Exam 220-901 Practice – Set H Flashcards by Jameal Jordon

A technician is required to connect a new cable to an open port on the patch panel. Which of the following would the technician MOST likely use in this situation?

A. Loopback tool
B. Multimeter
C. Punchdown tool
D. Toner probe

C. Punchdown tool

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A technician just finished replacing a laptop screen, and upon first boot notices that the screen provides a very faint but darkened image which cannot be adjusted. Which of the following was MOST likely left unplugged after replacement?

A. CMOS Battery
B. Mini-PCI Card
C. Inverter
D. DC Cord

C. Inverter

Explanation:
http://www.ehow.com/how-does_5011808_inverter-work-laptop.html

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A technician has just installed a wireless access point in a customer’s home office. While testing the network and browsing the Internet, the technician finds that the connection is not stable, speeds are slow, and websites sometimes do not load. Which of the following should the technician do FIRST?

A. Re-enable the broadcasting of the access point’s SSID so it is visible to mobile devices.
B. Use a WiFi analyzer to ensure neighboring networks are not using the same channel.
C. Reconfigure network devices to use static IPs instead of DHCP-assigned addresses.
D. Change the signal encryption from WPA2 to WEP to ease transmission overhead.

B. Use a WiFi analyzer to ensure neighboring networks are not using the same channel.

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A client has a laptop screen and an external screen. Which of the following is the BEST way to toggle between the two or show both at the same time?

A. Function keys on keyboard
B. Task Manager
C. Display settings in Control Panel
D. Turn the monitors on and off

A. Function keys on keyboard

Explanation:
http://superuser.com/questions/393827/how-to-toggle-between-different-monitors-with-one-key-on-windows-7

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A technician would like to connect to a computer using remote desktop. Which of the following ports does remote desktop use by default?

A. 22
B. 443
C. 3389
D. 8080

C. 3389

Explanation:
The default port for remote desktop application is 3389. http://windows.microsoft.com/en-us/windows7/allow-remote-desktop-connections-from-outside- your-home- network (see forward TCP port 3389)

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Which of the following network types BEST represents a network centered around one individual?

A. LAN
B. PAN
C. Cloud
D. MAN

B. PAN

Explanation:
http://compnetworking.about.com/od/networkdesign/g/bldef_pan.htm

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When installing a wide SCSI controller in a computer, which ID number should be configured on the controller to give it the highest priority in the chain?

A. 0
B. 7
C. 8
D. 15

B. 7

Explanation:
http://www.scsifaq.org/scsifaq.html

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Which of the following IEEE 802.11 standards operates natively in both the 2.4Ghz and 5Ghz spectrum?

A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

D. 802.11n

Explanation:
http://en.wikipedia.org/wiki/IEEE_802.11#802.11n

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A user wants to reduce the amount of paper consumed on a multi-function printer. Which of the following settings should be configured to achieve this outcome?

A. Orientation
B. Duplex
C. Collate
D. Economy ink

B. Duplex

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When securing evidence of misconduct or illegal activity, which of the following describes the proper safeguarding of evidence?

A. CAPTCHA
B. Spear phishing
C. Chain of custody
D. Access control

C. Chain of custody

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Which of the following MUST be considered when installing a SATA drive in an older model PC? (Select TWO).

A. The power existing connectors may not support the SATA drive.
B. The PC will require additional RAM to support SATA functionality.
C. The PC will require an adaptor card to support SATA.
D. The SATA drive operates at higher temperatures than other drives; an additional fan must be installed.
E. The PC must have an OS that supports SATA drives.

A. The power existing connectors may not support the SATA drive.
C. The PC will require an adaptor card to support SATA.

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Which of the following protocols would an email client use?

A. HTTP
B. SNMP
C. POP3
D. SFTP

C. POP3

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A technician needs to replace an internal component on a laptop. Which of the following would be an important step to perform BEFORE replacing the component?

A. Review manufacturer’s documentation for disassembly procedures
B. Remove all screws from the bottom of the case
C. Remove the display and all attached wiring from the base
D. Ensure that the battery has a full charge

A. Review manufacturer’s documentation for disassembly procedures

Explanation:
Before replacing an internal component on a laptop, it is advised to review manufacturer’s documentation and check disassembly procedures.

