Doctor Patient Communication

Question 1

why is good communication important? (4)

Answer 1

patient understanding and satisfaction, health outcomes and patient safety

Question 2

what is a doctor-centred interaction?

Answer 2

only talking about the biomedical aspects of a health difficulty only

Question 3

what is a patient-centred interaction?

Answer 3

the patients point of view is actually sought, psychosocial aspects are explored and patients encouraged to take an active role

Question 4

what are examples of doctor-centred communications? (4)

Answer 4

blocking behavior, closed questions, little empathy, interruptions

Question 5

what are examples of patient-centred communications? (4)

Answer 5

active listening, reflection, empathy, agree on problem, negotiate reasonable goals

Question 6

what is the framework for good communication? (5)

Answer 6

initiating session, gathering information, physical examination, explaining and planning, closing session

Question 7

how do you gather information? (5)

Answer 7

open and closed questions, active listening, reflection, empathy, agree on problem

Question 8

what is explanation and planning? (3)

Answer 8

negotiate reasonable goals, emphasise important points, avoid or explain jargon

Question 9

how do you close the session? (3)

Answer 9

summary, clarification, parting comments

Question 10

how do you build a rapport? (5)

Answer 10

elicit patients beliefs, use active listening, reflection, negotiation, empathy