FINAL 02 - Communication Tools in the Workplace Flashcards
The __________ of the information plays a major role in the workplace communication
Content
2 main forms of business communication (IE)
Internal, External
All communication which occurs within the workplace (Main forms of business communication)
Internal communication
Pertains to messages the company delivers to people and groups outside the organization (Main forms of business communication)
External communication
A written or recorded documentation that is used to inform attendees and non-attendees about what was discussed during a meeting (Written communication materials in the workplace)
Minutes
A form of letter written within the business organization; usually exchanged internally (Written communication materials in the workplace)
Memorandum
A formal recording of details of an unusual happening or event that occurs within the workplace, such as an injury or an accident (Written communication materials in the workplace)
Incident report
A communication material intended to present a project, supply a service, or to complete a job (Written communication materials in the workplace)
Business proposal
CV is short for the Latin __________ meaning “course of life”
Curriculum vitae
CV is short for the Latin “curriculum vitae” meaning __________
Course of life
Is a single-page letter that you include with your job application (Written communication materials in the workplace)
Cover letter
Most widely used means of written communication in the workplace; an example of electronic correspondence
E-mails
This is where you include the email address of the recipients (Parts of an email)
To
If someone other than the primary recipient is to receive a courtesy copy, his/her address is placed here (Parts of an email)
Cc
This line means blind courtesy copy; the recipient’s message will not show the information (Parts of an email)
Bcc
Tells the topic of the message (Parts of an email)
Subject
In this part, you can include a file that you wish to send along with the message (Parts of an email)
Attachments
The information you need to relay to the recipient (Parts of an email)
The message
Is a professional, formal letter that is sent by one company to another
Business letter
The address where someone could send a reply (Parts of a business letter)
Return address
Should be placed at the top, five lines from the top of the page or letterhead logo (Parts of a business letter)
Date
Indicate what the letter is referenced to; the purpose of the document (Parts of a business letter)
Reference (Re:)
Usually placed one or two lines under the conclusion and includes a hanging comma (Parts of a business letter)
Complimentary close