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Which of the following methods can be used to apply a file system to a hard drive partition? (Select TWO).

A. Device Manager MMC
B. Format Command
C. Disk Management MMC
D. Windows Explorer Menus
E. FDISK Command

B. Format Command

C. Disk Management MMC

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Which of the following is the form factor of a standard RS-232 connector?

A. DVI-D
B. DB-15
C. DIN-6
D. DB-9

D. DB-9

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Which of the following utilities would a technician use to determine network utilization?

A. Start Menu
B. My Network Places
C. Administrative Tools
D. Task Manager

D. Task Manager

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A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of the following will be included in the maintenance kit?

A. Pickup rollers
B. Paper tray
C. Toner
D. Compressed air

A. Pickup rollers

Explanation:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl05819

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A system board has six slots for memory chips, aligned in two banks. Which of the following is the optimal memory configuration this board supports?

A. Multi Mode
B. Dual Channel
C. Triple Channel
D. Single Channel

C. Triple Channel

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A first time PC owner drops off their brand new PC for service, reporting that it is slow and the memory should be 12GB according to the box but only reports 4GB. The RAM voltage was set improperly; one chip needed to be reseated and the BIOS had to be set to use the triple channel architecture. When picking up the PC the customer asks what was wrong. Which of the following would be the MOST appropriate response for this customer?

A. “Your PC’s memory was installed incorrectly. I removed it and put it back in. Additionally the XMP profile needed to be adjusted for TCA.”
B. “It was very complicated and technical in nature. If you do not mess with the settings, it should be fine from now on.”
C. “You had the DDR3-1600 set up wrong; you set it for 1.5v and single channel.”
D. “The PC’s memory, or RAM, needed to have the correct settings applied to be utilized correctly. It should work fine now.”

D. “The PC’s memory, or RAM, needed to have the correct settings applied to be utilized correctly. It should work fine now.”

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A user reports that when printing to the laser printer there is a constant blank spot on every page. Which of the following should the technician do NEXT to resolve the issue?

A. Replace the toner cartridges.
B. Use compressed air to clean out any debris.
C. Reset the printer to factory defaults.
D. Reinstall the printer drivers on the user’s workstation.

B. Use compressed air to clean out any debris.

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A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem?

A. Update drivers
B. Reseat the video card
C. Use OSD tools
D. Replace the monitor

C. Use OSD tools

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A technician wants to install a printer to use port LPT1, but the computer does not currently have such a port. Which of the following expansion cards should the technician install and configure to create an LPT1 port?

A. Serial
B. Video
C. Audio
D. Parallel

D. Parallel

Explanation:
http://whatis.techtarget.com/definition/LPT-line-print-terminal

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Which of the following is the MAXIMUM number of 10Mb audio files that a user can store on a CD- RW?

A. 50
B. 70
C. 100
D. 120

B. 70

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Which of the following hard drives has the BEST shock resistance?

A. IDE
B. NAS
C. SATA
D. SSD

D. SSD

Explanation:
http://www.overclock.net/t/435910/ssd-shock-resistance

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A user has a CAD / CAM workstation that is to be reconfigured into a Gaming PC. Which of the following would be the EASIEST and MOST effective upgrade? A. Add better Sound Card B. Install a TV Tuner C. Add additional L2 cache D. Install USB 3.0 Card

A. Add better Sound Card

Which of the following network devices would a client use to store data? A. Access point B. Bridge C. Firewall D. NAS

D. NAS Explanation: http://en.wikipedia.org/wiki/Network-attached_storage

Which of the following slots would MOST likely be used to install and configure a modern RAID card? A. PCIe B. AGP C. CNR D. ISA

A. PCIe

Which of the following would be a necessary step in performing preventive maintenance on a thermal printer? A. Replace the print head B. Apply the maintenance kit C. Clean the heating element D. Replace the toner

