Exam 220-901 Practice – Set A Flashcards
A technician recently replaced Peter’s monitor. Now Peter states he cannot read the text below his desktop icons. Which of the following should the technician adjust?
A. Contrast
B. Refresh rate
C. Brightness
D. Resolution
D. Resolution
Which of the following cable types is MOST often found in Plain Old Telephone Service (POTS)?
A. RG-6 (Radio Grade 6)
B. CAT3 (Category 3)
C. RG-59 (Radio Grade 59)
D. Multi-mode
B. CAT3 (Category 3)
Superseded by Category 5 or CAT5
Which of the following will help protect against brown outs?
A. Power supply
B. Anti-static strap
C. Surge suppressor
D. Battery backup
D. Battery backup
An office printer that was working earlier in the day is no longer printing any documents. Pre- existing workstations are manually configured to print to the printer directly over the network. A technician has started to troubleshoot the problem and determines that the printer can still be seen in the network directory. The technician has also verified that the printer can print self- diagnostic pages successfully. Which of the following is the MOST likely cause of the problem?
A. The printer’s IP address has changed (Internet Protocol)
B. The network print spooler service has been restarted
C. “Perform Printer Maintenance” message is displayed on the printer’s LCD (Liquid Crystal Display) panel
D. Two or more users sent print jobs simultaneously, causing a print collision
A. The printer’s IP address has changed (Internet Protocol)
A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?
A. Run the hard disk manufacturer’s diagnostic program
B. Re-image the drive
C. Replace the hard drive and load Windows
D. Ask the user diagnostic questions
D. Ask the user diagnostic questions
Older video cards used S-video to output to a TV. This standard has been replaced by:
A. FireWire (IEEE 1394)
B. SCSI (Small Computer System Interface)
C. Coaxial
D. HDMI (High Definition Multimedia Interface)
D. HDMI (High Definition Multimedia Interface)
An administrator creates a server to be used for translating a device IP (Internet Protocol) address into a network name. Which of the following ports MUST be enabled for this server?
(TCP - Transmission Control Protocol)
(UDP - User Datagram Protocol)
A. 21 (File Transfer Protocol; FTP - TCP)
B. 53 (Domain Name Service; DNS - TCP / UDP)
C. 80 (HyperText Transfer Protocol; HTTP - TCP)
D. 110 (Post Office Protocol - Version 3; POP3 - TCP)
B. 53 (Domain Name Service; DNS - TCP / UDP)
A technician installs a new high-end gaming card into a computer but is not seeing any video. Which of the following power connectors did the technician MOST likely forget to install?
A. 4/8-pin 12v
B. 6/8-pin Molex (vernacular term for a two-piece pin and socket interconnection)
C. 20-pin main
D. 24-pin main
B. 6/8-pin Molex (vernacular term for a two-piece pin and socket interconnection)
A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?
A. Plug in USB keyboard (Universal Serial Bus)
B. Check for a disable switch
C. Contact the laptop manufacturer
D. Plug in a USB mouse
B. Check for a disable switch
A user is reporting toner smudging on paper after printing. Which of the following should the technician inspect?
A. Print spooler
B. Fuser
C. Rollers
D. Maintenance kit
B. Fuser
A user reports that a thermal printer is leaving the same part of every printed label blank. Which of the following steps should the technician perform FIRST?
A. Clean the element
B. Replace the printer
C. Replace the labels
D. Check the printer drivers
A. Clean the element
Which of the following provides the LEAST network security?
A. Firewall
B. Router
C. Hub
D. Switch
C. Hub
Which of the following input devices allows multiple PCs to share a common display?
A. Router
B. Bridge
C. KVM (Keyboard-Video-Mouse switch)
D. Wireless keyboard
C. KVM (Keyboard-Video-Mouse switch)
When a user’s computer boots, a message shows that reads: “Alert! Cover previously removed.” Which of the following was configured in the BIOS to cause this alert?
A. Boot sequence
B. Date/time clock settings
C. Intrusion detection
D. Virtualization support
C. Intrusion detection
Which of the following characteristics of wireless networks is TRUE?
