Chapter 13 Flashcards
1
Q
Organizational Conflict
A
it’s inevitable=can be functional or dysfunctional
- Incompatible personalities or values
- overlapping or unclear job boundaries
- competition for limited resources
- inadequate communication
2
Q
Conflict can be what?
A
functional or dysfunctional
3
Q
what causes conflict?
A
collective decision making
4
Q
devil’s advocacy
A
have a critic– assigning someone to the role of critic
5
Q
integrating style required for win-win resolution
A
must depersonalize the situation
6
Q
negotiation
A
give and take process between conflicting interdependent parties
7
Q
to solve conflict use an integrating style
A
- clarify interests- tangible and intangible needs
- identify options- indentify elements of value
- design alternative deal packages- mix and match items of value-think multiple deals
- select a deal
- perfect the deal
