Exam 220-901 Practice – Set G Flashcards by Jameal Jordon

Which of the following connector types is MOST likely to be used with fiber connections?

A. RJ-45
B. SC
C. USB
D. RG-9

B. SC

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Which of the following connectors is commonly used on a shielded twisted pair cable?

A. BNC
B. RJ-45
C. F
D. HDMI

B. RJ-45

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Which of the following describes the use of the DNS protocol as it relates to a TCP/IP network?

A. Provides remote connectivity to resources on the network
B. Provides separate control and data connections between network resources
C. Provides mapping of user friendly names to network resources
D. Provides automated addressing to resources on the network

C. Provides mapping of user friendly names to network resources

Explanation:
http://www.howstuffworks.com/dns.htm

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Peter’s company just moved into a new building, and the company’s management is very concerned about proper equipment grounding. Which of the following risks are they attempting to mitigate by grounding equipment?

A. Security breaches
B. Electrical shock
C. Chemical burns
D. Equipment theft

B. Electrical shock

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Which of the following connectors are typically used to terminate an RG-6 cable? (Select TWO).

A. RJ-45
B. BNC
C. ST
D. DIN-9
E. F

B. BNC

E. F

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A user with a USB printer would like to print from more than one computer. Which of the following features should be used?

A. File and printer sharing
B. Internet connection sharing
C. Enable printer duplexing
D. USB hub

A. File and printer sharing

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A user is trying to setup a small office home office (SOHO) wireless network and does not want any neighbors to be able to discover the network. Which of the following parameters would MOST likely be configured?

A. Configure a proxy server address
B. Enable WEP encryption
C. Disable SSID broadcast
D. Configure DMZ settings

C. Disable SSID broadcast

Explanation:
http://compnetworking.about.com/cs/wirelessproducts/qt/disablessidcast.htm

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Which of the following would be the MOST important factor to consider when building a virtualization workstation?

A. High-end graphics card with onboard memory
B. A compact form factor
C. Dual monitor support
D. Maximum RAM and CPU cores

D. Maximum RAM and CPU cores

Explanation:
Virtualization requires a lot of memory and processing power. If you install 2 or 3 operating systems, you will be needing memory and processors to keep them running in optimal condition. Therefore, you need maximum RAM and CPU cores to make sure you have enough resources for your virtualization platform

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A user is watching streaming video on a home network, but experiences buffering and delays when there are too many people on the network. Which of the following is MOST likely to resolve the issue?

A. Disable SSID broadcast
B. Setup UPnP
C. Enable QoS
D. Configure DMZ

C. Enable QoS

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Which of the following cable types delivers a signal over a single pin connector?

A. Ethernet
B. Coaxial
C. S-video
D. DVI

B. Coaxial

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Which of the following network topologies is MOST likely to affect other devices on the network if there is a problem with one of the devices?

A. Mesh
B. Bus
C. Ring
D. Star

C. Ring

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A printer is not pulling paper out of the paper tray. Which of the following is the MOST possible cause of the problem?

A. Pickup rollers
B. Print head
C. Drum
D. Fuser

A. Pickup rollers

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A technician has been dispatched to install a maintenance kit in a laser printer. Which of the following components should the technician avoid touching when performing the installation?

A. Fuser housing
B. Transfer roller
C. Pickup roller
D. Toner cartridge

B. Transfer roller

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Emily, a customer, calls and states she wants to buy a new desktop but she needs it to be as small as possible. Which of the following form factors should be recommended?

A. Micro-ATX
B. BTX
C. ATX
D. ITX

D. ITX

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Which of the following versions of Windows 7 would a technician MOST likely install for a small business?

A. Windows 7 Professional 64-bit
B. Windows 7 Professional
C. Windows 7 Media Center
D. Windows 7 Home

B. Windows 7 Professional

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When replacing a print head in an impact printer, special care MUST be given to adjustinG.

A. the ribbon drive assembly
B. the form thickness
C. the platen gap
D. the form length

C. the platen gap

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A technician receives a request to investigate illegal copyrighted content that may exist on a company laptop. Which of the following is the FIRST step in dealing with the request?

A. Preserve the data
B. Identify content
C. Document changes
D. Report to the user’s supervisor

B. Identify content

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Which of the following cable connection types is an example of a mini DIN?

A. BNC
B. PS/2
C. RCA
D. DB9

B. PS/2

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Which of the following laptop features can normally be modified using function keys?

