Exam 220-901 Practice – Set E Flashcards
Which of the following transmission methods is dependent on line of sight?
A. 802.11
B. RF
C. Bluetooth
D. IR
D. IR
Which of the following laptop components can be replaced without having to power off the machine?
A. Battery
B. CPU
C. Hard Drive
D. Keyboard
A. Battery
Which of the following is a private class B IP address?
A. 10.0.15.1
B. 172.16.0.1
C. 172.33.1.1
D. 192.168.1.1
B. 172.16.0.1
Explanation:
http://www.sqa.org.uk/e-learning/WebTech01CD/page_12.htm
Which of the following 802.11 wireless standards provides a maximum of 54Mbps data transmission over an uncongested 5GHz spectrum?
A. A
B. B
C. G
D. N
A. A
A user is explaining a problem they are having to a technician. During the explanation the technician determines what the cause of the problem is. Which of the following should the technician do?
A. Wait until the user finishes their explanation and then offer advice
B. Ignore the remainder of the user’s explanation and then offer advice
C. Interrupt the user so that the user does not have to offer more than is needed
D. Make a gesture to the user to let the user know that no more explanation is needed
A. Wait until the user finishes their explanation and then offer advice
The technician is repairing a PC which appears to have a failing RAM module. After replacing the module, the extra memory still is not registering. Which of the following is MOST likely the issue?
A. Jumper settings are incorrect
B. The RAM module is defective
C. The memory slot is defective
D. CMOS needs to be flashed
C. The memory slot is defective
A customer would like assistance with choosing the appropriate PCs for opening an Internet cafe? The customer explains to the technician that the PCs would only be used to search the Internet. Which of the following would the technician suggest?
A. Thick client
B. Gaming PC
C. Media PC
D. Thin client
D. Thin client
Explanation:
http://en.wikipedia.org/wiki/Thin_client
Which of the following provides the MOST storage capacity?
A. Floppy diskette
B. Blu-ray
C. DVD
D. CD-ROM
B. Blu-ray
Which of the following memory types is normally associated with the RAM in a desktop PC?
A. Non-ECC
B. ROM
C. SODIMM
D. ECC
A. Non-ECC
Which of the following memory types would MOST likely be installed in a laptop in the form of DDR3?
A. SODIMM
B. DIMM
C. CRIMM
D. RIMM
A. SODIMM
A technician, Emily, has repaired a CEO’s laptop. Which of the following is the LAST step that should be taken after the repair is completed?
A. Prepare a hot spare in preparation for the next repair
B. Document all of the services provided
C. Communicate the status of the repair with the CEO
D. Offer other repair options if they are available
C. Communicate the status of the repair with the CEO
Which of the following laser printer components will flip the paper to allow for printing on both sides?
A. Paper registration assembly
B. Paper pickup assembly
C. Duplex assembly
D. Image transfer belt
C. Duplex assembly
Best business practices in IT include.
A. always suggesting the fastest route to fix the problem
B. following up with acustomer to verify satisfaction
C. always suggesting the least expensive option
D. offering allpossible choices to a customer
B. following up with acustomer to verify satisfaction
Explanation:
http://faculty.mu.edu.sa/public/uploads/1362048851.3236customer%20satisfaction31.pdf
A technician has noticed that a client has an unsecured wireless network. Which of the following is the BEST security encryption type to protect the wireless network from intrusion?
A. WEP2
B. WEP
C. WPA2
D. WPS
C. WPA2
Which of the following transmits a digital signal?
A. VGA
B. XGA
C. Component video
D. DisplayPort
D. DisplayPort
Which of the following is required in order for BitLocker to be enabled?
A. Drive encryption
B. Group Policy
C. Trusted platform module
D. Power-on Password
C. Trusted platform module
Explanation:
http://windows.microsoft.com/en-us/windows-vista/bitlocker-drive-encryption-overview
On an ATX motherboard, the 4-pin auxiliary power connector provides which of the following?
A. Additional power to onboard devices
B. Additional power to PCIx peripheral cards
C. Additional power to the South Bridge
D. Additional power to the CPU voltage regulator
D. Additional power to the CPU voltage regulator
Explanation:
http://pcsupport.about.com/od/insidethepc/a/atx-pinout-4-pin-12v-psu.htm
Which of the following devices requires 12V of power from the power supply?
A. Serial Port Card
B. CD-ROM Drive
C. Parallel Port
D. Audio Jack
B. CD-ROM Drive
Explanation:
http://www.mrjentis.com/cdplayer_adapter.html
Tagged with Audio Jack CD-ROM drive Parallel Port
Which of the following requires a MINIMUM of four hard drives?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10
D. RAID 10
Explanation:
http://www.pcworld.com/article/132877/RAID.html (see RAID 1+0, 0+1,10)
A technician would like to load an operating system CD on startup. Which of the following settings would a technician change in the BIOS?
A. Enable TPM
B. Enable BIOS password
C. Disable TPM
D. Boot sequence
D. Boot sequence
A customer wants the thinnest laptop possible. Which of the following display technologies typically allows for thinner devices?