A. 802.11g operates at 5.0Ghz.
B. 802.11n has a greater reach.
C. 802.11a operates at 2.4Ghz.
D. 802.11b is the fastest.
B. 802.11n has a greater reach.
A small office would like to offer Internet access to customers while onsite. However, customers should not be able to access any corporate data. Which of the following networking features would BEST enable this?
A. Configure a guest wireless network
B. Implement a DMZ (DeMilitarized Zone)
C. Disable NAT on the wireless network (Network Address Translation)
D. Disable the SSID (secure Set IDentifier)
E. Assign static IPs for all devices (Internet Protocol)
A. Configure a guest wireless network
Which of the following network devices would be MOST likely to perform Network Address Translation (NAT)?
A. Router
B. Switch
C. Hub
D. Modem
A. Router
Which of the following Internet connection types usually has access controlled with PPPoE (Point-to-Point Protocol over Ethernet) security authentication?
A. WiMAX (Worldwide Interoperability for Microwave Access)
B. LTE (Long Term Evolution)
C. Cable
D. DSL (Digital Subscriber Line)
D. DSL (Digital Subscriber Line)
A consultant has been asked to install the brightest possible projector into an office conference room that has a lot of natural sunlight. Which of the following specifications would BEST meet the client’s needs?
A. Highest possible resolution
B. High lumens
C. High contrast
D. HDMI 1.4 compatibility (High Definition Multimedia Interface)
B. High lumens
When troubleshooting a PC that intermittently shuts off, which of the following should be monitored?
A. Boot sequence
B. CPU temperature (Central Processing Unit)
C. SMART status (Self-Monitoring, Analysis and Reporting Technology)
D. TPM module (Trusted Platform Module)
B. CPU temperature (Central Processing Unit)
Explanation:
When the CPU temperature exceed the limit, the PC will shut off to wade off the heat and normalize the temperature otherwise the CPU will melt down.
A technician needs to access the system BIOS (Basic Input Output System) at boot time on a PC. Which of the following are possible BIOS access keys? (Select TWO).
A. F2 B. F12 C. F8 D. Delete E. Function – F4 F. Control – Home
A. F2
D. Delete
Which of the following amounts of memory BEST represents the upper limit of RAM (Random Access Memory) when using a 32-bit architecture?
A. 2 GB
B. 4 GB
C. 6 GB
D. 16 GB
B. 4 GB
Which of the following is the MOST common connection type for external CD-ROM (Compact Disc-Read Only Memory) drives?
A. USB (Universal Serial Bus)
B. Ethernet (the terminator of RJ-45)
C. FireWire (IEEE 1394)
D. eSata (External Serial Advanced Technology Attachment)
A. USB (Universal Serial Bus)
In addition to power and DVI, which of the following additional connections is needed to setup a fully functional touch screen LCD monitor?
A. USB (Universal Serial Bus)
B. SCSI (Small Computer System Interface)
C. Ethernet (the terminator of RJ-45)
D. Parallel
A. USB (Universal Serial Bus)
Which of the following 802.11 standards has the MAXIMUM throughput of 11 Mbps?
A. A, as in 802.11a
B. B, as in 802.11b
C. G, as in 802.11g
D. N, as in 802.11n
B. B, as in 802.11b
Which of the following display types is typically found on tablets and monitors with wide viewing angles?
A. Cathode Ray Tube
B. In-Plane Switching
C. Twisted Nematic
D. Organic LED (Light Emitted Diode)
B. In-Plane Switching
Which of the following is the MAXIMUM number of unique IP (Internet Protocol) addresses on an IPv4 Class A network?
A. 254
B. 65 Thousand
C. 16.3 Million
D. 340 Trillion
C. 16.3 Million
A technician is not able to boot to Windows OS. A “Non-bootable device found” message appears on the screen when the computer restarts. Which of the following is the MOST possible cause of the error message?
A. MBR (Master Boot Record) is corrupt on the HDD (Hard Disk Drive)
B. HDD (Hard Disc Drive) is set to Cable Select
C. The operating system is corrupt.
D. A bootable HDD is not recognized in the BIOS (Basic Input Output System)
D. A bootable HDD is not recognized in the BIOS (Basic Input Output System)
A technician needs to configure a computer system for MAXIMUM safety of stored data while staying cost effective. Which of the following RAID (Redundant Array of Independent Disks) levels should be used?