C. Clean the heating element

Which of the following channels, when used in close proximity to one another, provide the BEST protection against crosstalk? A. 1 and 11 B. 2 and 10 C. 6 and 1 D. 6 and 11

A. 1 and 11 Explanation: http://www.dci.ca/?Section=Products&SubSection=WiFi-FAQ

Which of the following connections are typically on the external PC chassis? (Select TWO). ``` A. AGP B. SAS C. IEEE1394 D. eSATA E. IDE ```

C. IEEE1394 D. eSATA Explanation: IEEE1394 commonly known as Firewire port and eSATA connections are typicaly located on the external PC chassis. Firewire port is a serial bus interface that works like a USB. eSATA connection are typically external hard disks.

A user is on a business trip with a company issued Windows 7 laptop and is unable to connect to corporate WLAN. To temporarily reconfigure the settings, which of the following must the technician must access? A. Start/Control Panel/Network and Sharing Center/Change Adapter Settings/Wireless Network Connection Properties B. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Profile Types C. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Create an ad hoc network D. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Manually create a network profile

A. Start/Control Panel/Network and Sharing Center/Change Adapter Settings/Wireless Network Connection Properties

ECC memory offers which advantage over non-ECC memory? A. Less energy consumption B. The capability of error correction C. More efficient core communication D. Broader BUS throughput

B. The capability of error correction Explanation: http://en.wikipedia.org/wiki/Error_detection_and_correction#Error-correcting_memory

A user wants to secure their home wireless network and allow only certain devices access to the network. Which of the following measures would be the MOST effective means of limiting access? A. Turn off DHCP B. Use MAC filtering C. Disable DMZ D. Turn off SSID broadcasting

B. Use MAC filtering Explanation: MAC filtering allows only certain devices to access the network. It has no specific policies or rules. The Mac addresses of devices that you want to allow can be configured in mac filtering and only those devices will access the network.

Which of the following wireless standards only uses TKIP encryption? A. WPA2 B. AES C. WPA D. WEP

C. WPA Explanation: http://en.wikipedia.org/wiki/Wi-Fi_Protected_Access

A user reports that some of the colors are bright in some areas and dull in others when printing to a laser printer. Which of the following should the technician do NEXT to resolve the issue? A. Replace the pickup rollers B. Print the cleaning page C. Print a test page D. Replace the fuser

B. Print the cleaning page

A manufacturer has instructed a technician to update the software that resides on the flash ROM chip of an integral system add-in component. Which of the following types of software needs to be updated? A. System BIOS B. Firmware C. OS Patch D. Driver

B. Firmware

A user has a parallel printer and wants to share it on the company network. Which of the following devices would the user need? A. A port replicator B. A splitter C. A wireless router D. A print server

D. A print server Explanation: http://www.dlink.com.au/products/?pid=322

Which of the following devices is necessary to provide power to a laptop LCD screen? A. PCMCIA card B. Backlight C. Inverter D. PCI-E card

C. Inverter Explanation: http://www.ehow.com/how-does_5011808_inverter-work-laptop.html

A user calls to report that a notice keeps appearing on their screen whenever they try to pull down video clips from a website. The notice says “This category is being blocked because it is streaming media. Please click continue to use your assigned quota time”. The technician is aware that a new web filtering application was recently implemented which assigns a 120 minute quota on streaming media and a message appears allowing the user to continue. Which of the following is the BEST response for the technician to give the user? A. “If you read the entire notice screen it clearly states that you should click continue. Did you read the entire notice?” B. “Since video takes a large amount of bandwidth, management has implemented a policy to limit what each user can download and watch.” C. “A new application was introduced to help improve and manage the network. The video should appear once you select continue on the message.” D. “Are these video clips work related? What specific website are you trying to download the videos from?”

C. “A new application was introduced to help improve and manage the network. The video should appear once you select continue on the message.” Explanation: You can say, “A new application was introduced to help improve and manage the network. The video should appear once you select continue on the message”.

