Chapter 15

Question 1

mutuality of interest

Answer 1

balancing individual and organizational interests through win-win cooperation

–constant tug of war–

Question 2

What is the best generic influence tactic?

Answer 2

rational persuasion

Question 3

French and Raven Bases of Social Power

Answer 3

• Reward power
• Coercive power
• Legitimate power
• Expert power
• Referent power

Question 4

empowerment

Answer 4

sharing varying degrees of power with lower-level employees to tap their full potential

• delegate authority

Question 5

delegation

Answer 5

sharing power, but not responsibility

Question 6

Barriers to delegation

Answer 6

• “I can do it better myself”
• Lack of trust in subordinates
• Low self confidence
• fear of being called lazy
• vague job definition
• fear of competition from subordinates
• reluctance to take risks
• lack of controls to detect problems with delegation
• poor bosses who do not delegate