Customer Service Flashcards
1
Q
Courteous
A
☺️ polite and respectful
2
Q
Retailers
A
🏬 Shops/sellers
3
Q
At the touch of a button (idiom)
A
☝🏻With 1 click
4
Q
Web-based/Cyber shopping
A
🛍️ online shopping
5
Q
Customer Retention
A
The strategy of keeping existing customers and encouraging repeat purchases
6
Q
superfluous
A
more than is needed or wanted
e.g. The report was marred by a mass of superfluous detail.
7
Q
unbiased appraisals
A
обʼєктивна оцінка
8
Q
word of mouth marketing
A
advertised by people to other people
9
Q
promptly
A
quickly, without delay
10
Q
discerning customers
A
demanding
11
Q
impeccable service
A
perfect
12
Q
cut-throat market
A
competitive market
13
Q
rigorous training
A
careful and deep
14
Q
the art of serving customers
A
to meet customers needs
15
Q
establish an outstanding internal culture
A
to build a good team inside
