Counselling Lectures Flashcards
What is meant by patient education?
“a planned learning experience using a combination of
methods such as teaching, counselling, and behaviour modification
techniques that influence patients knowledge and behaviour”
What is meant by counselling?
a face-to-face interaction between the pharmacist and
the patient or caregiver’
Why is counselling important?
- Failing to adhere to treatment instructions commonly leads to serious negative
outcomes such as disease progression, lowered quality of life and death, in
addition to increased health care costs. - Medication counselling before patient discharge from the hospital significantly
reduces the adverse drug reactions after discharge.
What are the elements of effective counselling?
Establishing caring relationships
Assessing the patient’s knowledge, attitude, physical and mental
capability
Providing visual aids in addition to oral information
Verifying patients’ understanding
What is a part of explanation and planning: chunk and check?
- Provide the correct
amount of
information - Check they
understand and can
accurately recall the
information
What is a part of explanation and planning: patient centred?
- Achieve a shared
understanding and
make sure their
perspective is
incorporated
What is a part of explanation and planning: shared decision making?
- It’s THEIR problem,
let them OWN it! - Share your advice,
build on their desired
outcomes. - The plan is their’s
means they are more
likely to follow it
What is apart of empathic responses?
Legitimising:
Putting yourself in the other
persons shoes. What is it
like to be them?
Supportive:
If you have any further
questions please do not
hesitate to contact me.
Respectful:
Demonstrate admiration and
acknowledge their
achievements
Partnership
Building:
Working together to resolve a
problem
