Chapter 1

Question 1

What is a digital firm

Answer 1

An organization which communicates with customers mostly digitally.

Question 2

Business processes refer to … ?

Answer 2

Logically related tasks and behaviours, developed by an organization over time.

Question 3

How information systems helps business models?

Answer 3

Can be used as a tool for creating new products and services.

Question 4

What is Canadian Rules on the Sarbanes-Oxley act ( C-SOX)

Answer 4

An act that improves accountability of public firms and their auditors.

Question 5

Define Information Technology ( IT )

Answer 5

Software and Hardware used by a firm to achieve a business objective.

Question 6

Define Information

Answer 6

Data that has been shaped/sorted in a way to appear meaningful and useful to human beings.

Question 7

What is Data

Answer 7

Raw facts before being processed into information.

Question 8

Process that collects/captures data from outer environment

Answer 8

Input.

Question 9

Processing is?

Answer 9

The action that takes the raw data and puts it into meaningful form.

Question 10

Output is ?

Answer 10

Transfer of processed information to the user.

Question 11

What is feedback and why is it important?

Answer 11

Feedback is a process which tells how useful is gathered.Important because it can improve data collection to make information more relevant.

Question 12

Information systems literacy refers to .. ?

Answer 12

Understanding of an overall picture of how the firm operates digitally. Includes hardware, software , company structure.

Question 13

Define Computer Literacy

Answer 13

How well a person knows information technology.

Question 14

Objectives of Senior Management

Answer 14

Long range decisions about products and services, and well financial well being of the company.

Question 15

Objectives of Middle Management

Answer 15

To carry out plans and programs of senior management.

Question 16

Operational Management is responsible for ?

Answer 16

Daily activities of the business.

Question 17

Example Of Knowledge Workers and their duties.

Answer 17

Engineers, Scientists, Architects.Design products and/or create knowledge for the firm.

Question 18

Data workers are ?

Answer 18

Secretaries and Clerks.

Question 19

Workers that produce or provide services are?

Answer 19

People that do the manual labor.

Question 20

What is Organization Culture.

Answer 20

A fundamental set of assumptions and values in a firm . A way of doing things.

Question 21

Example of Computer Hardware

Answer 21

Tablets, PC, Hard drives.

Question 22

Main function of Computer software is ?

Answer 22

Use preprogrammed instruction to control computer hardware.

Question 23

Data management technology is responsible for ?

Answer 23

Software that organizes the data on physical storage.

Question 24

Networking and telecommunications technology consists of ?

Answer 24

Hardware and software that links and transfer data from one location to another.

Question 25

Network is ?

Answer 25

Two or more computers that share data or a resource ( printer).

Question 26

World Largest Network ?

Answer 26

Internet.

Question 27

Intranet is ?

Answer 27

Internal corporate network based on internet.

Question 28

Private intranets accessible from outside by authorized users called ?

Answer 28

Extranets.

Question 29

Define World Wide Web

Answer 29

Service provided by Internet that uses universally accepted standards for storing and retrieving information.

Question 30

Complementary assets refer to ?

Answer 30

Assets that are required to get the benefit from the main asset . Example roads are needed to drive cars.

Question 31

Managerial, Organizational and Social Assets together are known as?

Answer 31

Organizational and management capital.