FOI chapter 4: effective communication Flashcards
what is communication
contiguous, two-way exchange of information for conveying ideas or feelings
what is effective communication?
takes place when the receivers react with understanding and change their behavior accordingly
basic elements of communication
SSR
source, symbols, receiver
characteristics of effective communication
symbols are meaningful to the receiver
source displays a positive attitude when delivering info
material is up-to-date, accurate, and stimulating
characteristics of receivers
the following must be considered…
viewpoint/background
willingness to listen or lean
past experiences
motivation
barriers to effective communication
COIL
confusion between symbol & symbolized object
overuse of abstractions
interference (external factors)
lack of common experience (different backgrounds, level of experience…. beginner vs. seasoned)
types of interference (I in COIL)
physiological (hearing loss, illness)
environmental (noises… such as leaf blower or radio talk)
psychological (feelings of mistrust or lack of commitment to the communication process)
how can instructors develop communication skills?
LIQIR
listening
instructional communication
questioning
instructional enhancement
role-playing
effective listeners…
take notes
maintain eye contact
listen for the main ideas
guard against daydreaming
listen to understand rather than to refute
instructional communication
instructors perform better when they know something very well
use examples of past experiences to illustrate particular points
questioning
shows the learner that the instructor is paying attention tot heir behavior and is interested in their response
ask open-ended questions instead of close-ended questions
instructional enhancement
the more knowledgable the instructor is, the more confident, engaging, and productive he/she will be at conveying it
how to get better… professional development (seminars, talks, organizations)
role playing
practices teaching colleagues to get experience in instruction
