Directing Others

Question 1

3 approaches to influencing

Answer 1

directing
coaching
delegating

Question 2

3 levels of diversity management

Answer 2

personal
interpersonal
organizational

Question 3

3 decision making methods

Answer 3

leader made
leader made with input
team made

Question 4

4 stages of team development

Answer 4

1. forming- tentative, unclear, team leader must communicate whatis expected
2. storming- member defensive and hostile towards one another as group decisions are made. make sure members dont become scape goats. leaders must make sure conflicts dont get out of hand
3. norming- belonging and shared commitment to goals, leader should provide direction and corrective feedback when required
4. performing- team is fully functional, self organized and work well together, leader should offer support and encouragement

Question 5

Mentorship-types of mentoring

Answer 5

formal
informal
situational
supervisory

Question 6

Elements of mentoring relationship

Answer 6

mutual respect
trust
caring
mutual support for growth

Question 7

Maslows Hiearchy of Needs

Answer 7

self actualization
esteem
love/belonging
safety
physiological- food, water, O2, relief from pain

Question 8

Member Functioning

Answer 8

20-30% of full capacity is merely compliant and only yield when force is applied

80-90% is a committed peak performer