Exam 220-901 Practice – Set A Flashcards by Jameal Jordon

A technician recently replaced Peter’s monitor. Now Peter states he cannot read the text below his desktop icons. Which of the following should the technician adjust?

A. Contrast
B. Refresh rate
C. Brightness
D. Resolution

D. Resolution

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Which of the following cable types is MOST often found in Plain Old Telephone Service (POTS)?

A. RG-6 (Radio Grade 6)
B. CAT3 (Category 3)
C. RG-59 (Radio Grade 59)
D. Multi-mode

B. CAT3 (Category 3)

Superseded by Category 5 or CAT5

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Which of the following will help protect against brown outs?

A. Power supply
B. Anti-static strap
C. Surge suppressor
D. Battery backup

D. Battery backup

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An office printer that was working earlier in the day is no longer printing any documents. Pre- existing workstations are manually configured to print to the printer directly over the network. A technician has started to troubleshoot the problem and determines that the printer can still be seen in the network directory. The technician has also verified that the printer can print self- diagnostic pages successfully. Which of the following is the MOST likely cause of the problem?

A. The printer’s IP address has changed (Internet Protocol)
B. The network print spooler service has been restarted
C. “Perform Printer Maintenance” message is displayed on the printer’s LCD (Liquid Crystal Display) panel
D. Two or more users sent print jobs simultaneously, causing a print collision

A. The printer’s IP address has changed (Internet Protocol)

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A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?

A. Run the hard disk manufacturer’s diagnostic program
B. Re-image the drive
C. Replace the hard drive and load Windows
D. Ask the user diagnostic questions

D. Ask the user diagnostic questions

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Older video cards used S-video to output to a TV. This standard has been replaced by:

A. FireWire (IEEE 1394)
B. SCSI (Small Computer System Interface)
C. Coaxial
D. HDMI (High Definition Multimedia Interface)

D. HDMI (High Definition Multimedia Interface)

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An administrator creates a server to be used for translating a device IP (Internet Protocol) address into a network name. Which of the following ports MUST be enabled for this server?

(TCP - Transmission Control Protocol)
(UDP - User Datagram Protocol)

A. 21 (File Transfer Protocol; FTP - TCP)
B. 53 (Domain Name Service; DNS - TCP / UDP)
C. 80 (HyperText Transfer Protocol; HTTP - TCP)
D. 110 (Post Office Protocol - Version 3; POP3 - TCP)

B. 53 (Domain Name Service; DNS - TCP / UDP)

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A technician installs a new high-end gaming card into a computer but is not seeing any video. Which of the following power connectors did the technician MOST likely forget to install?

A. 4/8-pin 12v
B. 6/8-pin Molex (vernacular term for a two-piece pin and socket interconnection)
C. 20-pin main
D. 24-pin main

B. 6/8-pin Molex (vernacular term for a two-piece pin and socket interconnection)

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A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?

A. Plug in USB keyboard (Universal Serial Bus)
B. Check for a disable switch
C. Contact the laptop manufacturer
D. Plug in a USB mouse

B. Check for a disable switch

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A user is reporting toner smudging on paper after printing. Which of the following should the technician inspect?

A. Print spooler
B. Fuser
C. Rollers
D. Maintenance kit

B. Fuser

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A user reports that a thermal printer is leaving the same part of every printed label blank. Which of the following steps should the technician perform FIRST?

A. Clean the element
B. Replace the printer
C. Replace the labels
D. Check the printer drivers

A. Clean the element

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Which of the following provides the LEAST network security?

A. Firewall
B. Router
C. Hub
D. Switch

C. Hub

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Which of the following input devices allows multiple PCs to share a common display?

A. Router
B. Bridge
C. KVM (Keyboard-Video-Mouse switch)
D. Wireless keyboard

C. KVM (Keyboard-Video-Mouse switch)

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When a user’s computer boots, a message shows that reads: “Alert! Cover previously removed.” Which of the following was configured in the BIOS to cause this alert?

A. Boot sequence
B. Date/time clock settings
C. Intrusion detection
D. Virtualization support

C. Intrusion detection

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Which of the following characteristics of wireless networks is TRUE?

