Foodservice Systems - Domain IV Flashcards
cycle menu for hospitals with 2-4 day average pt stay
1-2 week cycles
cycle menu for long term care facility
3-4 week cycle
high school lunch programs
2-week cycle with four choices
room services uses what kind of menu
static menu
table d’hote
pre fixe
complete meal at set price
a la carte
separate items at separate prices
du jour
menu of the day; uses leftovers and food bargains
southeast asians
pork, few dairy products (non-dairy calcium source)
kosher
no meat and dairy at same meal; no pork, shellfish
chinese
yin foods (raw, cold: fish, veg, fruits)
yang foods (bright, hot: hot chicken soup, eggs, warm spices).
rice is neutral
seventh day adventist
ovo-lacto-vegetarian; no caffeine, alcohol, pork
central america/hispanic/latin
fruits, veg, meat, poultry, fish, less dairy
muslim
halal dietary laws, prohibited foods are called haram (no pork, alc, gelatin, congealed salad), overeating is discouraged, fasting dawn to sunset during Ramadan
roman catholics
meat is not consumed on Fridays during Lent
buddhism
no alcohol
NuMenus
nutrient standard menu planning, uses USDA approved nutrient analysis software
Assisted NuMenus
nutrient analysis may be done by another school or consultant
enhanced food based and traditional food based
computers not required
equipment selected after
menu is written
kitchen floor space is too expansive
efficiency declines
truth in menu legislation
requires that menus accurately decscribe foods to be served (maine lobster, fresh fish)
food code
person in charge must be able to identify food allergens and associated symptoms
emergency/disaster menus
power failure, disruption in water supply
plan to require min staffing for prep and service
multiple days of food supplies avail
one gallon of water/person/day for min of 3 days
master menu steps
- plan dinner entree
- plan lunch entree
- starchy items with entrees
- salads, veg, accompaniments and apps
- desserts and breads for both lunch and dinner
- breakfast and other items
menu psychology
design and layout in such a way as to influence the sale of foods served
position items you want to sell more of in the first and last position within a category
center of a three-fold menu is the prime menu sales area
menu engineering
is the practice of developing menus with the goal to encourage customers to buy certain items. focuses on popularity and contribution to profit of the items
menu mix
popularity relative to other items
calculated by dividing the number sold of a particular item, by the total number of all items sold
using the formula based on having popularity greater or less than 70% of total sales
contribution margin
its contribution to profit
calculated by subtracting a menu item’s food cost from its selling price
items are categorized into high and low contribution margin based on whether the margin is above or below the average contribution margin for the entire menu
star menu item
high profit, high popularity
- items should be promoted
dog menu item
low profit, low popularity
- consider eliminating
puzzle menu item
high profit, low popularity
- consider eliminating or changing price
plowhorse menu item
low profit, high popularity
- decrease portion size or try price increase
average check
the average amount customers spent on a meal
- divide sales by the # of customers served
- helpful in detecting trends
- if lower than normal, perhaps different menu items or more promotions will help
popularity index
used to analyze and predict any items sales; chart day to day variations in demand; as well as each item’s popularity in relation to other items
servings / total servings vegetables that day
popularity index forecast future needs
if you expect to serve 300 customers next Friday, how many servings of carrots can you expect to serve?
89/204 = 44%
44% of 300 expected servings of vegetables = 129 carrots
benchmarking
compare satisfaction levels to those of other facilities which are considered best in class
procurement
first functional subsystem, function of acquiring material for production (purchase, receive, storage, inventory control)
profit center
assigned both expense and revenue responsibilities (cafeteria)
cost center
manage expenses, but do not generate profit (patient)
informal open market
when a small amount is needed quickly
buyer requests quotes on specific items for specific amounts and qualities from one or more sources of supply; contact made by phone or with vendor
place order after considering price, quality, delivery
formal, competitive bid buying
provide written specifications and quantity needs to vendors who then submit a price
bids are opened together; place order with lowest bid (price)
future contracts
purchase goods at a specific price to be shipped later
price vending
use single vendor for majority of purchases, saves time and money
centralized purchasing
personnel in one office does all purchasing for all units in that organization
cost-effective and time-saving
group or co-op purchasing
involves union of separate units (hospitals), not related to a single management for joint purchasing
economic advantage of large volume discounts
JIT
just-in-time purchasing
purchase products as needed for production and immediate consumption by customer, without having to store and record it in the inventory. receiving clerks take items immediately to area in which they will be used
purchase requisition
first document used in the purchasing process, internal form used to request items from the purchasing manager
purchase order
completed by the buyer; written record of items ordered and quantities needed
standing orders -
eliminate the need to call in daily or weekly order
FOB
free on board
products delivered with all transport charges paid
FOB origin
buyer takes ownership at seller’s location
technical quality
indicate quality by objective and impartial test results (graded food items, gauge of metals). can-cutting: open cans for comparison among brands
approved brand specifications
indicate quality by specifying a brand name
performance specifications
indicate quality by functioning characteristics of the product (how many dishes washed/min)
formularies
descriptions of approved products that an org (or a dept) would like all personnel (who need such a product) to use. volume discounts can be obtained
vendor performance requirements
compare price, quality, service
evaluate after several orders have been filled
value added services (chopped lettuce vs. heads of lettuce).