A. Enabling/disabling infrared
B. Enabling/disabling an external display
C. Enabling/disabling print spooling
D. Enabling/disabling drive encryption

B. Enabling/disabling an external display

Explanation:
http://www.computerhope.com/issues/ch000801.htm

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A technician needs to replace a computer’s hard drive. Which of the following should the technician do FIRST?

A. Remove network connections
B. Remove the RAM
C. Self ground on the computer case
D. Disconnect power to PC

D. Disconnect power to PC

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Which of the following should a technician configure on a small office home office (SOHO) wireless router so IP addresses are automatically assigned to devices on the wireless network?

A. MAC filtering
B. DHCP
C. NAT
D. DNS

B. DHCP

Explanation:
http://www.thegeekstuff.com/2013/03/dhcp-basics/

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The network printer is locking up and printing garbled text. When the user cancels the job from their local print queue, nothing happens. Which of the following is the MOST likely cause?

A. The printer needs to be power cycled to clear the job.
B. The print server’s queue needs to be checked.
C. The printer needs to be set to factory defaults.
D. The user’s workstation needs to be rebooted.

B. The print server’s queue needs to be checked.

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Which of the following is the correct configuration for a RAID 5 array?

A. A two disk set with one data strip
B. A three disk set with two data strips and a parity strip
C. A two disk set with two data strips
D. A four disk set with two sets of data strips

B. A three disk set with two data strips and a parity strip

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Which of the following is the MAXIMUM data transfer rate of Bluetooth v3.0?

A. 1Mbps
B. 3Mbps
C. 24Mbps
D. 54Mbps

C. 24Mbps

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A technician is helping set up a new networking closet and notices that the humidity level is low in the room. Which of the following should be installed FIRST before rack mounting equipment? A. A dehumidifier B. A fire suppression system C. ESD strap D. Grounding bars

D. Grounding bars Explanation: http://www.ecpowersystems.com/resources/electrical-power-systems/electrical-ground-bars-and- inefficient-data-centers/

A smartphone user experiences difficulty removing the back cover of the device. Once finally removed, the battery appears to have swollen. The battery is still functional, but requires more frequent charging than it used to. Which of the following should the user do NEXT? A. Remove the battery and let it cool for 24 hours B. Fully discharge and then fully recharge the battery C. Short the battery terminals with a paper clip D. Replace the battery with a new one

D. Replace the battery with a new one

Which of the following USB connector types can be commonly found on non-iOS mobile devices? (Select TWO). ``` A. Micro-SD B. A C. B D. mini E. micro ```

D. mini | E. micro

A user has forgotten their BIOS password on their computer. Which of the following would a technician use to allow the user access to their PC? A. Remove the BIOS chip on the PC B. Re-flash the BIOS C. Run password cracking software on the user’s PC D. Set the password clear jumper on the motherboard

D. Set the password clear jumper on the motherboard

A technician is repairing a printer in the payroll department that includes employees’ sensitive information. Which of the following should the technician do with the printed sensitive information documents that were used for testing? A. Keep printed items for future reference. B. Shred the printed documents. C. Leave the documents on the printer. D. Recycle all printed documents.

B. Shred the printed documents. Explanation: Sensitive information should be shredded to avoid any security breach. A shredder can easily shred books of documents in seconds. The ethical way is to shred the printed sensitive information documents immediately.

Network cards have a unique hex number assigned to every unit. This number is known as which of the following? A. IP address B. LUN C. Network ID D. MAC address

D. MAC address

A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and attempts to install a custom OS build deployed from the network. The hard drive is visible in the system’s BIOS. However, once in the preinstallation environment, the drive is not recognized in the imaging process and the process fails. Which of the following is MOST likely the cause of failure? A. The boot CD has failed and needs to be replaced. B. The hard drive needs to have its configuration manually defined in the BIOS. C. The PC’s power supply is not providing enough power to the new hard drive. D. The hard drive has not been partitioned correctly.

D. The hard drive has not been partitioned correctly.

Which of the following modules of DDR SDRAM is designed to operate at 200 MHz using DDR- 400 chips? A. PC-1600 B. PC-2100 C. PC-2700 D. PC-3200

A computer technician is installing a new wireless router for a small office. The office already has an internal device that assigns addresses to users. Which of the following functions needs to be disabled on the router to prevent conflicts? A. DMZ capability B. MAC filtering capability C. Network Address Translation D. DHCP server functionality

D. DHCP server functionality Explanation: DHCP automatically assigns IP address, subnet mask and default gateway to provide access to workstations. Disable DHCP server before installing a wireless router so that you can configure it without DHCP assigning IP addresses to other computers.