A. 802.11g operates at 5.0Ghz.
B. 802.11n has a greater reach.
C. 802.11a operates at 2.4Ghz.
D. 802.11b is the fastest.

B. 802.11n has a greater reach.

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A small office would like to offer Internet access to customers while onsite. However, customers should not be able to access any corporate data. Which of the following networking features would BEST enable this?

A. Configure a guest wireless network
B. Implement a DMZ (DeMilitarized Zone)
C. Disable NAT on the wireless network (Network Address Translation)
D. Disable the SSID (secure Set IDentifier)
E. Assign static IPs for all devices (Internet Protocol)

A. Configure a guest wireless network

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Which of the following network devices would be MOST likely to perform Network Address Translation (NAT)?

A. Router
B. Switch
C. Hub
D. Modem

A. Router

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Which of the following Internet connection types usually has access controlled with PPPoE (Point-to-Point Protocol over Ethernet) security authentication?

A. WiMAX (Worldwide Interoperability for Microwave Access)
B. LTE (Long Term Evolution)
C. Cable
D. DSL (Digital Subscriber Line)

D. DSL (Digital Subscriber Line)

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A consultant has been asked to install the brightest possible projector into an office conference room that has a lot of natural sunlight. Which of the following specifications would BEST meet the client’s needs?

A. Highest possible resolution
B. High lumens
C. High contrast
D. HDMI 1.4 compatibility (High Definition Multimedia Interface)

B. High lumens

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When troubleshooting a PC that intermittently shuts off, which of the following should be monitored?

A. Boot sequence
B. CPU temperature (Central Processing Unit)
C. SMART status (Self-Monitoring, Analysis and Reporting Technology)
D. TPM module (Trusted Platform Module)

B. CPU temperature (Central Processing Unit)

Explanation:
When the CPU temperature exceed the limit, the PC will shut off to wade off the heat and normalize the temperature otherwise the CPU will melt down.

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A technician needs to access the system BIOS (Basic Input Output System) at boot time on a PC. Which of the following are possible BIOS access keys? (Select TWO).

A. F2
B. F12
C. F8
D. Delete
E. Function – F4
F. Control – Home

A. F2

D. Delete

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Which of the following amounts of memory BEST represents the upper limit of RAM (Random Access Memory) when using a 32-bit architecture?

A. 2 GB
B. 4 GB
C. 6 GB
D. 16 GB

B. 4 GB

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Which of the following is the MOST common connection type for external CD-ROM (Compact Disc-Read Only Memory) drives?

A. USB (Universal Serial Bus)
B. Ethernet (the terminator of RJ-45)
C. FireWire (IEEE 1394)
D. eSata (External Serial Advanced Technology Attachment)

A. USB (Universal Serial Bus)

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In addition to power and DVI, which of the following additional connections is needed to setup a fully functional touch screen LCD monitor?

A. USB (Universal Serial Bus)
B. SCSI (Small Computer System Interface)
C. Ethernet (the terminator of RJ-45)
D. Parallel

A. USB (Universal Serial Bus)

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Which of the following 802.11 standards has the MAXIMUM throughput of 11 Mbps? A. A, as in 802.11a B. B, as in 802.11b C. G, as in 802.11g D. N, as in 802.11n

B. B, as in 802.11b

Which of the following display types is typically found on tablets and monitors with wide viewing angles? A. Cathode Ray Tube B. In-Plane Switching C. Twisted Nematic D. Organic LED (Light Emitted Diode)

B. In-Plane Switching

Which of the following is the MAXIMUM number of unique IP (Internet Protocol) addresses on an IPv4 Class A network? A. 254 B. 65 Thousand C. 16.3 Million D. 340 Trillion

C. 16.3 Million

A technician is not able to boot to Windows OS. A “Non-bootable device found” message appears on the screen when the computer restarts. Which of the following is the MOST possible cause of the error message? A. MBR (Master Boot Record) is corrupt on the HDD (Hard Disk Drive) B. HDD (Hard Disc Drive) is set to Cable Select C. The operating system is corrupt. D. A bootable HDD is not recognized in the BIOS (Basic Input Output System)