A user has a new laptop with a quad-core processor, and wants to increase the memory of the unit. Which of the following memory types would be the BEST choice? A. DIMM B. RIMM C. SIMM D. SODIMM

D. SODIMM

Which of the following is a feature of PCMCIA cards? A. The drivers are always bundled with Windows B. They utilize PCI express architecture C. They contain error correcting memory D. They are hot swappable

D. They are hot swappable

A user wants pages 1-5 separated from 6-8 when they are retrieved from the printer. Which of the following settings would the user change in the print job to ensure the pages are separated? A. Duplex B. Collate C. Orientation D. Quality

B. Collate

A technician has been asked to install a printer on a Windows 7 machine. Through which of the following Control Panel utilities will the technician install the printer? A. Printers and Devices B. Printers C. Devices and Printers D. Printers and Faxes

C. Devices and Printers

Peter, a technician, is tasked to install a new client machine. He notices the machine is not getting any network connectivity. He tests the network cable between the PC and the network jack and confirms it is good. Peter goes to the network closet and finds several network cables not connected to the switch. Which of the following tools would Peter use to determine which cable goes back to the correct network jack? A. Loopback plug B. Toner probe C. WiFi analyzer D. Punchdown tool

B. Toner probe

Which of the following ports is the default for HTTP? A. 21 B. 25 C. 80 D. 110

C. 80

Which of the following settings, when enabled, is MOST likely to result in an IP address conflict on a local network? A. Custom DNS address B. QoS enabled C. UPnP enabled D. Static IP address

D. Static IP address Explanation: http://compnetworking.about.com/od/workingwithipaddresses/f/ip_conflict.htm

A technician is tasked with improving the speed at which a system boots and loads applications as well as improving data availability. Which of the following should the technician implement? A. Upgrade external storage to USB 3.0 B. Upgrade non RAID hard drives to SSD C. Configure software RAID 5 D. Install additional eSATA drives

C. Configure software RAID 5 Explanation: http://www.adaptec.com/nr/rdonlyres/14b2fd84-f7a0-4ac5-a07a-214123ea3dd6/0/4423_sw_hwraid_10.pdf

A call logging process would be used by a technician in order to: A. assign the appropriate status level for the problem. B. create records which enable user authentication. C. help maintain a balanced workload for the help desk technicians. D. identify common problems among many users.

D. identify common problems among many users.

A user is attempting to print a color document but it will not print in color. Which of the following should the technician do FIRST to fix the problem? A. Reset printer IP address. B. Change color toner cartridge. C. Check grayscale setting. D. Reinstall printer driver.

C. Check grayscale setting.

A user is unable to show an Android smartphone display on a TV. Which of the following settings should the technician check to resolve this issue? A. Multi-window B. Air view C. Air browse D. Screen mirroring

D. Screen mirroring

A technician needs to install a new printer to a computer in a SOHO environment. The technician wants the printer connection to have the FASTEST speed. Which of the following types of connectors should the new printer have? A. Parallel B. FireWire 400 C. USB 2.0 D. DB-9

C. USB 2.0

A user has 6,250 Megabytes worth of pictures they would like to back up. At the very MINIMUM, which of the following could backup these pictures to a single medium? A. DL DVD Burner B. LTO Drive C. CD Burner D. Blu-Ray Burner

A. DL DVD Burner

A technician just finished installing a new printer on an end user’s computer. Which of the following will enable the technician to see the test page option for the printer? A. Right-click on the printer and select Properties B. Double click on the printer icon C. Right-click on the printer and select Set as Default D. Right-click on the printer and select Open

A. Right-click on the printer and select Properties

Android smartphones are typically different from other smartphone devices in that: A. Android devices use apps that are more secure than other devices. B. Android devices use open source operating systems. C. Android devices can only operate with a proprietary operating system. D. Android devices can receive apps from different sources.