A. IPS
B. OLED
C. LCD
D. DisplayPort
B. OLED
Which of the following 802.11 wireless standards provides the LOWEST maximum theoretical throughput?
A. A
B. B
C. G
D. N
B. B
Explanation:
http://compnetworking.about.com/cs/wireless80211/g/bldef_80211b.htm
The accounting department has requested a printer with a duplexing assembly. They most likely want to add which of the following features?
A. Print in color on card stock
B. Print on both sides
C. Print on envelopes
D. Print on specialized paper
B. Print on both sides
Which of the following BEST describes the reason a network administrator would task a technician with replacing a hub with a switch?
A. The hub did not provide PoE
B. The hub had too many collisions
C. The hub was out of ports
D. The hub had a bad port
B. The hub had too many collisions
Emily, a user, brings her laptop in and reports that it is no longer charging. Additionally, the laptop can no longer stay powered on even when plugged in. Which of the following hardware components is MOST likely in need of replacement?
A. Hard drive B. Memory modules C. System fan D. Wireless card E. System board
E. System board
Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses 5GHz frequency?
A. A
B. B
C. G
D. N
A. A
Thermal paste is used between the CPU and heatsink to:
A. make the heatsink easier to remove when replacing the CPU.
B. aid in the transfer of energy from the CPU to the heatsink.
C. act as a fire retardant should the CPU overheat.
D. keep the heatsink in place on the CPU.
B. aid in the transfer of energy from the CPU to the heatsink.
Explanation:
http://whatis.techtarget.com/definition/thermal-grease-thermal-paste-or-thermal- compound
Which of the following is the maximum throughput of a USB 3.0 connection?
A. 800 Mbps
B. 3 Gbps
C. 4.8 Gbps
D. 10 Gbps
C. 4.8 Gbps
Which of the following are the BEST features to include in a Home Theater PC? (Select TWO).
A. Liquid Cooling B. VGA Output C. Dual Monitors D. Digital Audio E. HDMI Output F. NFC Capability
D. Digital Audio
E. HDMI Output
Which of the following technologies is the MOST secure form of wireless encryption?
A. SSL
B. WPA
C. WEP
D. TLS
B. WPA
Which of the following ports MUST be open on a firewall for TELNET to be used?
A. 21
B. 23
C. 53
D. 110
B. 23
Explanation:
http://en.wikipedia.org/wiki/Telnet
Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?
A. Establish a theory of probable cause
B. Test the theory
C. Implement preventative measures
D. Establish a plan of action
A. Establish a theory of probable cause
Which of the following would be a typical use for a KVM?
A. Archiving network data
B. Networking several PCs
C. Providing network printer sharing
D. Sharing peripherals among several PCs
D. Sharing peripherals among several PCs
A user wants to extend a PC’s capacity by connecting external devices. Which of the following connectors will allow the user to accomplish this? (Select TWO).
A. eSATA B. IEEE 1394 C. SATA D. EIDE E. IDE
A. eSATA
B. IEEE 1394
A technician is trying to install a printer driver from a manufacturer’s website, but is getting an incompatibility error. This can be caused by:
A. a malfunctioning printer.
B. drivers designed for a different OS.
C. a bad printer cable.
D. 32-bit drivers on a 64-bit system.
B. drivers designed for a different OS.
Explanation:
Double-check the supported OS for the driver. The incompatibility error occurs when the driver is for the operating system other than the intended one.
Which of the following connectors are commonly used for fiber optic cables?
A. RJ-11 and RJ-45
B. ST and LC
C. F-connectors
D. BNC
B. ST and LC
Which of the following should a technician do NEXT, if the laptop’s internal speakers do not work, after replacing the motherboard due to a video issue?
A. Update the video drivers
B. Replace the speakers
C. Check the speaker’s connection to the motherboard
D. Verify that the speakers are compatible with the replacement motherboard
C. Check the speaker’s connection to the motherboard
Explanation:
There is a tiny flat speaker connection just above the keyboard. It is so tiny that technicians often ignore it. Make sure the speaker is connected to the motherboard properly.
A customer is terminating an employee for suspected activity that is against company policy. They have called Emily to consult with them on how to best preserve any evidence the company may be required to provide in court. Which of the following would BEST preserve the integrity of the data and best serve the client?
A. Create an image of the hard drive and store it on a NTFS drive.
B. Remove and secure any HDD from the computer, documenting the process.
C. Store the computer in the server room until it is required.
D. Lock the user out of the computer and let another employee use it until needed.
B. Remove and secure any HDD from the computer, documenting the process.
A technician has been requested to replace an Intel CPU with an AMD CPU on a laptop. Which of the following components will need to be replaced as the technician prepares to complete the order?
A. System board
B. Inverter
C. Memory
D. DC jack
A. System board
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?
A. Agree with the user’s complaints
B. Clarify the user’s statements
C. Minimize the user’s criticism
D. Shadow the other technician on the next repair
B. Clarify the user’s statements