A user has powered off their computer after a suspected attack and breach. A technician has been assigned to pick up the PC and deliver it to the corporate office. Which of the following should the technician do after receiving the PC? A. Record what the user experienced, the times they experienced it and the effects of the breach B. Image the drive and create a drive hash to prove the contents were not changed in transit C. Document the customer and technician’s names, what was received, and the time D. Remove the hard drives as they will be installed into a PC on a “Safe LAN” in the corporate office

C. Document the customer and technician’s names, what was received, and the time

Which of the following Internet connection types is a digital form that runs over standard telephone wiring? A. Fiber B. Dial-up C. Cable D. DSL

D. DSL

Which of the following cable types should be used for analog telephony in a fire safety zone where EMI is known to be high? (Select TWO). ``` A. Plenum Single-mode Fiber B. Plenum Multimode Fiber C. Plenum CAT5e D. PVC CAT6 E. PVC Multimode Fiber F. Plenum STP CAT3 ```

C. Plenum CAT5e | F. Plenum STP CAT3

In reference to express card types (e.g. Express Card 34 and Express Card 54), which of the following BEST describes what the numbers indicate? A. Size of the memory allocation B. Size of the expansion slot C. The IEEE specification that it originated from D. Number of available communication channels

B. Size of the expansion slot Explanation: http://www.enthusiastpc.net/articles/00003/

A memory type typically used in high end workstations and not generally found in consumer grade PCs is: A. DDR3. B. ECC. C. PC2-6400. D. DDR2-667.

B. ECC.

A technician has been asked to identify the unknown network addresses from a series of printers attached to the network via external hardware printer servers. Which of the following will provide the technician with the necessary information? A. Performing a device self test print page from each printer B. Performing a device print page from each print server C. Performing a device factory reset on each print server D. Performing a PING of each device address without the FQDN

B. Performing a device print page from each print server

Which of the following uses pair authentication to provide a wireless connection between two devices? A. 802.11n B. Bluetooth C. Infrared D. Cellular

B. Bluetooth

Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses 2.4GHz frequency? A. A B. B C. G D. N

C. G

A threaded coaxial connector used to connect to a TV tuner is MOST often referred to as which of the following? A. F-connector B. RJ-11 connector C. IEEE 1394 connector D. RJ-45 connector

A. F-connector Explanation: http://www.ramelectronics.net/howto-av.aspx

Which of the following bus speeds is supported by PC2-5300 and PC2-4200? A. 333Mhz B. 533Mhz C. 666Mhz D. 800Mhz

B. 533Mhz

A technician installing hard drives into a computer needs to set jumpers on the drives to master and slave. Which of the following types of drives is the technician installing? A. USB B. SATA C. EIDE D. SCSI

C. EIDE

A server has been configured behind a firewall and a website has been deployed, but customers are unable to access the website. Which of the following should the technician do to ensure the customers can access the site? A. Place server in DMZ. B. Change DHCP settings. C. Enable port forwarding. D. Adjust QoS settings.

C. Enable port forwarding.

The Chief Executive Officer (CEO) of a company has requested outside access to a server within the company network so that sensitive documents can be worked on from home. Which of the following is the MOST appropriate tool to give the CEO the requested access? A. VNC B. Port forwarding C. Port triggering D. VPN

D. VPN

Which of the following printers includes an imaging drum and fuser assembly? A. Laser B. Impact C. Inkjet D. Thermal

A. Laser Explanation: http://theory.caltech.edu/~politzer/supplements/laser-printer.pdf

A company has experienced recent heat wave conditions that have caused blackouts. The company is concerned about possible data corruption. Which of the following would help mitigate their concerns? A. Battery backup B. Proper ventilation C. Humidity control D. Surge suppressor

A. Battery backup

Which of the following features makes logical processor cores appear as physical cores to the operating system? A. XD-bit B. Hyperthreading C. MMU virtualization D. 64-bit architecture

B. Hyperthreading Explanation: http://www.makeuseof.com/tag/hyperthreading-technology-explained/

Which of the following peripherals needs to be configured after installation to work correctly? A. Speakers B. KVM C. Digital camera D. Touch screen

