FINAL 02 - Communication Tools in the Workplace

Question 1

The __________ of the information plays a major role in the workplace communication

Answer 1

Content

Question 2

2 main forms of business communication (IE)

Answer 2

Internal, External

Question 3

All communication which occurs within the workplace (Main forms of business communication)

Answer 3

Internal communication

Question 4

Pertains to messages the company delivers to people and groups outside the organization (Main forms of business communication)

Answer 4

External communication

Question 5

A written or recorded documentation that is used to inform attendees and non-attendees about what was discussed during a meeting (Written communication materials in the workplace)

Answer 5

Minutes

Question 6

A form of letter written within the business organization; usually exchanged internally (Written communication materials in the workplace)

Answer 6

Memorandum

Question 7

A formal recording of details of an unusual happening or event that occurs within the workplace, such as an injury or an accident (Written communication materials in the workplace)

Answer 7

Incident report

Question 8

A communication material intended to present a project, supply a service, or to complete a job (Written communication materials in the workplace)

Answer 8

Business proposal

Question 9

CV is short for the Latin __________ meaning “course of life”

Answer 9

Curriculum vitae

Question 10

CV is short for the Latin “curriculum vitae” meaning __________

Answer 10

Course of life

Question 11

Is a single-page letter that you include with your job application (Written communication materials in the workplace)

Answer 11

Cover letter

Question 12

Most widely used means of written communication in the workplace; an example of electronic correspondence

Answer 12

E-mails

Question 13

This is where you include the email address of the recipients (Parts of an email)

Answer 13

To

Question 14

If someone other than the primary recipient is to receive a courtesy copy, his/her address is placed here (Parts of an email)

Answer 14

Cc

Question 15

This line means blind courtesy copy; the recipient’s message will not show the information (Parts of an email)

Answer 15

Bcc

Question 16

Tells the topic of the message (Parts of an email)

Answer 16

Subject

Question 17

In this part, you can include a file that you wish to send along with the message (Parts of an email)

Answer 17

Attachments

Question 18

The information you need to relay to the recipient (Parts of an email)

Answer 18

The message

Question 19

Is a professional, formal letter that is sent by one company to another

Answer 19

Business letter

Question 20

The address where someone could send a reply (Parts of a business letter)

Answer 20

Return address

Question 21

Should be placed at the top, five lines from the top of the page or letterhead logo (Parts of a business letter)

Answer 21

Date

Question 22

Indicate what the letter is referenced to; the purpose of the document (Parts of a business letter)

Answer 22

Reference (Re:)

Question 23

Usually placed one or two lines under the conclusion and includes a hanging comma (Parts of a business letter)

Answer 23

Complimentary close