Emotional Intelligence

Question 1

What is emotional intelligence?

Answer 1

Understanding one’s own feelings, empathy for the feelings of others and the regulation of emotion in a way that enhances living

Question 2

What are the 4 parts of emotional intelligence?

Answer 2

Self awareness, self management, social awareness, social skills

Question 3

What is the difference between ‘emotion focused’ and ‘problem focused’ coping?

Answer 3

Emotion –> Coping efforts that are directed toward regulating emotional states

Problem –> Efforts to act on the source of stress to change
the person, the environment, or the relationship between the two:
1. Accept that there is an issue
2. Apply problem solving

Question 4

Who suggested the ‘coping reservoir? What is it?

Answer 4

Dunn et al. (2008) suggest individuals have a ‘coping reservoir’ made up of personal traits, temperament, and your coping style.
Factors like stress can drain the reservoir.
Coping strategies such as social support can fill it.

Question 5

What are the 5 dimensions of resilience?

Answer 5

1. Self efficacy
2. Self control
3. Ability to engage help and support
4. Learning from difficulties
5. Persistence

Question 6

What is the sphere of control?

Answer 6

Inside –> What you can control
Middle –> What you can influence
Outside –> Everything else (outside of your control and influence)

Question 7

What are the 5 facets of emotional intelligence according to Goleman?

Answer 7

1. Self awareness
2. Self management
3. Social awareness
4. Relationship management
5. Empathy

Question 8

What are the 4 parts of the Johari window?

Answer 8

My public self: I and others are aware of it
My blind spots: I am unaware but others are aware
My hidden self: I am aware but others aren’t
My unconscious self: Neither am nor others aware

Question 9

Is IQ a good predictor of success and achievement?

Answer 9

No its a poor predictor of success and performance

Question 10

Why is emotional intelligence more important than IQ?

Answer 10

Emotional intelligence can evolve and develop, so long as the desire to learn and grow as a person is present. IQ doesn’t change significantly over time.

Question 11

What are Harlow’s hierarchy of needs?

Answer 11

Self Actualisation
Esteem
Love/belonging
Safety and security
Physiological

Question 12

Who came up with the hierarchy of needs?

Answer 12

Harlow

Question 13

What falls under ‘self-actualisation’?

Answer 13

Desire to become the most one can be - lack of prejudice, morality, creativity, acceptance

Question 14

What falls under ‘esteem’

Answer 14

Self-esteem, achievement, respect, confidence

Question 15

What falls under ‘love/belonging’?

Answer 15

Family, friendship, sexual intimacy

Question 16

What falls under ‘safety’?

Answer 16

Employment, resources, health, personal security

Question 17

What falls under ‘Physiological’?

Answer 17

Air, water, food, sleep, sex

Question 18

What is self-efficacy?

Answer 18

Self-efficacy refers to an individual’s belief in his or her capacity to execute behaviors necessary to produce specific performance attainments. Reflects confidence in the ability to exert control over one’s own motivation, behavior, and social environment.