D. A bootable HDD is not recognized in the BIOS (Basic Input Output System)

A technician needs to configure a computer system for MAXIMUM safety of stored data while staying cost effective. Which of the following RAID (Redundant Array of Independent Disks) levels should be used? A. RAID 0 (striping; stripe set or stripe volume) B. RAID 1 (mirroring) C. RAID 3 (byte-level striping) D. RAID 5 (block-level striping with distributed parity)

B. RAID 1 (mirroring)

Which of the following is the number of bits that comprises an IPv6 (Internet Protocol version 6) address? A. 32 B. 64 C. 128 D. 256

C. 128

Which of the following RAID (Redundant Array of Independent Disks) types uses a drive mirroring algorithm? (Select TWO). A. RAID 0 (striping; stripe set or stripe volume) B. RAID 1 (mirroring) C. RAID 5 (block-level striping with distributed parity) D. RAID 6 (double-parity) E. RAID 10 (striping; stripe set or stripe volume & mirroring)

B. RAID 1 (mirroring) | E. RAID 10 aka RAID 1+0 (striping; stripe set or stripe volume & mirroring)

A technician is attempting to salvage an old laptop for further use. Which of the following parts are MOST likely to be considered upgradeable in a laptop? (Select TWO). ``` A. Motherboard B. Memory C. Hard drive D. Screen E. Video card ```

B. Memory | C. Hard drive

A laptop has a network port that is not working consistently and wireless is out of range. Which of the following would the technician do to quickly get the laptop back on the wired network? A. Use a USB (Universal Serial Bus) to RJ-45 (Registered Jack 45; Ethernet) dongle B. Enable Bluetooth C. Enable NIC teaming (Network Interface Card) D. Replace the motherboard

A. Use a USB (Universal Serial Bus) to RJ-45 (Registered Jack 45; Ethernet) dongle

A user has received an error message when connecting to the wireless network. The error indicates the IP (Internet Protocol) address being used by the user’s system is already in use. A DHCP (Dynamic Host Configuration Protocol) server is used on the network. After having the user disconnect from the wireless network, the technician is still able to ping the user’s IP address. Which of the following is MOST likely the cause? A. The user has a statically assigned IP address in the DHCP server scope. B. The system’s local firewall is blocking SYN/ACK (Synchronize/Acknowledge) traffic from the DHCP server. C. The DHCP server’s scope has been exhausted and no additional IP addresses are available. D. The user is also connected to the wired network with a LAN cable.

A. The user has a statically assigned IP address in the DHCP server scope.

Which of the following protocols would be used to upload files to a web server? A. IMAP (Internet Message Access Protocol) B. FTP (File Transfer Protocol) C. SMTP (Simple Mail Transfer Protocol) D. ICMP (Internet Control Message Protocol)

B. FTP (File Transfer Protocol)

Which of the following is enabled in the BIOS (Basic Input Output System) that will prompt a user, Peter, to enter his password every time the laptop performs a POST (Power On Self Test)? A. Power User access B. Power on password C. Administrative password D. User profile access

B. Power on password

A user notices the printed pages from a network laser printer are creased and pressed. Which of the following should the technician check FIRST when troubleshooting this problem? A. Fuser B. Paper exit path C. Rollers D. Scanner assembly

C. Rollers

A technician is installing a liquid cooling system for a high-end gaming PC. Which of the following liquids is MOST likely used for cooling? A. Iodine B. Mercury C. Thermal paste D. Oil (Mineral Oil)

D. Oil (Mineral Oil)

A technician needs to run a diagnostic DVD (Digital Video Disc) on a laptop running Windows 8.1. After setting the boot order in the UEFI BIOS (Unified Extensible Firmware Interface Basic Input Output System) to the internal DVD-RW (Digital Video Disc ReWritable) drive, the laptop still boots into Windows. Which of the following settings needs to be adjusted in order for the laptop to boot from the DVD- RW drive? A. TPM (Trusted Platform Module) B. Virtualization C. Secure boot D. UEFI BIOS password (Unified Extensible Firmware Interface Basic Input Output System)

C. Secure boot

Which of the following is the FIRST step in replacing an internal component on a laptop computer? A. Remove any externally installed options or devices. B. Connect a static mat to the work station. C. Remove the component access cover. D. Remove the battery.