B. Android devices use open source operating systems.

A user, Peter, is watching a training education video and notices dark pin-sized dots in the same location on his laptop LCD screen. Which of the following is the cause of this issue? A. Distorted image B. Dead pixels C. Pixelation D. Incorrect color palette

B. Dead pixels

A technician is responsible for setting up laptops in a room for a small conference. The laptops need to communicate with each other as well as a workstation in the room. The workstation has a wireless expansion card. A switch is not available for the laptops and they cannot access the corporate network. Which of the following does the technician need to implement? A. Adhoc network B. Bluetooth network C. Serial network D. USB network

A. Adhoc network

A technician is connecting an old dot matrix printer to a computer. The printer’s cable has a non- rectangular connector that connects to a pink port in the back of the computer. This type of connection is MOST likely which of the following? A. USB B. Ethernet C. Parallel D. Bluetooth

C. Parallel

In a laser printer, which of the following components uses heat to apply the toner onto the page? A. Fuser assembly B. Pickup roller C. Transfer roller D. Imaging drum

A. Fuser assembly Explanation: http://www.suppliesguys.com/info/what-is-a-fuser-unit.htm

A printer is having constant paper jams at both input trays. The printer was operating normally this morning. Which of the following is the FIRST thing that should be performed to troubleshoot the problem? A. Clean all of the printer rollers with alcohol. B. Replace the rollers in the printer. C. Replace the paper with new stock. D. Remove and clean the print heads.

C. Replace the paper with new stock.

Which type of connector is required for a coaxial network cable? A. RJ-11 B. Token ring C. BNC D. RJ-45

C. BNC

A user’s laptop screen is extremely dim. A technician attempts to alter the brightness using function keys and the BIOS, but the screen never changes in brightness. Which of the following is MOST likely the cause? A. Battery failure B. Bulb failure C. Display driver is corrupted D. Backlight failure

D. Backlight failure Explanation: http://www.laptoprepair101.com/laptop/2007/09/05/troubleshooting-laptop-with-backlight-failure/

Which of the following is used to detect and correct a single bit error in a memory DIMM? A. RIMM B. ECC C. Parity D. 8b10b encode/decode

B. ECC Explanation: http://en.wikipedia.org/wiki/ECC_memory

A customer wants to transfer data from the DVR to a DVD. Which of the following should be used on a workstation in order to extract the data for archiving? A. Optical drive B. Capture card C. Thunderbolt D. External storage

B. Capture card

A new user in a corporate HR department must print to a network printer. This printer is only used by the HR department for confidential documents. Which of the following is the FASTEST way to allow the user access to the printer? A. Add the group Print Users to the HR group. B. Add the new user to the Everyone group and give the group Print rights to the printer. C. Add the group Everyone group to the HR group. D. Add the new user to the HR group.

D. Add the new user to the HR group.

Which of the following is a standard AMD processor socket type? A. LGA B. 1366 C. F D. 1155

C. F

After responding immediately to a dispatch, a technician arrives to resolve the customer’s issue. The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take? A. Inform the manager of the customer’s behavior and then focus on completing the task in an expedited manner. B. Empathize with the customer’s urgency and inform them that the current service level agreement allows for an eight hour response time. C. Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager. D. Contact dispatch immediately and request to speak to a manager to determine the breakdown in the response time.

C. Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager. Explanation: Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager.

A standard Internet mail account receives incoming messages on which of the following ports? A. 80 B. 110 C. 143 D. 443

B. 110 Explanation: http://www.speedguide.net/port.php?port=110

Which of the following types of memory is used with laptops? A. RAMBUS B. SODIMM C. ECC D. SDRAM

B. SODIMM Explanation: http://www.webopedia.com/TERM/S/SO_DIMM.html

An upset customer, Emily, calls in to a repair center to report that her new computer is not working. Emily berates the technician and insists someone repair her computer as soon as possible. The technician should do which of the following? (Select TWO). A. Maintain a positive attitude B. Recommend Emily use another repair center C. Place Emily on hold to allow her to calm down D. Follow up with Emily at a later date to verify satisfaction E. Offer different repair options if possible F. Listen and do not interrupt the customer

A. Maintain a positive attitude | E. Offer different repair options if possible

Which of the following is an example of an APIPA address? A. 4.2.2.2 B. 10.23.145.90 C. 169.254.44.157 D. 192.168.32.59

C. 169.254.44.157 Explanation: http://www.petri.co.il/whats_apipa.htm

Which of the following devices transmits data to all ports regardless of final destination? A. Firewall B. Router C. Switch D. Hub

