Exam 220-901 Practice – Set J Flashcards
Which of the following is the appropriate interface to connect an optical mouse and keyboard to a computer?
A. IEEE 1394
B. USB
C. Serial
D. eSATA
B. USB
A local low broadcast television station has asked Emily, a technician, to build a computer that can be used to create commercials. Which of the following should she consider FIRST?
A. High-end graphics card
B. Surround sound capable sound
C. TV tuner
D. Water cooled CPU
A. High-end graphics card
How many total IP addresses are represented by the 255.255.255.0 netmask?
A. 128
B. 256
C. 512
D. 1024
B. 256
Explanation:
http://compnetworking.about.com/od/wirelessterms/g/255-255-255-0-subnet-mask.htm
The user turns on the computer and hears a popping sound and detects a burning smell. The system will not power on. Which of the following is the MOST likely problem?
A. Power supply has blown.
B. CPU fan is faulty.
C. Motherboard has overheated and shutdown.
D. UPS has been tripped.
A. Power supply has blown.
Which of the following wireless standards broadcasts in the 5 MHz range only?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
A. 802.11a
Which of the following supports a MAXIMUM frequency of 100MHz?
A. Cat5
B. Cat5e
C. Cat6
D. Cat6a
A. Cat5
A technician is making RJ-45 patch cables. Which of the following tools will the technician use to terminate the cable ends?
A. Crimper
B. Punchdown tool
C. Multimeter
D. Loopback plug
A. Crimper
Which of the following connector types is only used for Coaxial?
A. RJ-11
B. ST
C. F
D. RJ-45
C. F
Explanation:
http://en.wikipedia.org/wiki/F_connector
Which of the following settings is controlled by jumpers?
A. Chassis detection threshold
B. Fan speed
C. USB voltage
D. Drive hierarchy
D. Drive hierarchy
Explanation:
http://en.wikipedia.org/wiki/Jumper_(computing)
A technician needs to set up three wireless AP’s in a single small office building. Which of the following channels should the technician select (one channel per AP) to ensure the APs do not interfere with each other? (Select THREE).
A. 1 B. 3 C. 5 D. 6 E. 7 F. 11.
A. 1
D. 6
F. 11.
Emily is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of the following would she find the proper way to cleanup the spill?
A. Inventory spreadsheet
B. MSDS
C. Project management plan
D. EULA
B. MSDS
Which of the following components is responsible for converting light into digital information?
A. Microphone
B. Digitizer
C. Inverter
D. Webcam
D. Webcam
A contractor has removed a wall jack and thrown it away. There is no longer a line number on the network cable. A technician attaches a far end connector and proceeds to several wiring closets to find the patch panel location of the cable. Which of the following tools will the technician need for this job?
A. Toner probe
B. Loopback plug
C. Cable tester
D. Multimeter
A. Toner probe
Which of the following would need to be enabled on a mobile phone to share its Internet connection with multiple devices simultaneously?
A. NFC
B. Bluetooth
C. Hotspot
D. Tethering
C. Hotspot
In which of the following situations is it appropriate for an IT service provider to make copies of a customer’s confidential data?
A. If the technician determines it necessary, for backup purposes
B. It is never appropriate to copy a customer’s data
C. If the content is public knowledge
D. With the customer’s permission, for backup purposes
D. With the customer’s permission, for backup purposes
Explanation:
Get customer’s permission to access the confidential data for backup purposes only. You are not allowed to access any confidential data whatsoever without customer’s permission.
The boot process of a laptop is slow and often displays “no operating system found”. Which of the following would BEST solve these problems?
A. Ensure MBR is properly formatted.
B. Disable CD/DVD from boot options.
C. Place HDD on top of boot options.
D. Remove any external USB drives during boot.
C. Place HDD on top of boot options.
Which of the following describes a function of dual data rate memory?
A. Correcting errors in memory twice per clock signal
B. Reading and writing twice per clock signal
C. Refreshing the level 3 cache twice per clock signal
D. Reading or writing twice per clock signal
D. Reading or writing twice per clock signal
Which of the following characteristics must be matched depending on the specifications of the power grid for the country a PSU will be utilized in?
A. Wattage
B. Amperage
C. Resistance
D. Voltage
D. Voltage
Which of the following cable types would be the BEST option to transmit video 2000 feet (609.6 meters) without the use of a repeater?
A. RG-59
B. Fiber
C. CAT6
D. RG-6
B. Fiber
Explanation:
http://computer.howstuffworks.com/fiber-optic.htm
Which of the following configurations would be set after installing a new modem card?