D. Remove the battery.

Which of the following wireless standards operates at 5GHz? (Select TWO). ``` A. 802.11a B. 802.11b C. 802.11bg D. 802.11g E. 802.11n ```

A. 802.11a | E. 802.11n

Which of the following CPU (Central Processing Unit) features allows the operating system to see a core as dual processors? A. Dual memory channel B. 64-bit support C. Hyperthreading D. Integrated GPU (Graphics Processing Unit)

C. Hyperthreading

A customer has purchased a 1TB internal hard drive. The customer would like to have it installed as a data drive in their existing system. The technician discovers there is no spare power supply connector for the new hard drive. Which of the following would enable the technician to EASILY accomplish the task? (Select TWO). ``` A. Replace the existing hard drive B. Replace the power supply C. Remove the floppy disk D. Remove the CD-ROM (Compact Disc-Read Only Memory) E. Split an existing power connection ```

D. Remove the CD-ROM (Compact Disc-Read Only Memory) | E. Split an existing power connection

A non-Ethernet printer needs to be shared by users within a small workgroup. The solution cannot be dependent upon a user’s computer being powered on. Which of the following solutions is appropriate? A. Installing a hardware print server B. Upgrading the operating systems within the workgroup C. Sharing a single folder from where print jobs can be queued D. Sharing the printer from a local PC

A. Installing a hardware print server

Which of the following cable types is commonly used for analog/digital television transmission? A. UTP (Unshielded Twisted Pair) B. CAT3 (Category 3; terminated by Registered Jack 11) C. RG-6 (Radio Grade 6; coaxial) D. SC (Subscriber Connector fiber optic)

C. RG-6 (Radio Grade 6; coaxial)

Which of the following is MOST likely to have a physical switch on a laptop that allows it to be turned off without going into the BIOS (Basic Input Output System)? A. External display B. Webcam C. Overclocking D. Wireless

D. Wireless

Multicast addresses fall in which of the following classful address ranges? A. Class A (1.x.x.x - 126.x.x.x; large networks, large hosts) (Loopback - 127.0.0.1) B. Class B (128.0.x.x - 191.255.x.x; medium to large sized networks) C. Class C (192.0.0.x - 223.255.255.x; small sized networks) D. Class D (224.0.0.0 - 239.255.255.255; multicast; no subnet mask) E. Class E (experimental and research purposes; 240.0.0.0 - 255.255.255.254) (classes were replaced by Classless Inter-Domain Routing; CIDR in 1993)

D. Class D (224.0.0.0 - 239.255.255.255; multicast; no subnet mask)

Which of the following devices can be used to merge traffic between two different network topologies? A. Hub B. Bridge C. Switch D. Access point

B. Bridge

Which of the following is the purpose of DHCP (Dynamic Host Configuration Protocol)? A. Resolves host names to IP (Internet Protocol) addresses B. Assigns MAC (Media Access Control) address hosts on a network C. Resolves host names to MAC addresses D. Ability to automate the IP schema to hosts

D. Ability to automate the IP (Internet Protocol) schema to hosts

A customer needs to run several virtual machines on their design workstation to work on cross platform software. Which of the following should be maximized to improve workstation performance? (Select TWO) A. Cooling fans B. RAM (Random Access Memory) C. Number of CPU cores (Central Processing Unit) D. Storage space E. PCIe (Peripheral Component Interconnect Express) slots

B. RAM (Random Access Memory) | C. Number of CPU cores (Central Processing Unit)

A user states there are multiple small black dots on an LCD (Liquid Crystal Display) screen. Which of the following should be done to resolve the issue? A. Replace monitor. B. Replace video card. C. Replace video cable. D. Replace power supply.

A. Replace monitor.

A keyboard has been replaced on a laptop. Which of the following is the MOST likely cause that the keyboard does not work? A. The keyboard data cable was not connected properly. B. The keyboard is not compatible with the laptop. C. The keyboard needs updated drivers. D. The keyboard is defective.

