E3, Ch 13: Statistical Quality Control

Question 2

value stream map

Answer 2

map of activities taking place relating to a process and identifying the steps that actually add value

Question 3

project charter

Answer 3

includes problem statement, scope, budget, timeline, teams

Question 4

kaizen

Answer 4

diff teams come together to look at and improve current state

Question 5

executive leaders must ________ the process of improvement; AKA a ___ ____ ___________.

Answer 5

champion;
top down approach

Question 6

six sigma requires _________-____ training in Six Sigma concepts/tools; aka _________ __________

Answer 6

corporation-wide;
continuous improvement

Question 7

six sigma requires setting _______ goals for improvement; aka goals that are harder and require more effort

Answer 7

stretch

Question 8

plan, do, check, act cycle

Answer 8

is a 4-step process of management methodology used for continuous improvement

Question 9

the plan, do, check, act cycle is what kind of approach (versus six sigma)?

Answer 9

quality and systematic approach, where six sigma is defect-focused

Question 10

plan –>
do –>
check –>
act –>

Answer 10

identify problem and devise a plan –>

implement the plan and modify as needed –>

collect and analyze data, comparing results (crucial!) –>

if desired improvements have been achieved, standardize the new process. otherwise, return to “plan”

Question 11

DMADV

Answer 11

define, measure, analyze, DESIGN, VERIFY

Question 12

DMADV is the secondary process for Six Sigma, used for…

Answer 12

new products

Question 13

video from class on that 70s show

Answer 13

Kelso is trying to understand what his father does as a statistical analysis technician

Question 14

data collection tools (3)

Answer 14

check sheet
control chart
histogram

Question 15

data analytics tools (3)

Answer 15

pareto chart
scatter plot
fishbone diagram