buyer’s code of ethics
can serve as legal agent for the organization
consider first the interest of your company
buy without prejudice, obtain max value for each dollar spent
denounce bribery, kickbacks
avoid collusion with vendors - decline gifts and favors that could compromise your ability to make objective purchasing decisions
food broker
does not own products; connects buyers with sellers
foodservice management software
computrition, CBORD, dietary manager, ChefMax
amount to order/purchase
based on number to be served, size portion, amount of waste
- portion size x # servings; convert to pounds (EP)
- amount to purchase = EP / % yield (amount provided by 1lb of the item
when determining how many servings can be obtained from an uncooked item, consider the % lost in preparation
- subtract the amount that will be lost and convert to ounces
- divide by portion size
*lbs lost in cooking can be found by % shrinkage x raw pounds
EOQ
economic order quantity
attempts to find the quantity that minimizes both purchasing and inventory costs, determines the order size that is most economical
total annual cost of restocking an inventory product depends on the number of times it is ordered each year
- to decrease costs, place orders as seldom as possible by ordering larger quantities
- when the cost of placing an order aligns with the cost of holding the items, EOQ is obtained
1 lb to oz
16 oz
time series forecasting usage
short term forecasts; assumption that needs follow an identifiable pattern over time
moving average
uniformly weighs past observations (numbers are weighted equally)
* if you are to forecast for November, delete July and include October
exponential smoothing
uses software
- gives more recent values more weight
does NOT uniformly weigh past observations
causal models
assumption that a relationship exists between the item being forecast and other factors (selling price, number of customers)
- medium and long-term forecasts, expensive to develop
subjective model
used when relevant data are scarce or when relationships between data do not tend to persist over time - must rely on opinions
receiving procedures - first control
purchase order is first control in the receiving process
receiving area
close to delivery docks with easy access to storage
invoice
vendor’s delivery slip that accompanies the order
- suppliers’ statement of items being shipped, unit price, total expected payment
- compare invoice against purchase order first, then item against invoice
- inspect items, list on receiving report, store promptly
blind check receiving method
- give clerk blind invoice or purchase order listing incoming merchandise but omitting quantities, weights
- receiving clerk inserts these numbers into the order on the basis of a check of the delivery
- forces clerk to make serious check of delivery
- takes longer and costs more in labor
substitution invoice
use when order arrives without an invoice
storage room temp
50 - 70 F
storage room cartons and bags
carton and bags on shelves at least 6” above floor and away from walls
storage room humidity
50-60%
fresh fruits and veg require 85-90%
refrigerated storage - all hazardous foods
<41F
refrigerated storage - fruits and veg
40-45F
refrigerated storage - meat and dairy
32-40F
refrigerated storage - eggs
40-45
frozen food storage temp
0- -10F
storage times eggs
fresh eggs in shell 3-5 weeks; raw yolks, whites 2-4 days
storage times fresh poultry, ground meat, fresh fish, shellfish
1-2 days
storage times steaks, chops, roasts
3-5 days
security
theft decreases if employees know management is watching
purchaser and receiver should be different people
have employees sign in and out when taking items from storeroom
theft
is premediated burglary without force
robbery
is burglary with force
pilferage is
inventory shrinkage caused by employees stealing food
perpetual inventory
running record of balance on hand
- updated each time an item is placed in or removed from storage
- used in large operations that keep large quantities of product in stock
- generally restricted to dry and frozen storage
physical inventory
actual count of all goods on hand at end of accounting period
counted as asset on balance sheet
par stock method
bring stock up to par level each time an order it placed regardless of the amount on hand - if par is 10 and you have 8… order 2
fixed order quantity inventory system
determines the order point when you must reorder the item
(average daily use)(lead time) + safety stock
lead time
the number of days from placing order until delivery
safety stock
small back up supply to ensure against sudden increases in use
FIFO first in, first out (stock rotation)
process of rearranging merchandise so that the older containers are in front and are issued first. takes extra work but pays off by eliminating the problem of stale merchandise
mini-max method
stock is allowed to deplete to safety level before new order is placed. establish min and max amounts to have on hand.
