10 E-Business (IS&B) Flashcards
What is E-Business?
Use of computer networks to improve organization’s performance
What is the activity related to e-business?
establish a webpage
What are the major components of e-business? (8)
1)Business intelligence
2)Customer relationship management
3)Supply chain management
4)Enterprise ressource planning
5)E-commerce
6)Online activities
7)Collaboration
8)Electronic transfer within firm
What are common objectives of e-business ? (4)
1)increase profitability
2)Gaining market share
3)improving customer service
4)deliver product faster
What are the 5 advantages of e-commerce?
1)Expanded markets
2)Increase availability
3)Reduce costs
4)Improved efficiency
5)Improved customer service
What are the 3 disadvantages of e-commerce?
1)Technical/accessibility issues
2)Security and privacy issues
3)Establishing customer trust and satisfaction
What should a company do to build trust?
Make sure that p/s meet customer’s expectations
What are 2 key factors of online strategy?
1)How many existing/potential customer are likely to do business online
2)What is the information intensity of the product?
What is information intensity of a products?
The requirement of information to completely describe a product
What are challenges of online strategy? (3)
1)Demand risk (change in demand or collapse)
2)Innovation risk (not being adaptable = not being competitive)
3)Inefficiency risk (failure to match competition with unit costs)
What are the 2 types of internet business ?
1)Pure play
2)Brick and click
What is pure-play?
A company that only has an online presence
What is brick-and-click?
A company that has a physical and online presence
What are the 4 types of e-commerce transactions?
1)B2B
2)B2C
3)C2C
4)C2B
(also B2G and C2G)
What is M-commerce?
Mobile e-commerce: purchases of g/s through wireless tech
What are the 6 benefits of M-commerce?
1) ez acess (affordable)
2)convenience
3)costs
4)ease to use
5)mobile payment
6)rich content
What is peer to peer?
Form of e-commerce: online platform that connects individuals to transact with one another (uber)
What does e-commerce model refer to?
To the method a business uses to generate revenue online
What are the 6 forms of e-commerce models?
1)Retail
2)Wholesale
3)Propshipping
4)Crowfunding
5)Subscription
6)Transaction brokers
What is the E-commerce cycle ? (6)
1)consumer visits website
2)order
3)Pays
4)order fulfilled
5)shipped
6)customer support
(and repeat)
What is a E-commerce platform?
Way to build/create online experience that allows company to make sale/fulfill orders (complete business command center)
What is hosting?
Store info on server and allows internet users to visit company site and view content
What are the 4 payment methods?
1)Electronic payment (e-payment)
2)E-transfers
3)E-mail based methods
4)Mobile wallets
What is blockchain?
peer to peer network which provides open, distributed record of transactions between 2 parties (no server between)