D. Hub Explanation: http://computernetworkingnotes.com/comptia-n-plus-study-guide/network-devices-hub-switch- router.html (see Hub)

A technician completing a server room build out encounters a bundle of un-terminated network cables that are not labeled. Which of the following tools would be the BEST to determine which devices the cables are run to? A. Toner probe B. Multimeter C. Cable tester D. Loopback plug

A. Toner probe Explanation: https://answers.yahoo.com/question/index?qid=20120316112333AAKnmIy

Which of the following devices does a technician need to calibrate as part of an installation? A. Mouse B. Touch screen C. Keyboard D. Video card

B. Touch screen

Which of the following protocols would be MOST important in preserving digital evidence of criminal activity during an investigation? A. Change control management B. Chain of custody C. Channel escalation D. MSDS documents

B. Chain of custody Explanation: http://en.wikipedia.org/wiki/Chain_of_custody

Which of the following resolution modes, by design, provides the BEST possible visual quality on a flat screen LCD monitor? A. SVGA B. Digital C. XGA D. Native

D. Native Explanation: http://reviews.cnet.com/4520-6029_7-6278129-1.html

Which of the following typically cannot be upgraded in a laptop? A. Video card B. Hard drive C. RAM D. Wireless card

A. Video card Explanation: http://lockergnome.net/questions/130140/why-can-t-you-upgrade-laptop-hardware

When a technician suspects prohibited activity on an organization’s network or computers, which of the following is the FIRST step they should take? A. Confirm an actual infraction has taken place B. Confront the suspected person with incident details C. Notify others so that peers will stop the activity D. Erase the contents of the user’s computer and disable their account

A. Confirm an actual infraction has taken place

After making repairs to a user’s system, which of the following actions should a technician take? A. Close the case and wait for the customer to call again in the future B. Leave the case open in the event a similar issue arises C. Contact the customer a few days later to determine the state of repairs D. Wait to update service records until the repair is confirmed

C. Contact the customer a few days later to determine the state of repairs Explanation: Call the customer after a week or so and get the update on the repairs. Ask the customer about the state of repairs and how is the system performing. Get insight into any problems consumer is facing.

Which of the following devices would need to be installed on a computer to allow the user to make video conference calls? A. Webcam B. Digitizer C. LCD display D. Microphone

A. Webcam

A user wants to convert their current computer into an audio/video editing workstation by upgrading components. They want to start by upgrading the hard drive. Which of the following hard drives should be chosen to maximize read/write speed? A. Zip drive B. 15,000 rpm SATA C. 7,200 rpm IDE D. USB flash

B. 15,000 rpm SATA

A technician replaces a computer’s NIC with a wireless card. The user wants to save the NIC. Which of the following should the technician use to preserve the NIC? A. ESD mat B. ESD wrist strap C. Sealable plastic bag D. Anti-static bag

D. Anti-static bag

A technician is tasked with finding and labeling where a network connection terminates in a patch panel. Which of the following tools would be BEST for the technician to use? A. Ethernet cable tester B. Tone generator and probe C. RJ-45 loopback plug D. Patch panel punchdown tool

B. Tone generator and probe

A gaming PC has been built from components. The system is getting power but there is no video on the display. Which of the following is the MOST likely cause of the issue? A. The display is defective and needs to be replaced. B. The SATA controller is disabled in the BIOS. C. The PCIe 6-pin power cable is not connected to the high-end video card. D. The CPU is not powerful enough to provide adequate speed to the system.

