Extension 3.1 What are the activities of business process management

Question 1

What are the 4 basic activities of business process management?

Answer 1

1)Monitor (top management)
2)Model processes (analyst team)
3)Create components (analyst team)
4)Implement processes (analyst team)

and start over and over

Question 2

Where does the need to change the process comes from (2)?

Answer 2

1)The process itself (cannot be obj)
2)Environment of the process (changes in tech/bus)

Question 3

How do you monitor the process performance by the effective objective?

Answer 3

By how well the process helps the organization achieve its strategy

Question 4

How do you monitor the process performance by the efficient objective?

Answer 4

How well process uses its ressources

Question 5

What does monitoring the changes in the environment include? (2)

Answer 5

1)Changes in technology
2)change in the business itself

Question 6

What are the factors that signal a need to modify the business process? (7)

Answer 6

1)Market
2)Product lines
3)Supply chain
4)company policy
5)Company organization
6)Internationalization
7)Business environment

Question 7

Implementation activity makes the process changes…

Answer 7

operational

Question 8

What is implementation?

Answer 8

Process where actors are trained on activity they will perform and IS they will use

Question 9

What is continous improvement process (CIP) ?

Answer 9

Once a process change as been implemented, it is monitored (cyclical)