CRM Prologue

Question 1

__ is a group of individual who are brought together to achieve some sort of common objective

Answer 1

Team

Question 2

___ Individuals who have proven to their organization that they have the necessary knowledge, skill, abilities and professional to handle difficult and complex scenarios

Answer 2

High-Performance team

Question 3

___ factors often contribute to the team environment, and individual members may fail to speak up during periods of high stress

Answer 3

Organizational Culture

Question 4

__can best be described as a method for enabling high-performance team to ___ and___. SN: This is accomplished through the communication model.

Answer 4

CRM

Achieve and Maintain collective situational awareness

Question 5

A successful CRM program also includes ___ , ___, ___ and___.

Answer 5

Cross-training, planning, developing of contingencies and mission debriefing

Question 6

The foundation of CRM rest on the ___ of the team.

Answer 6

Collective Power

Question 7

The first step in the CRM model of communication is __ that communication has been “sent” by a team members to be “received” by another

Answer 7

Recognition

Question 8

Communication may take several different forms:

Answer 8

Statement 
Question 
Order 
Observation 
Specific Action or Behavior 

           ⬆️ All of these are different forms inquiries

Question 9

The communication phase is called

Answer 9

Inquiry

Question 10

Inquiries take many forms, including those that are __, such as___ or ___

Answer 10

Silent, body language or action

Question 11

Once the communication is received, regardless of it form, the receiver must either accept the message in its entirety or respectfully query to the clarification, gain understanding or object

Answer 11

Advocacy

Question 12

If the advocacy phase includes any type of ___ or ___ the next phase of CRM is ___

Answer 12

Alerting or challenging

Conflict resolution

Question 13

Once conflict is understood and resolve (even temporarily), ___ must be made.

Answer 13

Decision

Question 14

When the team leader makes a decision, the team continue to ___ the effect of their actions and provide ongoing professional and technical ___

Answer 14

Observe

Critique

Question 15

The critique process is typically demonstrated in a group through additional forms of communication that lead to __, ___, ___ and ___.

Answer 15

Statement, clarifying question, observations and actions