ERA 4-5 TIA Flashcards
Definition of Operational Risk
- The risk of loss resulting from inadequate or failed internal
processes, people and systems or from external events. - This definition includes legal risk, but excludes strategic or
reputational risk
5 Risks explicitly included in the definition of
Operational Risk
- Internal Processes
- People
- Systems
- External Events
- Legal Risk
7 Types of Operational Risk
- Internal Fraud
- External Fraud
- Employment Practices and Workplace Safety
- Clients, Products and Business Practices
- Damage to Physical Assets
- Business Disruption and System Failures
- Execution, Delivery and Process Management
What 3 Possible Explanations does Mango give for a
Plan Loss Ratio Model not forecasting accurately?
- Model not able to accurately forecast loss ratios
- Model is able, but it was improperly used
- Model did forecast accurately, but management ignored its
(unpopular) results
In the case of Lemur, was it Operational Risk or Insurance Risk that led to it’s downfall?
If all the other companies with that product also failed, then
it was insurance risk (eg. Asbestos)
Otherwise, it was operational risk:
1. Incorrect model was used (competitor’s had one that
worked)
2. Why wasn’t the model use tested or challenged
3. What governance was in place to hold management
accountable for their decision
Which areas of a company are affected if a company
starts to implement effective cycle management? (4)
- Planning
- Underwriting
- Objective Setting
- Incentive Bonuses (these last two will generate significant
opposition)
What characteristics are considered from a System
Performance Perspective? (4)
The System should be:
* Stable
* Available
* Reliable
* Affordable
What questions should we ask to determine a
company’s Cycle Management Strategy? (3)
- Does the company have a proactive cycle management
strategy - Does the company know where in the cycle the market
stands at any given time? - Are underwriters making decisions that are consistent with 1. and 2.?
What 4 Items should a company focus on during the
soft part of a cycle?
- Intellectual Property
- Underwriter Incentives
- Market Overreaction
- Owner Education
Why is Intellectual Property so important to an
Insurance Company?
A majority of the insurer’s franchise value is Intellectual Property:
- Experts in U/W, Claims, Finance, Actuarial
- Proprietary database of policyholder information
- Forecasting Systems
- Market Relationships
- Reputation
What should an Insurer do to maintain it’s Intellectual
Property? (3)
To maintain this asset, the company should:
1. Retain Top Talent, Grow and Develop Their Skills
2. Maintain Presence in Core Market Channels
3. Maintain a Consistent Pattern of Investment in systems,
models and databases
Agency Issues in ORM (3)
Owners and Management’s incentives are not aligned
- Giving Management incentives based on company value
growth could lead them to be too aggressive - On the other hand, if the manager’s wealth is tied up in the
company, this could lead the manager to be too risk averse - Production incentives for underwriters are common. This
could lead to sloppy underwriting or mispricing
Some Operational Risks that are common to all
businesses (5)
- Pension Funding (Has HR and financial components)
- IT Failure Risk (hardware and software failure, contingency planning is critical)
- Other HR Risks (loss of important staff, misdesign of compensation system)
- Reputational Risk
- Lawsuits
What is Control Self-Assessment?
What are it’s objectives?
A process through which internal control effectiveness is
examined and assessed.
The objective is to provide reasonable assurance that all
business objectives will be met
Objectives of internal control are to ensure:
* Reliability and Integrity of Information
* Compliance with policies, laws and regulations
* Safeguarding of Assets
* Economical and Efficient Use of Resources
* Accomplishment of Objective and Goals
Why are Key Risk Indicators a useful complement to
Control Assessment?
*KRI’s can be updated with a higher frequency
* Keep the risk management process dynamic
Six Sigma
- Used for Process Improvement in High Volume Processing
- Identifies and Eliminates issues:
– Inefficiencies
– Errors
– Overlaps
– Gaps in Communication
How to model Operational Risk
For Operational Risk Sources
1. Indentify Exposure Base for each Risk
2. Measure Exposure for each business unit and risk source
3. Estimate the Loss potential per unit of exposure
4. Combine 2) and 3) to produce loss distribution
5. Estimate the impact of mitigation, process improvements
and risk transfer
List examples of Owner Education - in the context of
Cycle Management (3)
Good for owners to know:
- some Ratios will not appear healthy during soft markets
- Premium Volume will drop
- Overhead Expenses to Premium will increase
– this should be seen as an investment