FO Chp6

Question 1

A ____ manager believes that people do not like to work, so consequently they need to be closely watched and controlled

Answer 1

Theory x

Question 2

A _____ manager believes that people do like to work and that they need to be encouraged, rather than controlled

Answer 2

Theory y

Question 3

3 situations in which the FO must temporarily behave as a Theory X manager:

Answer 3

Fire or other high risk activity
take control of a workplace conflict
near the end of a series of negative disciplinary measures

Question 4

Hierarchy of needs:

Answer 4

1. Physiological needs
2. Safety, security, and order
3. Social needs and affection
4. Esteem and Status
5. Self Actualization

Question 5

The ______ assumes that every decision made and every action taken in the workplace is driven by people’s values, attitudes, and beliefs.

Answer 5

grid theory