FINAL 01 - Communication for Work Purposes

Question 1

It is the process of exchanging information, both verbal and nonverbal, within an organization

Answer 1

Workplace communication

Question 2

Communication that starts from a lower level in an organization to a higher level; provides feedback on well the organization is functioning

Answer 2

Upward communication

Question 3

Communication that starts from a higher level in an organization to a lower level; used by managers to transmit work-related information to the employees at lower levels

Answer 3

Downward communication

Question 4

Communication that happens among employees of equal rank like committees, task forces, and cross functional project teams

Answer 4

Horizontal/Lateral communication

Question 5

Communication that crosses work areas and organizational level; under this communication, employees can communicate to others without considering the hierarchy or level

Answer 5

Diagonal communication

Question 6

Distance, poor equipment (Types of communication barriers in the workplace)

Answer 6

Physical barriers

Question 7

Stress, emotions, mistrust (Types of communication barriers in the workplace)

Answer 7

Psychological barriers

Question 8

Language differences, cultural misunderstandings (Types of communication barriers in the workplace)

Answer 8

Cultural barriers

Question 9

Hierarchy, unclear channels (Types of communication barriers in the workplace)

Answer 9

Organizational barriers

Question 10

Over-reliance on digital communication, lack of tech skills (Types of communication barriers in the workplace)

Answer 10

Technological barriers

Question 11

__________ can represent a barrier to communication when it keeps communication from happening

Answer 11

Culture

Question 12

Noise can either be __________ or __________ (IE)

Answer 12

Internal, External

Question 13

Represents the internal self-talking that we all do (Types of noise)

Answer 13

Internal noise

Question 14

Can include other conversations, traffic noise, or anything that interferes with our ability to maintain focus (Types of noise)

Answer 14

External noise

Question 15

__________ can create barriers to communication in organizations, particularly when they involve interactions between subordinates and superiors

Answer 15

Role conflicts

Question 16

__________ can be based on our preconceived beliefs based on impressions we form of people as we interact with them

Answer 16

Bias

Question 17

In this kind of forum, they will not only hear what you are saying, they will also see and feel it (Ways to communicate in the workplace)

Answer 17

Open meeting

Question 18

It enables to pass messages to members of the team without pulling them out of their work stations (Ways to communicate in the workplace)

Answer 18

Emails

Question 19

Experts have been able to provoke that someone people understand better when you take them aside (Ways to communicate in the workplace)

Answer 19

One on one

Question 20

Software like Microsoft PowerPoint can be used to communicate with the team to give them the opportunity to refer back to it if they aren’t clear about certain things (Ways to communicate in the workplace)

Answer 20

Use presentations

Question 21

Training should be tailored towards communicating certain information to the team members (Ways to communicate in the workplace)

Answer 21

Communication via training

Question 22

Done to ensure that you will not be taken from granted (Ways to communicate in the workplace)

Answer 22

Display confidence and seriousness

Question 23

To be effective in your communications with your team members, use words that can be easily understood (Ways to communicate in the workplace)

Answer 23

Use simple words

Question 24

Communication is intended to be a two-way street; encourage your team to open up so you can be well guided (Ways to communicate in the workplace)

Answer 24

Listen to your team members

Question 25

These will pass the message faster and better (Ways to communicate in the workplace)

Answer 25

Use body language

Question 26

This is done so that you won’t be misunderstood and discourage or demotivate members (Ways to communicate in the workplace)

Answer 26

Use appropriate tone of voice

Question 27

Tell your team members what you want them to know or do and ask them if they are clear about it (Ways to communicate in the workplace)

Answer 27

Avoid unnecessary repetition

Question 28

Avoid a tense environment at all costs (Ways to communicate in the workplace)

Answer 28

Create a receptive atmosphere

Question 29

Use friendly jokes when communicating with your team members (Ways to communicate in the workplace)

Answer 29

Be humorous

Question 30

Give room for feedback so that you can measure the effectiveness of your style of communication (Ways to communicate in the workplace)

Answer 30

Encourage feedback

Question 31

After every communication session, always remember to thank your listeners for their time (Ways to communicate in the workplace)

Answer 31

Be appreciative