q
Ethnocentrism?
A
the idea that one’s native country, culture, language, and behavior are superior
8
Q
Organizational Culture
A
- shared things
- sayings
- doings
- feelings
9
Q
Congruency
A
your goals and objectives align with the organization
10
Q
Low context cultures
A
- written and fast
- USA
- relationships are about time and money
- get down to business first
- monochronic time
11
Q
High context cultures
A
- relationships over a long period of time
- common in the middle east
- rely on situational cues
- slow, ritualistic, based on trust