D. Touch screen Explanation: http://www.microsoft.com/dynamics/rms/using/zsheet_touchscreen.htm

A user reports that a laptop is turning on but the battery is not charging and the laptop power icon indicates it is not plugged in. The user inspects the power adapter; the green light is on and plugged into the laptop. Which of the following is the MOST likely cause of the issue? A. DC jack B. CMOS battery C. LCD inverter D. Faulty battery

A. DC jack

Modern ATX v2.3 power supplies employ motherboard power connectors with how many pins? A. 16 B. 20 C. 24 D. 28

C. 24

Which of the following should a technician check FIRST before upgrading the RAM in a laptop? A. The speed of the FSB B. The motherboard specifications C. The BIOS manufacturer D. The operating system version

B. The motherboard specifications Explanation: http://www.dummies.com/how-to/content/how-to-install-ram-in-your-laptop.html

A technician is setting up a printer in a training room. The trainer needs to be able to print multiple copies of the training documentation for the classes. Which of the following should the technician configure on the printer to facilitate this? A. Scanning B. Collating C. Faxing D. Duplexing

B. Collating

A technician has upgraded the BIOS of a system that is running with multiple hard drives. Afterward, the system will not boot and displays an error message “Operating system not found”. Which of the following is the FIRST thing the technician should inspect? A. The hard drive type settings in the BIOS B. The power supply connections to the hard drives C. The boot sequence settings in the BIOS D. The motherboard SATA connectors

C. The boot sequence settings in the BIOS

On a Windows 7 machine, which of the following settings should be configured to allow dragging of files without holding the mouse button? A. ScrollLock B. StickyKeys C. MouseKeys D. ClickLock

D. ClickLock

Which of the following protocols is used by a server to assign IP addresses? A. DNS B. SMTP C. LDAP D. DHCP

D. DHCP

An administrator wants to prevent people outside of the building from accessing a new wireless router. Which of the following is the LEAST labor intensive method to use while setting up new workstations? A. Turn SSID broadcast off B. Use wireless encryption C. Institute MAC filtering D. Setup static IP addresses

A. Turn SSID broadcast off Explanation: http://www.speedguide.net/faq_in_q.php?qid=81

A technician is advised that a laptop battery is no longer charging. Which of the following is the BEST way to begin diagnostic testing for a battery? A. Unplug the power supply from the laptop. B. Reboot into the BIOS. C. Test the battery with a multimeter. D. Remove the battery and run on AC power.

B. Reboot into the BIOS.

In older laptop screens, the backlight is powered by which of the following? A. A CCFL lamp B. A gas C. LEDs D. OLED

A. A CCFL lamp Explanation: http://en.wikipedia.org/wiki/Cold_cathode

Which of the following types of RAM can be used in a dual channel configuration? A. SDRAM B. RAMBUS C. DDR D. DIMM

C. DDR Explanation: http://en.wikipedia.org/wiki/Multi-channel_memory_architecture#Dual- channel_architecture

A technician is building a custom gaming computer. Which of the following is the FASTEST memory the technician can use? A. DDR2 CAS7 B. DDR3 CAS9 C. DDR3 CAS10 D. DDR3 CAS11

B. DDR3 CAS9

An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive. Which of the following BEST explains why the drive light is continuously active? A. The system has a fragmented hard drive. B. The drive interface needs to be changed. C. The user has too many documents on the hard drive. D. The system page file has an issue.

A. The system has a fragmented hard drive.

Which of the following can provide several networking transmission methodologies to be utilized in a single device? A. Switch B. Bridge C. Hub D. Router

D. Router Explanation: http://www.howstuffworks.com/router.htm

A technician is tasked with replacing all the APs in an office building for greater speeds. The current location of APs allowed for total coverage of WiFi throughout the office. Which of the following 802.11 standards should be used? ``` A. a B. ac C. b D. g E. n ```

B. ac

A user has replaced the media in a direct thermal printer with a new type of label. The user reports that when the labels are fed through the printer, nothing is printed on the label. Which of the following is the MOST likely issue? A. Print jobs are formatted incorrectly for the new media B. The heating element needs to be cleaned or replaced C. The user did not reset the printer after installing the media D. An incorrect media type is being used in the printer

D. An incorrect media type is being used in the printer Explanation: Check the media type and confirm whether it is the correct one used for this printer.

