Dispatching Non Emergency Calls Flashcards
Panhandler
- Phone Number of the Caller
- ID Number or Name of the Caller
- Location
- Description of Panhandler
-Male/Female
-Black, White, Hispanic
-Age
-Height
-Weight
Clothing Description - Actual Compaint
- Direction of Travel
- Location of Caller
Dispatch 2 Officers
* Panhandler
* Location
* Description
* Direction of Travel
Party Violation/Noise Complaint
- Phone Number of the Caller
- ID Number and/or Name of the Caller
- What is their Address?
- Address of compaint & exact Location
- What kind of Noise/Activity? (Music, Yelling, Jumping)
- Any other details?
Dispatch 2 Officers
* Noise Compaint
* Location of Complaint
* Kind of Noise & any other details
Vehicle Unlock/Pop Start
- Phone Number of the Caller
- ID Number and/or Name of the Caller
- Location (Front, Back, Lot)
- C.Y.M.B.A.L.
-Color
-Year
-Make & Model
-Body Type
-Additional Description
-License Plate Number - Is the Vehicle Registered to Caller/Parent?
- Are you with the vehicle now?
- Put the Hood Up if it is a Pop Start
- Flag Down the Officer when you see them
Dispatch 1 Officer:
* Pop Start/Vehicle Unlock
* Location (Front, Back, Lot)
* Vehicle Information
Medical Escort to Hospital Emergency Room
- Phone Number of the Caller
- ID Number of the Caller
- Reason for the Escort
1. Counceling - Is the student violent toward themselves or others, any other concerns. Get ID Number and/or Name.
2. Illness - What is the situation exactly? Symptoms: Fever, Vomiting, Diarrhea, Weakness, Chest Pains, Dizzy… Contact the Command Officer for Permission. They may want you to send Officers over for an Evaluation to see if an ambulance needs to be called instead.
3. Injury - What is the situation exactly? Contact the Command Officer for Permission. They may want you to send Officers over for an Evaluation to see if an ambulance needs to be called instead. - How Many?
- Starting Location (Address or Building, Front/Back/Side)
- Ending Location
- Tell them they need to be Ready and Watching for the Officer
Dispatch 1 Officer
* Escort
* Location of Starting Location
* How Many?
* Location of Ending Location
Escort from Hospital Emergency Room back to Campus if they went by Ambulance or an Officer
- Phone Number and Name of Caller
- Students Name & ID Number
- Are they Ready Now?
- From the Emergency Room Entrance?
- How Many?
- Call the Command Officer for Permission
- Where are they Going?
Dispatch 1 Officer
* Escort
* Location of Starting Location
* How Many?
* Location of Ending Location
Escort
During Daylight hours Before Cruiser or Cruiser Break Times, call the Command Officer to get Permission to give an escort
* Phone Number of the Caller
* ID Number of the Caller
* ID Number of Additional riders
* Starting Location (Address or Building, Front/Back/Side)
* Ending Location
* Tell them they need to Be Ready and Watching for the Officer
Dispatch 1 Officer
* Escort
* Location of Starting Location
* How Many?
* Location of Ending Location
Academic Building/Room Unlock
- Phone Number of the Caller
- ID Number and/or Name of the Caller
- Reason for Unlock (Event Name, Supposed to have Swipe Access)
- Building & Location (which exterior Door or Room Number)
- Verify the Event
1. Check to be sure on the Daily Sheet or Google Calendar to Verify Event
2. Check the “Authorized Key Pickup” Book, Check Blackboard, S2 for Card Swipe Access or Door Override
3. IF Nothing Found to Verify the event, do they have an Email Verifying it to show the Officer? - Call the Command Officer to get Permission. You will need to let them know you did Verify the information
- Where are they Now?
- Have they actually tried the door to see if it is Unlocked?
- Where do they want to Meet the Officer?
Dispatch 1 Officer
* Unlock
* Building & Location (which exterior door or room number)
* “See (first name)
* Location they will Meet Officer
* Let the Officer know it was Verified
Dorm Let-In
- Phone Number of the Caller
- ID Number and Name of the Caller
- Dorm/Room Number or Address/Apt Number
- Verify Home Address & Birthday from Directory!
- Do they need to be let into the Building or their Room?
-If Building, Where is their Swipe Card?
-If they Lost It, they need to come to MAC for a New Card
-During the school year, try calling the Office to see if anyone is there. If not, call an RA to let them in. If during business hours, you may even want to call Housing. -
Only if the above options are exhausted, should you send an Officer. Be sure you note in the call that you did try the above before sending an Officer.
-Where are they Now?
-Where do they want to Meet the Officer? - Be sure you state over teh Radio that you did try several other options
Dispatch 1 Officer
* Let-In
* Dorm/Room Number needs let into
* “See (first name)
* Location they will Meet Officer
* Let Officer know you did Verify their information
St. James Let-In
- Phone Number of the Caller
- ID Number and Name of the Caller
- Dorm/Room Number or Address/Apt Number
- Verify Home Address & Birthday from Directory!
- Do they need to be let into the Building or their Room?
-If Building, Where is their Swipe Card?
-If they Lost It, they need to come to MAC for a New Card - Where are they Now?
- Where do they want to Meet the Officer?
Dispatch 1 Officer
* Let-In
* Dorm/Room Number or Address/Apt Number needs let into
* “See (first name)
* Location they will Meet Officer
* Let Officer know you did Verify their information
