Customer Service Flashcards
Courteous
☺️ polite and respectful
Retailers
🏬 Shops/sellers
At the touch of a button (idiom)
☝🏻With 1 click
Web-based/Cyber shopping
🛍️ online shopping
Customer Retention
The strategy of keeping existing customers and encouraging repeat purchases
superfluous
more than is needed or wanted
e.g. The report was marred by a mass of superfluous detail.
unbiased appraisals
обʼєктивна оцінка
word of mouth marketing
advertised by people to other people
promptly
quickly, without delay
discerning customers
demanding
impeccable service
perfect
cut-throat market
competitive market
rigorous training
careful and deep
the art of serving customers
to meet customers needs
establish an outstanding internal culture
to build a good team inside
To file / lodge / voice a complaint
to make a complaint
To kick up a stink / fuss
to complain noisily about something
To go the extra mile
to do more than is expected (when serving others)
rave reviews
very good reviews
a no-brainer
Obvious choice
apologised profusely
apologise a lot
Economy pricing / Rock bottom prices/no-frills prices
Low prices
Bundle pricing
Medium prices
enticed to buy
persuaded to buy
be responsive to
👂 listen, take seriously
accommodating
willing to understand and help
obliging
😊 willing and happy to do things for someone
impersonal
lacking of a personal element or feeling of human warmth
shoddy
service or goods are poor quality
uncooperative
not supportive
backlog of orders
number which are waiting to be dealt with
sense of urgency
feeling that your request is important
helpline
customer support
under warranty
under guarantee
site index
alphabetical list of contents of website
immediate dispatch
immediate delivery