A. The keyboard data cable was not connected properly.

A printer on the second floor is not printing for anyone. However, the printer has power and displays ready on the LCD (Liquid Crystal Display) display. There is paper in the trays and the toner was recently changed. The system administrator goes to the location with a laptop and tests the network port and is able to connect. Jobs are being queued on the local machines. Which of the following should the system administrator do to get the printer functioning again? A. Move the printer to a known good port and connect to the network B. Replace the network cable to the printer C. Verify the server’s print spooler service is running D. Attach the printer directly to the laptop and print a test page

C. Verify the server’s print spooler service is running

Which of the following network devices would BEST be used to replace a hub? A. Firewall B. Modem C. Switch D. Bridge

C. Switch

A user reports that their UPS is making a loud beeping sound. Which of the following would cause this problem? A. The UPS is overcharged. B. Incorrect wattage on the power supply. C. The UPS battery is not charged. D. The UPS is in power management mode.

C. The UPS battery is not charged.

Which of the following safety devices would be employed to prevent static discharge between a computer and a technician? A. Non-Magnetic screwdriver B. Voltmeter C. Electrical tape D. ESD mat

D. ESD mat

Which of the following cable types is rated to transmit a MAXIMUM of 10 Mbps?. A. CAT3 B. CAT5 C. CAT5e D. CAT6

A. CAT3

When installing a floppy drive data cable, it is important for a technician to ensure which of the following? (Select TWO). ``` A. Availability of compatible power connectors B. Adequate hard drive capacity C. Correct CPU clock speeds D. Correct Master/Slave jumper settings E. Proper orientation of the data cable ```

A. Availability of compatible power connectors | E. Proper orientation of the data cable

A technician is tasked with purchasing a wireless router that is backwards compatible with any other wireless device. Which of the following standards should the technician choose? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

C. 802.11g

Which of the following network types uses IrDA (Infrared Data Association) for communication? A. MAN B. WAN C. PAN D. LAN

C. PAN

A technician is troubleshooting a desktop PC. When the power button is pressed, the fan momentarily spins and the PC does not boot. Which of the following components is MOST likely the problem? A. CPU B. CMOS battery C. RAM D. Power supply

D. Power supply

A network impact printer functions yet is not printing any characters. It was working before a user visited the printer. Which of the following is the MOST likely cause? A. The user changed the printer baud rate. B. The user set the printer offline. C. The user replaced the paper incorrectly. D. The user replaced the ribbon incorrectly.

D. The user replaced the ribbon incorrectly.

A technician needs to install an appropriate PSU into a new machine. The technician needs available power for a floppy drive, two older IDE hard disks, a single SATA hard disk, and an IDE optical drive. How many unique power connectors will the PSU need to accommodate the listed devices? A. 2 B. 3 C. 4 D. 5

B. 3 Explanation: Three power connectors are enough to power a floppy drive, old IDE hard disk a single SATA disk and an optical drive. This is possible because a single connector has multiple connectors that can be plugged into these devices.

A technician is tasked with selecting components to build a computer that will be used for computer aided drafting and computer aided modeling. Which of the following components are the BEST choices? (Select TWO). ``` A. Triple channel memory B. MIDI sound card C. TV tuner D. Onboard graphics E. Socket 1366 CPU ```

A. Triple channel memory | E. Socket 1366 CPU

A customer has a Windows 7 laptop that is a few years old. The customer reports that the laptop performance is slow. A technician checks the laptop and finds it has the maximum 8GB of RAM, an i5 processor, and a 5400 RPM magnetic hard drive. Which of the following is the BEST way the technician can improve the performance of the laptop? A. Upgrade the memory in the laptop to 16GB. B. Replace the 5400 RPM hard drive with a SSD. C. Replace the i5 processor with an i7 processor. D. Upgrade the operating system to Windows 8.1.

