Attitudes and Job satisfaction

Question 1

What are the major job attitudes ?

Answer 1

Involvement, empowerment, commitment, organizational support, engagement and satisfaction

Question 2

Attitudes

Answer 2

Evaluation statements ( favorable or unfavorable ) about objects, people or events
reflect HOW YOU FEEL
(Behavior + emotions + thinking )

Question 3

Components

Answer 3

Affective component ( feeling), cognitive component ( thinking) and behavioral component ( action)

Question 4

How do we measure attitudes ?

Answer 4

Self reported questionnaires

Question 5

Explicit Attitudes

Answer 5

conscious efforts to achieve personal goals or adhere to the situation

Question 6

Implicit Associations

Answer 6

outside of conscious awareness and control

Question 7

Why do we have attitudes ?

Answer 7

• to make sense out of our environment
• define and maintain our sense of self - identity
• maintain good relations with others
  YOUR ATTITUDES DETERMINE YOUR BEHAVIOR

Question 8

Cognitive dissonance

Answer 8

lack of consistency between behaviors and attitudes

- because people like consistency we change either behavior or attitude to minimize dissonance

Question 9

Moderating factors

Answer 9

• attitudes importance
• correspondents to behavior
• accessibility ( memory )/ knowledge
• presence of social pressure
• wether a person has direct experience with attitude

Question 10

Job involvement

Answer 10

person identifies with a job, actively participates in it, considers performance important to self-worth
( supervisors resist employee involvement, think it will harm them )

Question 11

psychological empowerment

Answer 11

belief how much they affect their work environment, competence and meaningfulness, and autonomy in their work
- understand what needs to be done to address customers needs ( Doll case )

Question 12

organizational commitment

Answer 12

identifies with an organization, its goals and wishes to maintain membership
- implies loyalty and willingness to go an extra mile

Question 13

What pleasant experiences matter for commitment ?

Answer 13

• socialization practices
• organizational changes
• human resource practices
• interpersonal relations
  depends more on intrinsic factors

Question 14

Employee engagement

Answer 14

involvement, satisfaction, and enthusiasm for work they do

Question 15

Perceived organizational support

Answer 15

employees believe an organization values their contribution and cares about their well-being

Question 16

Job satisfaction

Answer 16

positive feeling about a job, which results from an evaluation of job characteristics

Question 17

job characteristics that measure satisfaction

Answer 17

type of work, pay, promotion opportunities, company culture etc.

Question 18

Job conditions for satisfaction

Answer 18

• intrinsic nature of the work itself
• social interactions and support
• supervision and feedback
  ( value of these factors differ across employees)

Question 19

Important aspects of a job ?

Answer 19

• skill variety ( different skills )
• task identity ( doing a whole task or part )
• task significance ( influences others )
• autonomy ( freedom of how to do a job )
• feedback ( information of how effectively perform a job )

Question 20

Values

Answer 20

• fit between employees and organizations values
• Corporate Social Responsibility (CSR)
• not all projects have the same meaning to all employees

Question 21

Why is satisfaction important ?

Answer 21

employees more likely to be productive and efficient
talk positively about organization, go beyond job expectation
Organizational Citizenship behavior (OCB)

Question 22

Psychological contract

Answer 22

beliefs about reciprocal ( gegenseitig) obligations between themselves and their employer

Question 23

Breach

Answer 23

broken promise

Question 24

Psychological contract breach

Answer 24

results in reduced commitment, lower satisfaction, stress, high turnover

Question 25

Counter productive work behavior

Answer 25

actions that actively hurt the organization

absenteeism, turnover