Dispatching Medical Non Emergency Calls

Question 1

Code 2 - Non Emergency or Will Advise

Answer 1

• Phone Number of the Caller
• Location of the Situation - Address, Building, Room Number, Front/Back
• What is the Situation? (Intoxicated, Vomiting, Non-Life Threatening)
  -Conscious, Alert, Breathing
  -Male/Female
  -Age –approximate is fine
• Identify the Caller

Ask the Caller to hold
Start CAD entry

Dispatch 2 Officers:
* Medical Emergency
* Building/Room Number, Address/Apt Number
* Situation (Intoxicated, Vomiting, Non-Life Threatening)
-Conscious, Alert, Breathing
-Male/Female
-Age – approximate is fine
* Advise Officers to Notify about AMT

Go back to the Caller for further Information
Update Officers as you get it

If Immediate medical attention is NOT needed:
* Remain on the call until an Officer Arrives on scene
* Update Officers as needed

If Officers do request AMT:

Calling for AMT per Officer request:
* Hit the 2000 line and then the “Peoria PD” line
* “This is (name) with Bradley University Police.”
* “We need a Code 1 (emergency) or Code 2 (non-emergency).”
* Location - Address, Building, Room Number, Area
* For (situation)
-Conscious, Alert, Breathing?
-Male/Female
-Age – approximate is fine
-“I have Officers there/on the way.”

Be sure you have the AMT Number & Engine Number that are on scene.

STAY ON THE LINE WITH THE CALLER UNTIL AN OFFICER ARRIVES ON THE SCENE