Chapter 18 Flashcards
1
Q
Lewin’s change model
A
- unfreeze people
- change
- refreeze people
2
Q
Stress triggers what?
A
fight, flight, or freeze
3
Q
strain
A
how our body reacts to the stressors in the environment. Some strain makes us more productive, too little strain is bad as is too much strain, which may cause half of all illnesses in the U.S.
4
Q
common stressors
A
- constant and unexpected changes
- increasing demands on time
- lack of info to make decisions
- conflict in relationships
- role conflict
- repressed feelings and emotions
5
Q
modern inductrial stressors
A
- galloping technology and the info explosion
- downsizing
- mergers and acquisitions
- government regualtion and taxation
- demands for productivity
- emphasis on quality and speed
- the “executive monkey”
6
Q
the stress continuum
A
- stage one: mild stress, great zest, acute perception, burnout, a positive charge
- stage two: low energy, less able to relax, headaches, tenseness present, sleep disturbance
- stage three: inability to respond appropriately, irritability, anxiety, feelings of negativism, inability to concentrate, nameless fears
- stage four: terrifying responses caused by adrenalin reactions, uncontrolled trembling and panic, pounding heart, sweating, sheer exhaustion (you should physically work off the adrenalin)
7
Q
impact of stress depends upon what?
A
- basic health
- coping or defending
- prior exposure
- social support
8
Q
how can we manage stress?
A
exercise!
9
Q
what is the greatest moderator of strain?
A
social support!
10
Q
A
