Emotions and moods Flashcards
Emotions
- caused by a specific event
- very brief in duration
- specific and numerous in nature
- action-oriented in nature
Moods
- cause is often general and unclear
- last longer
- cognitive in nature
Affect ( broad range of feelings) and culture
- in general : positive moods are more common
- individuals experience of emotions appears to be culturally shaped
Emotional Intelligence
- perceive emotions in the self and others
- understand the meaning of these emotions
- regulate ones emotions accordingly
(conscientiousness, cognitive ability, emotional stability)
Emotions and ethics
Emotions, ethics and groups -issues
- allows to justify emotional reactions as ‘ethical’
- judging outgroup members more harshly
- glorify ingroup members
What affects our emotions ?
Personality, time of day/day of week, weather ( illusory correlation), stress, social activity, sleep, exercise, age, gender
Affective Events Theory ( AET)
employees react emotionally to things that happen to them at work and this influences job performance and satisfaction
Emotion regulation
-identifying and modifying emotions you feel
Emotional labor
An employees expression of organizationally desired emotions during interpersonal transactions at work
- felt emotions ( actual emotions)
- displayed emotions ( required/appropriate emotions): surface acting and deep acting
Emotional dissonance
inconsistencies between the emotions people feel and the emotions they project
long term : burnout, declines in job performance, lower
job satisfaction
Emotional suppression
- facilitates practical thinking in the short term
- only helpful when in an strongly negative event
Cognitive reappraisal
- reframing our outlook on an emotional situation
- considered as the most effective
Social sharing
‘venting’ - open expression of emotion
can help to regulate emotions
Mindfulness
receptively paying attention to and being aware of the present moment, events, and experiences