A. RAID 0 (striping; stripe set or stripe volume)
B. RAID 1 (mirroring)
C. RAID 3 (byte-level striping)
D. RAID 5 (block-level striping with distributed parity)
B. RAID 1 (mirroring)
Which of the following is the number of bits that comprises an IPv6 (Internet Protocol version 6) address?
A. 32
B. 64
C. 128
D. 256
C. 128
Which of the following RAID (Redundant Array of Independent Disks) types uses a drive mirroring algorithm? (Select TWO).
A. RAID 0 (striping; stripe set or stripe volume)
B. RAID 1 (mirroring)
C. RAID 5 (block-level striping with distributed parity)
D. RAID 6 (double-parity)
E. RAID 10 (striping; stripe set or stripe volume & mirroring)
B. RAID 1 (mirroring)
E. RAID 10 aka RAID 1+0 (striping; stripe set or stripe volume & mirroring)
A technician is attempting to salvage an old laptop for further use. Which of the following parts are MOST likely to be considered upgradeable in a laptop? (Select TWO).
A. Motherboard B. Memory C. Hard drive D. Screen E. Video card
B. Memory
C. Hard drive
A laptop has a network port that is not working consistently and wireless is out of range. Which of the following would the technician do to quickly get the laptop back on the wired network?
A. Use a USB (Universal Serial Bus) to RJ-45 (Registered Jack 45; Ethernet) dongle
B. Enable Bluetooth
C. Enable NIC teaming (Network Interface Card)
D. Replace the motherboard
A. Use a USB (Universal Serial Bus) to RJ-45 (Registered Jack 45; Ethernet) dongle
A user has received an error message when connecting to the wireless network. The error indicates the IP (Internet Protocol) address being used by the user’s system is already in use. A DHCP (Dynamic Host Configuration Protocol) server is used on the network. After having the user disconnect from the wireless network, the technician is still able to ping the user’s IP address. Which of the following is MOST likely the cause?
A. The user has a statically assigned IP address in the DHCP server scope.
B. The system’s local firewall is blocking SYN/ACK (Synchronize/Acknowledge) traffic from the DHCP server.
C. The DHCP server’s scope has been exhausted and no additional IP addresses are available.
D. The user is also connected to the wired network with a LAN cable.
A. The user has a statically assigned IP address in the DHCP server scope.
Which of the following protocols would be used to upload files to a web server?
A. IMAP (Internet Message Access Protocol)
B. FTP (File Transfer Protocol)
C. SMTP (Simple Mail Transfer Protocol)
D. ICMP (Internet Control Message Protocol)
B. FTP (File Transfer Protocol)
Which of the following is enabled in the BIOS (Basic Input Output System) that will prompt a user, Peter, to enter his password every time the laptop performs a POST (Power On Self Test)?
A. Power User access
B. Power on password
C. Administrative password
D. User profile access
B. Power on password
A user notices the printed pages from a network laser printer are creased and pressed. Which of the following should the technician check FIRST when troubleshooting this problem?
A. Fuser
B. Paper exit path
C. Rollers
D. Scanner assembly
C. Rollers
A technician is installing a liquid cooling system for a high-end gaming PC. Which of the following liquids is MOST likely used for cooling?
A. Iodine
B. Mercury
C. Thermal paste
D. Oil (Mineral Oil)
D. Oil (Mineral Oil)
A technician needs to run a diagnostic DVD (Digital Video Disc) on a laptop running Windows 8.1. After setting the boot order in the UEFI BIOS (Unified Extensible Firmware Interface Basic Input Output System) to the internal DVD-RW (Digital Video Disc ReWritable) drive, the laptop still boots into Windows. Which of the following settings needs to be adjusted in order for the laptop to boot from the DVD- RW drive?
A. TPM (Trusted Platform Module)
B. Virtualization
C. Secure boot
D. UEFI BIOS password (Unified Extensible Firmware Interface Basic Input Output System)
C. Secure boot
Which of the following is the FIRST step in replacing an internal component on a laptop computer?
A. Remove any externally installed options or devices.
B. Connect a static mat to the work station.
C. Remove the component access cover.
D. Remove the battery.
D. Remove the battery.