Emotional intellignce Flashcards
1
Q
What is Emotional intelligence
A
Emotional intelligence (EI) is the ability of managers to understand their own emotions and those of the people they work with to achieve better
2
Q
what are the four emotional intelligence components
A
Self awareness - How do. Feel? What are my abilities? Am I confident in these abilities?
self management - do I recover from stress quickly? Am I trustworthy? Do I show initiate and self-control?
Social awareness - how are others feeling? what is the opinion of others? how do I ’get on’ with others?
Social skills - do I handle emotions in relationships well? Do I understand different social situations?
