deck_231553 Flashcards
Transaction Processin Systems (TPS)
keeps track of elementary activities and transactions (ex. sales, receipts, cash, payroll)
Management Information Systems (MIS)
a specific category of information systems that serve middle management.provides reports on organizations current performance that are used to monitor and control the business and predict future performance
Decision-support Systems (DSS)
support non-routine decision making (unique and rapidly changing problems)
Business intelligence
data and software tools for organizing, analyzing and providing access to data so managers can make more informed decisions
Executive Support Systems (ESS)
help senior management make non-routine decisions requiring judgement, evaluation and insight
Portal
Web interface for presenting integrated personalized content from a variety of source. Also refers to a Web site service that provides an initial point of entry
Digital Dashboard
Displays all of a firm’s key performance indicators as graphs and charts on a single screen to provide a one-page overview of all the critical measurements necessary to make key executive decisions.
Enterprise Applications
systems that focus on functional areas like executing business processes across the firm and include all levels of management allow businesses to become more flexible and productive by coordinating business processes and integrating groups of processes to focus on efficient management of resources and customer service
Enterprise Resource Planning Systems (ERP)
integrate business processes in manufacturing and production, finance and accounting, sales and marketing and human resources
Supply Chain Management Systems (SCM)
help suppliers, purchasing firms, distributors, and logistics companies share info about orders, production, inventory levels and delivery of products and services – sourcing and delivery is now efficient
Interorganizational System
automates the flow of into across the organizational boundaries
Customer Relationship Management Systems (CRM)
provides information to coordinate all business processes that deal with customers in sales, marketing and service – optimizing revenue, customer satisfaction and customer retention
Knowledge Management Systems (KMS)
better manages the process of capturing and applying knowledge and experiencemakes the info able available whenever, wherever to improve business processes and management decisions by linking the firm to external sources of knowledge
E-business
use of digital technology and the internet to execute major business processesused for activities for internal management and coordination with suppliers and business partners
E-commerce
deals with buying and selling goods/services over the Internet and activities supporting those transactions (advertising, marketing, customer support, security, delivery)
E-government
application of internet and networking technologies to digitally enable government and public-sector agencies to have relationships with citizens, businesses and other government agencies
Collaboration
working with others to achieve shared and explicit goals
Teams
group of people in a business organized to achieve the team mission
Virtual Worlds
online 3-D environments populated by ‘residents’ who have built graphical representations of themselves known as ‘avatars’
Telepresence Technology
integrated audio/visual environment that allows a person to give the appearance of being present at a location
Information Systems Department
the formal organizational unit that is responsible for the information systems function in the organization
Information Systems Managers
leaders of the various specialists in the information systems department
Chief Information Officer (CIO)
Senior manager in charge of the information systems function in the firm
Chief Knowledge Officer (CKO)
Senior executive in charge of the organization’s knowledge management program