A. Proxy server settings
B. Workgroup name
C. COM port number
D. Expansion port
C. COM port number
A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working. Which of the following components should the technician test FIRST?
A. Main system board
B. Processor
C. Hard disk drive
D. Power supply
D. Power supply
If a technician is trying to remote into a computer through a firewall, which of the following ports, by default, MUST be forwarded?
A. 21
B. 25
C. 110
D. 3389
D. 3389
Explanation:
http://www.speedguide.net/port.php?port=3389
A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?
A. Continue listening to the customer’s explanation until they are finished then refer them to a website so the customer can find the proper resolution.
B. Ask the customer to repeat the problem and all the symptoms several times in order for the technician to verify all the facts.
C. Finish listening to the customer’s explanation without interrupting if it will not take an excessive amount of time.
D. Politely tell the customer that the technician knows the proper solution and that no further explanation is necessary.
C. Finish listening to the customer’s explanation without interrupting if it will not take an excessive amount of time.
Explanation:
Customer service requires the individual to listen to the customer no matter what happens. If you realized the problem, listen to the customer without interruption. If the customer take a lot of time, you can interrupt using best way possible.
A support technician is troubleshooting a user’s inkjet printer. The technician notices that color prints appeared blurred with too much yellow on the right of images and too much cyan on the left of pictures. Which of the following could the technician do to correct the color printing?
A. Replace the fuser assembly
B. Replace the cyan cartridge
C. Change the yellow cartridge
D. Calibrate the print heads
D. Calibrate the print heads
Explanation:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01365550
Tagged with Fuser assembly Inkjet printer Print head
A technician needs to configure a computer with an external storage drive. Which of the following interfaces would provide the FASTEST throughput?
A. USB 2.0
B. eSATA
C. CAT5
D. FireWire
B. eSATA
A technician has been dispatched to work on a printer and must perform the following tasks: remove jam, clean heads, replace cartridge, and calibrate. Which of the following printer types will the technician be servicing?
A. Virtual
B. Laser
C. Thermal
D. Inkjet
D. Inkjet
Which of the following are PCIe slot types? (Select TWO).
A. 2x B. 3x C. 4x D. 8x E. 16x
C. 4x
E. 16x
A user is suspected of engaging in prohibited activity on their workstation. Which of the following should be done FIRST?
A. Inform a supervisor or management.
B. Disable network access for the user.
C. Search the workstation for evidence.
D. Call the authorities to question the user.
A. Inform a supervisor or management.
Explanation:
If you found out about your co worker, inform your supervisor or senior management and let them handle the situation. You don’t need to interfere in the situation.
Which of the following describes the function of a hub in a network?
A. Broadcasts packets it receives to specific connections
B. Determines whether a packet belongs on an internal or external network
C. Converts a packet for transmission from one network to another network
D. Broadcasts packets it receives to all connections
D. Broadcasts packets it receives to all connections
Explanation:
http://freewimaxinfo.com/network-hubs.html
A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution?
A. Change the screen orientation
B. Replace the video card
C. Connect an external monitor
D. Update the video card drivers
A. Change the screen orientation
When installing a laptop at a desk that will be using stationary dual monitors, which of the following ports should be used? (Select TWO).
A. VGA B. IEEE 1394 C. PCIe D. PCMCIA E. ExpressPort F. HDMI
A. VGA
F. HDMI
Which of the following 802.11 standards can operate at both 2.4 GHz and 5.0 GHz?
A. A
B. B
C. G
D. N
D. N
Explanation:
http://en.wikipedia.org/wiki/IEEE_802.11
Which of the following connection types is MOST likely to be used to connect an internal hard drive to a computer?
A. IDE
B. DVI
C. Parallel
D. eSATA
A. IDE
Explanation:
http://searchstorage.techtarget.com/definition/IDE
Which of the following network cable types has the longest range?
A. CAT5e
B. Single-mode fiber
C. Multi-mode fiber
D. CAT6
B. Single-mode fiber
A technician is troubleshooting performance issues with a desktop PC and hears clicking noises coming from inside the case. Which of the following is the MOST likely cause?
A. Low voltage power supply
B. Failing magnetic hard drive
C. Corrupted Solid State Drive
D. Overheated RAM
B. Failing magnetic hard drive
A user is notified of file system errors on an external hard drive. Which of the following tools can be used to repair common errors on the drive?
A. chkdsk
B. diskpart
C. format
D. sfc
A. chkdsk