Factors Affecting The Effectiveness If Communication Flashcards
Environmental factors
Personal appearance Proximity Seating arrangements Background noise Lighting Comfort Warmth
Personality clashes
When two or more people find themselves in conflict
This can equal tension, conflict, avoidance and resentment
Stress
Is a age of mental or emotional strain or tension. This can equal: Arguments Blaming Distracted Physical symptoms Uncooperative
Empathy
The ability to understand and share with another
Putting yourselves in other people’s shoes.
Anxiety or worry
Is the dealing or worry, nervousness, unease or fear.
Mood
Someone may be scared to express feelings and unwilling to speak to a doctor
Personal appearance
Clean and tidy, someone who takes pride at their job will dress well
Proximity
Distance between two people
Seating arrangements
If worker/patient isn’t comfortable it Can be distracting to conversation
Different levels can also be distracting
Background noise
Noise is too loud = distraction and can also interfere with hearing aids
Lighting
If it’s too light or too dark = irritating
Dark can put people on edge can’t see facial expression or body language
Comfort
Comfortable seating/ bedding improves concentration
Warmth
Temp is important
Emotional factors
Personality clashes Stress Empathy Anxiety/worry Mood