B. Replace the 5400 RPM hard drive with a SSD.

Which of the following can be used to change fan speeds? A. Device manager B. BIOS C. Power options D. Action center

B. BIOS

A technician has just installed a network card on a Windows 7 computer. Which of the following should the technician do NEXT? A. Install the manufacturer’s drivers B. Run Windows Updates C. Reboot the machine D. Flash the BIOS

A. Install the manufacturer’s drivers

Which of the following laptop displays would provide the BEST viewing angle? A. Passive matrix B. TFT LCD C. DLP D. Plasma

B. TFT LCD

Which of the following types of expansion slots are MOST likely used for modem, network, and audio adapters? A. AGP8x B. MiniPCI C. VESA D. AGP2x

B. MiniPCI

Which of the following types of cables are MOST likely to be used to connect to an external hard drive? (Select TWO). ``` A. Molex B. SPDIF C. eSATA D. HDMI E. USB 3.0 F. CAT6e ```

C. eSATA | E. USB 3.0

Which of the following is the proper way to remove a PCMCIA (Personal Computer Memory Card International Association) card from a laptop running Windows 7? A. Click on the safely remove hardware icon, stop the device, and remove the card B. Push the eject button on the card slot C. Grasp the card firmly and slowly pull it from the slot on the laptop D. In the Control Panel, stop the device service, and then remove the card

A. Click on the safely remove hardware icon, stop the device, and remove the card

Which of the following are examples of multimedia devices? (Select TWO). ``` A. Scanner B. Digitizer C. Webcam D. Microphone E. Touchscreen ```

C. Webcam | D. Microphone

Which of the following expansion cards would provide support for additional internal storage? A. Video capture B. Modem C. USB port D. RAID controller

D. RAID controller

A user who performs data entry would like to use the number pad on a laptop that does not have one. Which of the following solutions should a technician recommend? (Select TWO). A. Use a Bluetooth connected mobile device B. Use a USB connected Number Pad C. Install number pad software in Windows D. Enable the number pad using a function key E. Re-map keys using Character Map

B. Use a USB connected Number Pad | D. Enable the number pad using a function key

A technician has been tasked with setting up email on a user’s phone. The user also wants the email to remain on the server. Which of the following ports would be BEST for setting up the phone? A. 80 B. 110 C. 143 D. 443

C. 143

A user, Emily, is preparing to travel abroad and wants to ensure that her laptop will work properly. Which of the following components of the laptop should be verified FIRST to ensure power compatibility before traveling? A. Wall adapter B. Battery C. Power supply D. Digitizer

A. Wall adapter

A motherboard contains four memory slots. Two of the slots are colored blue and two of the slots are colored black. Which of the following would be the correct way to populate memory in the slots for best performance? A. Slower memory in both blue slots and faster memory in both black slots B. Memory that matches in speed and size in either both blue slots and both black slots C. Faster memory in both blue slots and slower memory in both black slots D. Place memory in either both black slots or both blue slots but not both at the same time

B. Memory that matches in speed and size in either both blue slots and both black slots

Two drives in a RAID 5 have failed. Which of the following will the technician need to implement? A. Replace the failed drives and restore the data from backup to the RAID. B. Replace one of the failed drives and run the RAID repair. C. Replace the failed drives and format the RAID using the quick option. D. Replace one of the failed drives and repair the RAID using system utilities.

A. Replace the failed drives and restore the data from backup to the RAID.

An internal SATA connected hard drive can share a data cable with how many other drives? A. 0 B. 1 C. 2 D. 3

A. 0

A technician needs to replace a PCI card on a desktop safely. Which of the following would be required prior to touching any of the computer parts within the desktop? A. Grounding wires B. Waterproof mat C. ESD strap D. Cable management straps

C. ESD strap

Which of the following expansion slots would be MOST commonly used to add peripheral devices onto laptops? A. SD Card Slot B. PCMCIA C. DIMM D. SODIMM

B. PCMCIA

A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the technician do to easily solve the problem? A. Reseat the drive cable in the array. B. Replace the RAID controller. C. Replace the faulty drive in the array. D. Reinstall the RAID drivers.