C. The PCIe 6-pin power cable is not connected to the high-end video card.

After installing a new wireless router in a home office, a user’s remote clients have lost the ability to access the FTP server on the user’s home office LAN. Which of the following features in the router MUST be configured before the clients can regain secure access? A. QoS B. Port triggering C. Port forwarding D. MAC filtering

C. Port forwarding

Which of the following refers to a process of modifying an IP address to allow the device to become hidden and only accessible on a private network? A. WPS B. MAC filtering C. DHCP D. NAT

D. NAT Explanation: http://www.ciscopress.com/articles/article.asp?p=25273

Peter, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows 8.1 in order to use the Metro tiles. Which of the following is the FIRST step the technician should perform? A. Remove the laptop bezel B. Document and label each cable and screw location C. Organize the replacement parts D. Refer to the manufacturer’s documentation

D. Refer to the manufacturer’s documentation

During which of the following phases of the imaging process is the latent image exposed to toner? A. Charging B. Developing C. Exposing D. Transferring

B. Developing

Which of the following IP addresses can be pinged from the Internet? A. 10.0.0.1 B. 68.14.24.3 C. 172.16.2.1 D. 192.168.1.1

B. 68.14.24.3 ``` Explanation: Any IP address that doesn’t start with 192.168 and 10.0.0 can be pinged from internet. These IP addresses are reserved for private network. 172.16.2.1 is not a valid IP address at all because it mixed class C and Class A addresses. 68.14.24.3 is a valid Class A IP address. ```

Which of the following should a technician do NEXT after reporting an incident? A. Delete the content B. Confiscate the PC C. Go back to work D. Document the incident

D. Document the incident Explanation: When the incident is reported, the best thing to do afterward is to document the details of the incident especially in the hardware case. The documenting of the incident will help determine the cause of the problem and the circumstances in which the problem occurred.

Which of the following socket types is for an Intel CPU? A. F B. 940 C. AM3 D. 1156

D. 1156 Explanation: http://en.wikipedia.org/wiki/LGA_1156

A user has a PoE device that does not power on. The technician believes that the switch may not be outputting the appropriate amount of power to the device. Which of the following could be used to test this hypothesis? A. Multimeter B. Toner probe C. Lineman’s handset D. Loopback plug

A. Multimeter

A technician is tasked with installing a printer for use in a department with ten users in a wireless- only environment while directly connected to the network. Which of the following network modes should the technician utilize in the printer setup? A. Ad hoc B. Bluetooth C. Ethernet D. Infrastructure

D. Infrastructure

Emily, a technician, is inspecting a PC with an Intel Core 2 Quad processor and finds that the Task Manager is reporting the system as having 8 cores. She is convinced this system only has four cores. Which of the following technologies is causing the discrepancy? A. Hyperthreading B. Intel SSE3 C. L2 Cache D. S.M.A.R.T.

A. Hyperthreading

When purchasing a new copy of Windows, which of the following CPU characteristics needs to be taken into account? A. Cache size B. Core count C. Clock speed D. Architecture

D. Architecture

Which of the following devices transmits data to all ports regardless of final destination? A. Firewall B. Router C. Switch D. Hub

D. Hub Explanation: http://www.practicallynetworked.com/networking/howhub.htm

Modern desktop computer systems require the following to properly dissipate heat (Select TWO): ``` A. Temperature Control Panel B. Thermal Compound C. Liquid Cooling Systems D. Processor Heat Sink E. Case Fan ```

B. Thermal Compound | D. Processor Heat Sink

Which of the following are the MOST important factors to address when a technician is choosing the components for a CAD workstation? (Select THREE). ``` A. Large drive space allocation B. Powerful processor C. Multiple network cards D. Multiple large HD monitors E. Powerful video card F. Maximum RAM ```

B. Powerful processor E. Powerful video card F. Maximum RAM Explanation: http://www.webopedia.com/TERM/C/CAD.html

A client wants to store video and music in one central location and stream it to multiple devices. Which of the following would BEST fill this need? A. Home theater B. Virtualization workstation C. Home server D. Gaming

C. Home server Explanation: http://homeservershow.com/movie-streaming-101-the-basics.html

A CAD/CAM user requires faster onscreen refresh rates. Which of the following slots allows for faster graphic performance? A. AGP B. AGP x8 C. PCIe D. PCI

C. PCIe Explanation: PCIe has faster refresh rates. It’s up to 5.8 MP grayscale at full refresh rate.

Which of the following display connections has 15-pins? A. RGB B. VGA C. DVI D. HDMI

B. VGA Explanation: http://pinouts.ru/Video/VGA15_pinout.shtml