Final Exam - Chp 6

Question 1

what is stress

Answer 1

a change in our physical and mental state in response to situations we perceive as challenging or threatening

Question 2

what are 4 types of stressors

Answer 2

1. acute - time specific event of high intensity and short duration & occur infrequently ie performance review, car accident
2. episodic (daily) - occur more frequently, similar to acute , but longer in duration and lower intensity
3. Chronic - persist over a sustained period of time , job insecurity
4. Catastrophic - subset of acute but more intense, life threatening robbery, assaults

Question 3

what are 5 factors contributing to workplace stress

Answer 3

1. characteristics of job being performed
2. workers level of responsibility
3. job (in)security, career development
4. interpersonal relationships at work
5. overall org structure and climate

Question 4

what is Robert Karasek job demands-control model

Answer 4

the degree of control a worker has in her job plays a significant role in whether job related stress will be positive or negative , low strain, active, passive, high strain

Question 5

what are the 2 main challenges associated with recognizing workplace stress as a hazard?

Answer 5

1. stress is perceived as an individuals response to a situation, and any 2 individuals can reach differently to the same stressors.
2. Isolating workplace stressors can be difficult, non work stressor affect workers , employers can blame that. WCB is more likely to accept a claim resulting from catastrophic stress rather than acute or chronic

Question 6

what is workplace violence

Answer 6

any act in which a person is abused, threatened , intimidated, or assaulted in his or her employment. physical attack , threats, threatening language or behaviours

Question 7

bullying & harassment different from violence

Answer 7

emotional & psychological harm instead of physical

Question 8

what are 4 categories of bullies

Answer 8

1. Screaming Mimi - mood swings & unpredictable behaviour
2. constant critic - point out others inadequacies & errors
3. two headed snake - aimed at rising in the organization, bully those below them uses rumours
4. gatekeeper- obsessed with control- hold things to ensure target’s failure

Question 9

what are the responses to harmful work environment?

Answer 9

1. Exit: the worker decided to get away from the undesired situation, either by quitting or transferring
2. Voice: worker speaks up in attempt to change situation
3. Patience: worker does nothing in the hopes that the situation will eventually improve. this occurs when their loyalty or the cost of exiting is greater than the price of experience the negative situation.
4. Neglect: worker does nothing based on the belief the situation will not change, may try and avoid but take not action.

Question 10

why is working alone a psycho social hazard

Answer 10

• the absence of other people , out of contact with persons capable of offering assistance in case of emergency, can be working alone even if there are other people around , post man, barista opening coffee shop, home care nurse.

Question 11

how do you control hazard of working alone

Answer 11

eliminate it, prohibiting late night overtime, policies in place citing 2 persons on the job, establish 2 step communication