Chapter 14 Flashcards
1
Q
The communication process
A
- sender, message, and receiver
- encoding the thought or idea
- selecting the medium
- decoding and created meaning
2
Q
Noise
A
anything that interferes with the transmission and understanding of a message
3
Q
Assertive style
A
expressive and self-enhancing but does not take advantage of others
4
Q
Nonverbal communication
A
- physical appearance (size,weight, dress, grooming)
- physical distance– closeness
- relative position
- communication time
- posture
- hands
- face
- eyes
- voice
5
Q
How to improve nonverbal communication
A
- maintaining eye contact
- occasionally nodding the head in agreement
- smiling and showing animation
- leanign toward the speaker
- speaking at a moderate rate, in a quiet assuring tone
6
Q
ESPN
A
- E-eyes- look at the speaker or listener
- S- slow down and smile
- P- be polite, say please
- N- use names often
7
Q
Listening
A
- capitalize on thought speed
- listen for ideas
- find an area of interest
- judge content, not delivery
- Resist distractions
8
Q
Communication richness
A
face-to-face is best