- order goods when min is reached and only in the amount needed to reach the max level
- amount of item ordered will be the same each time it is ordered
ABC inventory classification system
small amounts of product account for major portion of inventory value
- <20% of the total # of items in stock constitute 75-80% of the total annual value of purchases = A items (vital, high value).
- 50-60% of inventory items comprise only 5-10% of the value = C items (trivial, low value)
- items between the A and C ranges are in the B class (moderate, medium value)
- tightest controls needed for A items (most expensive, often proteins)
actual purchase price
based on actual purchase price of the product; count products; add values of all products on hand
weighted average purchase price
time consuming
- based on average price paid for products over time
multiply number of units of each product in opening inventory and those purchased during the month by the purchase price
- add these prices and divide by the total number of units
FIFO value of inventory
based on last price paid multiplied by the number of units on inventory
- uses most recent prices to tends to price inventor high
LIFO value of inventory
last in, first out; uses oldest price paid for an item in inventory
- usually underestimates value of current inventory
- current purchases are largely made to meet current production demands
latest purchase price
last price paid for the product, simple and fast
central ingredient room
quality control measure; assure storage, inventory, production control; saves food costs
inventory technology
use of bar code to identify products. includes a 5 digit manufacturer ID number and a five digit product number
inventory technology - number system
the number system is a single digit which identifies the type of product
inventory technology - manufacturer code
the manufacturer code
inventory technology - product code
the product code is a unique code assigned by the manufacturer
inventory technology - check digit
the check digit is an additional digit used to verify that a bar has been scanned correctly.
dispersion systems
mixture of solids, liquids, gases
gas in liquid
whipped egg whites (foam)
gas in solid
sponge cake (suspension)
liquid in liquid
mayo (emulsion)
solid in liquid
gravy (sol)
liquid in solid
custard (gel)
small particles
sugar, salt: true solution
large particles
protein, cooked starch: colloidal dispersion
clumps of molecules
fat, uncooked starch: suspension which separates upon standing
to change degree of dispersion
apply heat or beat
interface
line that forms between two immiscible liquids (oil and water)
process vegetables
- at a higher temp than 212F to destroy botulism
- pressure cooker can be used to can low acid veg because it reaches a temperature higher than 212F
beets are sometimes pickled with
vinegar (acetic acid) which lowers the pH, and can now be canned in a boiling water bath
green vegetables overcooked or canned
acid causes loss of color
magnesium is removed; molecule becomes pheophytin which is brown or olive green
to prevent - cook for short time; leave lid off for first few min to allow escape of volatile acids
if baking soda (alkaline) is added to green veg
intense green color due to chlorophyllin
mushy, water-soluble vitamins lost
angel food cake - cream of tartar
acidic PH
maintains white color by preventing the Maillard browning reaction
contributes to large volume by stabilizing egg white foam
contributes to tender crumb
without cream of tartar: tough, yellow, small cake
enzymes
act as catalysts to facilitate chemical reactions
- may remain active after cells die
- all are proteins (affected by temp and pH)
- role in ripening of fruit - converts starch to sugar, softens
- blanch veg before freezing to destroy enzymes
non-enzymatic browning - maillard reaction
initial step is combo of a reducing sugar and an AA
maillard reaction mostly occurs in an alkaline environment. baking soda and solid sugar will result in deep brown colors. baking powder has an acid
browning of bread
more rapid browning - increase pH (6 or higher), increase temp
conduction
heat moves from one particle to another by contact
good conductors - copper, black cast iron, aluminum
poor conductors - glass, stainless steel
convection
heated air moved with fan
- tnrasfer of heat by the circulation of currents of hot air or liquid resulting from the change in density when heated. as the less dense, hot substance rises, it pushes aside the more dense, cooler material.
induction
use of electrical magnetic vibrations to excite the molecules of metal cooking surfaces
- burner has no open flame, burner surface does not get hot
- pan itself is the original generator of the cooking heat, transferred to food by cocnduction
- faster heat, not wasted heat, iron-based
radiation
infrared waves coming from glowing heat
microwave - causes kinetic action (friction) that cooks food.
affects only water molecules, penetrates two inches into food
mainly used to heat prepared foods