Chapter 11:Collaboration, Social Media, IS Flashcards by Sara P

What is cooperation?

Process where group of people work together to accomplish a job/task

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What is collaboration?

Dynamic process: group of people working together to achieve common objective via communication/iteration

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What is the collaboration cycle?

Work proceeeds in series of stages, in which something is produced, member create feedback and then another version is produced

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Why is collaboration better than cooperation?

Because of the use of iteration and communication. The group’s results is better bc of perspective

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Why is feedback important?

To be successful, learn from each other

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What are the 3 collaboration effectiveness objective?

1)Product object (successful output)
2)Team objective (growth in team capability)
3)Individual onjective (meaningful experience)

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What are the 2 collaboration efficiency objectives?

1)Time
2)Cost

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In collaboration, which objectives are more emphasized?

Effectiveness

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What are the 2 collaboration process activities?

1)Iterating
2)communicating

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What are the characteristics of the software component in collaboration?

collaboration software programs support collaborative activity (ex: email, Google+, share point, googgle drive)

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What are the 2 types of data in collaboration?

1)Project data (part of work product)
2)Project metadata (data used to manage project)

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What are the characteristics of the procedures component in collaboration?

specify standards, policies, techniques for conducting team’s collaboration activity using tech (often implicit)

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What are the concerns of the People component in collaboration?

Face to face, co-located, different geographic locations

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What is key to a successful use of collaboration IS?

choosing the right software based on objective/people

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What is a fundamental feature of collaboration IS?

wide variety of softwares from which to choose

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How can collaboration IS support the communicating activity?

Can support based on location and how people communicate

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What is synchronous communication?

When all team members meet at the same time

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What is asynchronous communication?

When not all team members meet at the same time

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Why is using a whiteboard benefical during F2F meetings?

Can type/write simultaneously and generate more ideas

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How can collaboration IS support the Iteration activity? (3)

1)No iteration control
2)Iteration management
3)Iteration control

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What is iteration?

when team produces new version of the work product

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What does no iteration control mean?

No limits/restrictions on actions that team members take on work product (ex: emails with attachments, shared file server)

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What is Iteration management?

Tracks changes to document and provide features/functions to accommodate concurrent work (ex: Google drive)

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What is iteration control?

Limits/directs user activity. Provides permissioning, document checkout, version history (ex: Microsoft SharePoint)

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What are are 5 ways business processes are supported by collaboration IS?

1)Problem solving 2)Strategic planning 3)Brainstorming 4)Project management 5)Sales

What is the project management process?

Process of applying principles/techniques for planning, organizing, monitoring temporary endeavors

What are 3 things project team members communicate about?

1)What they have completed 2)Next milestone 3)Problems encountered

What is the workflow process?

Sequence of activity by which original content is created and acted upon by others within organization

What are 3 ways collaboration IS supports new processes?

1)Allow new processes to emerge 2)Online training processes supported 3)Knowledge storage/find an expert process

What is Social media?

Web app that depend on creation/sharing of user-generated content

What are the 2 activities of social media process?

1)Creating 2)Sharing user generated content

What are the 2 objectives of the social media process of business?

1)Effectiveness obj 2)Efficiency obj (time and cost)

What are the different user's effectiveness objectives of the socail media process? (3)

1)Users: belonging, communicating 2)Business: support strategy 3)App providers: market share, revenue

What is the hardware component of a social media IS?

devices, laptops, desktop

What are the software component of a social media IS?

free/fun/frequently change, wide variety

What is the data component of a social media IS?

content (User generated) and connections (data about relationships)

What are the 2 measures of impact of social media on their customer?

1)Passive (followers, views, visits) 2)Active (time on site, clikcs, shares, comments, ratings)

What is the procedure component of a social media IS?

Informal to users, governed by social media policy for business

What is the people component of a social media IS?

Freedom of users, seek belonging/communication opportunity. Business users should follow established social media policies

What are the 3 key attributes of a Social media IS?

1)Client hardware in increasing mobile devices 2)Social media is designed for personal use 3)Relationships data among participants is key

How does social media IS support the creating activity? (2)

1)User-created content 2)Business crated content

What should you focus on when dealing with user-created content? (4)

1)Learn to reward customer 2)Listen on variety of platforms used by customers 3)Be alert for unpredictable viral content 4)Make content creating convenient for customer

What should you focus on when dealing with business-created content? (2)

1)Focus on customer's needs more than features of product 2)Use variety of accounts to have variety of voices on key apps

How does social media IS support the sharing activity? (3)

1)Learn how your customer search 2)Use apps that measures impact of your content 3)Look for opportunities in new interactive content

What are the 3 business processes supported by social media IS?

1)Promotion process 2)Customer service process 3)Social capital process

Which business process is most commonly supported by social media IS?

Promotion process

What is the promotion process?

Process of sharing data about p/s with objective to improve awareness and sales

What is the Network effect?

Buzz draws even bigger buzz

What are the 3 series of activities of the customer service proess?

1)Before 2)during 3)After sale (increase customer satisfaction)

How does social media IS support the customer service process?

Provides new options for business to improve customer service with new communication channels more public

What is capital in the social capital process?

Investment of ressources for future benefits

What are the 3 types of capital?

1)Traditional capital (inv into ressources) 2)Human capital 3)Social capital (inv in social relations)

How does social media IS increase the number of relationships?

with sponsors, donnors and spread

What is the new process supported by social media IS?

Crowdsourcing

What are the management risks of social media IS? (3)

1)Underestimation of labor costs 2)Absence of dependable ROI 3)Customer privacy (improper use of data)

What is crowdsourcing?

Outsourcing a task to a large number of users

What are the 3 employee communication risks controls?

1)Disclosure 2)Protect 3)Use common sense

What are the characteristics of the disclose risk control? (3)

1)Be timely 2)Be transparent 3)Be yourself

What are the characteristics of the protect risk control? (3)

1)Don't tell secrets 2)Don't slam competition 3)Don't overshare

What are the characteristics of the use common sense risk control? (3)

1)Add value 2)Keep it cool 3)Be flawsome

What are the 4 user-generated content risks?

1)Junk and crackpot contributions 2)Erroneous contributions 3)Unfavorable reviews 4)Mutinous movements

What are crackpot contributions?

Passionately held views about unrelated topics

Whar are the 3 ways to respond to user content problems?

1)Leave it (Criticism) 2)Respond to it (Problematic) 3)Delete it (inappropriate)

What is sharing economy?

Allow users to create/share Assets/services (uber)

What are the 3 characteristics of sharing economy?

1)peer to peer 2)trust 3)online

What is collaborative consumption?

Mutual access to p/s rather than individual/exclusive ownership