C. Replace the faulty drive in the array.

Peter would like an Internet connection that is always on, stable, and not influenced by atmospheric conditions. Which of the following Internet connection types would BEST meet Peter’s requirements? A. Dial-up B. Mobile Hotspot C. Satellite D. Cable

D. Cable

Which of the following memory types is MOST commonly found in Pentium 4 class and newer desktop PCs? A. SIMM B. RAMBUS C. SODIMM D. DIMM

D. DIMM

Which of the following Internet connection types is known to have a significantly higher latency than the others? A. Cable B. Satellite C. DSL D. Fiber

B. Satellite

Which of the following is a public IP address? A. 10.4.160.1 B. 55.5.254.1 C. 172.17.45.12 D. 192.168.100.100

B. 55.5.254.1

Which of the following is an advantage of UDP over TCP? A. It is connection based. B. It uses flow control. C. It transfers packets faster. D. It uses connection handshakes.

C. It transfers packets faster.

A technician performed a clean install of Windows 7 on a laptop and finds that the Bluetooth on/off switch is not working. Which of the following will BEST resolve this issue? A. Replacing the keyboard B. Installing service pack 3 C. Reinstalling the operating system with Windows 7 Media Center D. Installing the Bluetooth stack/driver

D. Installing the Bluetooth stack/driver

Which of the following is the only place where initial boot settings can be configured? A. CMOS B. BIOS C. MBR D. HAL

B. BIOS

Which of the following should the technician configure on a WAP to conceal the data being sent by the wireless clients? A. Enable MAC filtering B. Disable SSID broadcast C. Enable WEP D. Decrease the AP transmit power

C. Enable WEP

Which of the following storage media would be used to build a RAID 5 array? A. Dual layer DVDs B. SATA HDDs C. Flash drives D. Blu-ray discs

B. SATA HDDs

A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the following would be the MOST likely reason? A. Poor paper quality B. Incorrect paper size C. Defective duplexer D. Worn feed rollers

A. Poor paper quality

A company wants to use a laptop as a public kiosk in the lobby. Which of the following should the technician MOST likely recommend in order to secure the laptop? A. Use a cable lock B. Enable data-at-rest software C. Enable a screensaver with password D. Install a retina scanner

A. Use a cable lock

A technician is building a new workstation for a user that will be performing 3D video rendering. Which of the following is MOST likely a requirement for this workstation? (Select TWO). ``` A. Gigabit Network Access B. Specialized Video Card C. HDMI Output D. Additional USB 3.0 Ports E. Liquid Cooling F. High Capacity Hard drive ```

B. Specialized Video Card | F. High Capacity Hard drive

While performing maintenance on a system for a customer, the screen locks and requests a prompt for a password. Which of the following BEST represents the actions the technician should take to get the PC unlocked? A. Look around the area for hints at what the password might be. B. Find the user and have them enter their password. C. Use third party software to bypass the prompt. D. Try random passwords until it is accepted.

B. Find the user and have them enter their password.

Which of the following is a characteristic of single-mode fiber compared to multi-mode? A. Multi-mode fiber is resistant to EMI while single mode is not. B. Single-mode fiber uses laser while multi-mode does not. C. Multi-mode fiber supports lower speeds than single-mode. D. Single-mode fiber uses light, while multi-mode can use light or RF.

B. Single-mode fiber uses laser while multi-mode does not.

A user reports that when printing to an impact printer that the carbon copies are legible but the top copy is blank. Which of the following is the MOST likely cause? A. Replace the printer data cable B. Reinstall the print drivers C. Replace the printer head D. Replace the ribbon

D. Replace the ribbon

A customer states their inkjet printer is not printing as clearly as it once did. The technician should FIRST perform which of the following functions to rectify this? A. Replace ink packs B. Calibrate the printer C. Use a different type of paper D. Replace the USB cable

B. Calibrate the printer

A technician is examining a UTP cable and notices that pins 1, 2, 3, and 6 are not the same on both ends of the cable. Which of the following is the type of cable the technician has? A. Coaxial cable B. Cross over cable C. Patch cable D. Plenum cable

B. Cross over cable

Older laptops that did not use LEDs used which of the following to power the backlight lamp? A. Cathode B. Inverter C. Solenoid D. Plasma

B. Inverter