Which of the following devices can technically be replaced via hot swap on a Windows 7 laptop? A. Optical drive B. Mini PCIe wireless card C. Memory chip D. Keyboard

A. Optical drive

After a technician installs a video card, which of the following should the technician configure NEXT? A. Resolution B. Colors C. Dots per inch D. Refresh rate

A. Resolution Explanation: Video card is related to the resolution and color. To make sure the card is installed correctly and working properly, you need to check the resolution. If the desired resolution is not achieved, you can change the video card for a better one you can adjust the video card in the slot.

A technician has been asked by Peter, an end user, to select a new monitor for his desk. Due to desk size, Peter needs the thinnest monitor possible. Which of the following monitor types would BEST suit his needs? ``` A. Plasma B. CRT C. DLP D. OLED E. LCD ```

D. OLED

A user reports that all printouts to a locally attached printer show only garbled characters. Which of the following tools should a technician use to troubleshoot the issue? A. Programs and Features B. Performance Monitor C. System Configuration D. Device Manager

D. Device Manager

A user notices the printer that is used for printing global shipper’s labels is missing columns in the printed labels. The special label stock is new and appears to be fine. Which of the following should the technician perform FIRST when troubleshooting this problem? A. Remove any stuck labels from the paper path B. Clean the pickup rollers and check them for wear C. Clean the print head with approved materials D. Replace and realign the print head

C. Clean the print head with approved materials

Which of the following connector types is found on coaxial cables? A. F B. ST C. RJ-11 D. RJ-45

A technician installs a secondary hard drive on a PC. The new drive does not show up in the operating system or the BIOS; only the primary is listed. The technician verified that the drive has been connected properly. Which of the following should the technician do to make the drive available to the system? A. Remove the CMOS battery to clear the BIOS settings B. Move the cable on the motherboard to a different port C. Move the jumper on the secondary drive off of master D. Enable the S.M.A.R.T. setting in the BIOS

C. Move the jumper on the secondary drive off of master

Which of the following media types is BEST for backups of very large storage systems? A. Blu-Ray B. CD-ROM C. DVD D. Tape

D. Tape Explanation: http://en.wikipedia.org/wiki/Magnetic_tape_data_storage

Which of the following connection types would MOST commonly be found on a laptop to display out to an external monitor? (Select TWO). ``` A. PS/2 B. Serial C. VGA D. RCA E. HDMI ```

C. VGA E. HDMI Explanation: http://www.lenovo.com/us/en/faqs/Connect-Laptop-to-TV/

Which of the following printer types requires calibration to ensure the nozzle is adjusted to print properly? A. Impact B. Inkjet C. Laser D. Thermal

B. Inkjet Explanation: http://computer.howstuffworks.com/inkjet-printer.htm

Which of the following for which of the following cable style connector? A. DVI B. VGA C. RGB D. Composite video

D. Composite video Explanation: http://www.crutchfield.com/S-zwZUk3RXHNR/learn/learningcenter/home/connections_glossary.html

A technician is building a workstation that is to be used as an HTPC and will sit next to the audio receiver. Which of the following form factors would the technician MOST likely use because of its size? A. ATX B. Mini-ITX C. AT D. Micro-ATX

B. Mini-ITX

A printer using multipart paper is not printing properly on every page. Parts of some letters are missing, making it hard to read. Which of the following should a technician do to correct the problem? A. Replace the print head B. Rewind the printer ribbon and test C. Replace the ribbon, paper, and print head D. Replace the ribbon

A. Replace the print head

Which of the following types of software protection will help mitigate any threats coming from worms or Trojans? A. Spam blocker B. Anti-Virus C. Anti Spyware D. Anti adware

B. Anti-Virus

Recently a company updated their network infrastructure. A user reports that a laptop is experiencing slower network speeds since the update. Which of the following would the technician replace, rather than purchase a new device? A. Wireless NIC B. CPU C. RAM D. Hard drive

A. Wireless NIC

A technician has had several support requests for one PC. The technician has reseated the PCI cards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC’s issue? A. Faulty RAM B. 240 volt Kitchen outlets C. Power Brownouts D. Excessive Heat

D. Excessive Heat

A technician is troubleshooting an IDE hard drive that is emitting a humming sound. They suspect a faulty connector. Which of the following voltages should be supplied through the power connector to an IDE hard drive? (Select TWO). ``` A. 3V B. 5V C. 5.5V D. 9V E. 12V F. 20V ```

B. 5V | E. 12V

A technician has been asked to procure a video adapter solution for use in commercial graphics design and CAD/CAM system. The solution should utilize specialized drivers to provide additional system stability. Which of the following solutions would BEST meet the user’s needs? A. Dual cards in a CrossFire configuration B. TV Tuner card with HDMI output options C. CUDA enabled line of graphics cards D. Dual cards in an SLI configuration

C. CUDA enabled line of graphics cards

A customer has asked for the ability to operate dual digital monitors. Which of the following is the BEST solution for accomplishing this? A. Split the onboard video port. B. Update the video drivers to allow for multiple monitors. C. Add an adaptor to the onboard VGA port. D. Install a video card with multiple DVI ports.

D. Install a video card with multiple DVI ports. Explanation: Dual digital monitors can be easily setup by using a video card with multiple DVI ports. You can set up as many monitors as the DVI ports on the video card allow you to do so.

Which of the following is the correct pin out for T568B? A. Orange/white, orange, green/white, blue, blue/white, green, brown/white, brown B. Blue, blue/white, orange/white, orange, brown/white, brown, green/white, green C. Green/white, green, orange/white, blue, blue/white, orange, brown/white, brown D. Orange/white, orange, brown/white, brown, green/white, green, blue, blue/white

A. Orange/white, orange, green/white, blue, blue/white, green, brown/white, brown

Peter wants to purchase a computer for use in his family’s home theater and asks for advice. Which of the following should be the FIRST priority in Peter’s new computer? A. Maximum RAM and CPU cores B. High-end cooling and very powerful fans C. High wattage power supply and large case D. Surround sound audio and HDMI output

D. Surround sound audio and HDMI output

Which of the following socket types would be found on an Intel Desktop? A. 754 B. 775 C. 940 D. FM1

B. 775

Which of the following would MOST likely be found on a docking station versus a port replicator? A. USB Hub B. VGA Port C. PS/2 Slot D. DVD-ROM

D. DVD-ROM Explanation: Docking stations have DVD ROM whereas Port replicator has only ports.

Which of the following uses the RC4 cipher? (Select TWO). ``` A. WPA-personal TKIP B. WEP C. WPA2-enterprise CCMP D. WPA2-personal CCMP E. AES ```

A. WPA-personal TKIP B. WEP Explanation: http://en.wikipedia.org/wiki/Temporal_Key_Integrity_Protocol

A customer struggles with the small print of most smartphones. The customer still likes the idea of using a smartphone for phone calls and work. Which of the following devices should the technician recommend to the customer? A. A tablet B. An e-Reader C. A phablet D. A smart watch

C. A phablet

ECC memory is primarily used in which of the following computers? A. Tablet B. Desktop C. Server D. Laptop

C. Server Explanation: http://searchwindowsserver.techtarget.com/tip/ECC-memory-A-must-for-servers-not- for-desktop-PCs

Which of the following encryption methods offers the highest level of security? A. WEP B. WPA-AES C. WPA-PSK D. WPA2

D. WPA2

A technician finds an external hard drive with the markings “IEEE 1394” on it. Which of the following cable types would be needed to view the contents of this drive? A. Ethernet B. eSATA C. FireWire D. MicroUSB

C. FireWire

A small company needs to print several color copies of the same contract to go to various departments and customers. Which of the following printers will be the QUICKEST? A. 3D printing B. Thermal printing C. Impact printing D. Laser printing

D. Laser printing

Which of the following features of a CPU socket is designed to make installation of a CPU easier? A. Plug and Play B. Lower latency C. Zero insertion force D. Heatsinks

C. Zero insertion force Explanation: http://www.techterms.com/definition/zif

A company wants to conserve paper without limiting the ability to print. Which of the following settings needs to be configured? A. Orientation B. Duplex C. Collate D. Quality

B. Duplex

A new high security printer is being installed at a small office, with the requirement that only connectivity over direct line of sight be allowed. Which of the following technologies would BEST achieve this goal? A. FireWire B. Bluetooth C. Infrared D. 802.11n

C. Infrared

Which of the following wireless protocols c range ONLY? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

A. 802.11a Explanation: http://www.webopedia.com/TERM/8/802_11.html

A technician is installing a PCIe wireless card on Peter’s, a customer, desktop computer. While the technician works, Peter watches and asks questions during the entire process. After the work order is completed, the technician should do which of the following? (Select TWO). A. Follow up with Peter at a later date to verify satisfaction B. Request that Peter not monitor the work C. Be culturally sensitive D. Provide proper documentation on the services provided E. Take a break so that Peter can go back to work

A. Follow up with Peter at a later date to verify satisfaction D. Provide proper documentation on the services provided