Cottingham Flashcards
Broadly, what is this study about?
how race and gender shape nurses’ emotion practice at work
( disproportionate emotional
labor that emerges among women nurses of color)
Where does emotion emerge from?
(mis)fit between the structured
environment and the individual’s internalized adaptive patterns (dispositions, tastes, values, etc.).
What is the “emotional double shift” that is demanded of WOC?
Additional emotional labor
workers of color must perform to remain and succeed in white institutions
What method is used for collecting data? What might this show us?
Audio diaries
captures nurses’ reflexive insights into their spontaneous emotional experiences and, in so doing, details their experience of microaggressions on the job
What is emotional labour?
management of negative emotions and the cultivation/performance of positive emotions as determined by the nursing role
Ensure patients and their families
retain a sense that calm, confident, and effective care is being provided.
Is emotional labour distributed equally amongst all people?
performance of emotional labor has been
framed as a gendered experience linked to sociocultural stereotypes of women as more emotionally competent and community-oriented
How are women of colour disproportionally effected?
experience biases and microaggressions that both demand and shape additional forms of emotional labor
How can women of colour defend against this?
“everyday micro-resistances” that
enable them to “participate in racially oppressive institutions while maintaining and valuing their human dignity”
EX. black women in professional spaces sometimes adopted the persona of the “loud black girl” or “loud black woman.”
While this persona aligns with white coworkers’ racist, stereotypical assumptions of black women’s emotional
demeanor, the authors observed that it also allowed black women to assert themselves and be taken more seriously within white institutional spaces.
What is “emotional Capital”?
emotional resources and energy that are tied to social location but, as relations of power
What were nurses asked to report in their audio diaries?
Participants were asked to reflect on how they felt during and after their shift, to describe who and what influenced their emotions, and how they responded to their emotions or the emotions of others.
(Participants were not asked to specifically reflect on experiences related to race—these reflections emerged from the data without prompting)
How can a situation require MORE emotional labour for WOC?
For example, “difficult” patients and patient families are notorious among health care professionals for the negative emotions they draw out and the emotional labor they
exact
patient care can often include racial slurs, noncompliance with treatment, and delegitimation of authority for nurses
of color.
What are two consequences of overt racial aggression?
- the consequences of this aggression for
her individually
2.the collective practices that her colleagues engage in to shield her and other nurses of color from these types of patients.
How are racial slurs more directed at WOC?
racist slurs toward black women nurses
serve as reminders of racial injustice that are absent when directed at white nurses.
Explain how Frank (white bigger man) is used in the workplace?
His coworkers will often refer potentially violent patients to him saying, “maybe you just talking with them will calm them down.”
his physique and embodied white, masculine privilege shield him from the
aggressions that white women nurses and nurses of color confront. (that patients are
quick to grant men nurses respect )
If white male nurses are treated respectfully, what is the result on their emotional labour?
As men, and white men in particular, are easily granted competence and respect, patient interactions can exact fewer emotional resources.
Explain the emotional “double shift” for women of colour?
Women nurses of color lack the embodied resources that command respect from patients. Over time, this additional emotional labor exacts a toll
How can black women’s mental resources be diminished by giving care?
Assumptions they are of ‘lower status’ within the job by family members can be exhausting.
such events can lead to self-doubt and rumination.
How do white women experience status expectations differently?
As a white woman in her 60s, there is no question that she is a registered nurse and not an aide who typically performs the “dirty work”
(they are surprised when she will help them bathe etc)
How does patient cooperation effect emotional labour?
Trying to help clean patients up, and having them refuse: “goin’ back and forth, and this- THAT is emotionally draining”
-Tamara tries to take the route of patient education by telling this patient why it is important to clean him, but this strategy is ineffective and leads to emotional exhaustion.
- white men nurses whose perceived authority may make their use of patient education more successful
How can coworker microaggressions impact ones emotional labour?
As a black woman, she feels that coworkers (including other black women) talk to her differently than they would if she were a white nurse and that coworkers will doubt her and scrutinize her work more than white nurses.
–This leads to feelings of frustration, anger, and like she can “never be too comfortable.”
Explain how race-related
emotional labor directly impacts Joyce’s
ability to activate compassion in an exchange with a patient?
(breast cancer patient who appeared
to be scared and hesitant)
“I was already stressed about thing 1 and
thing 2 from this morning, those two emails, and I just wasn’t really feeling [like] trying to baby-talk her into getting her into getting her treatment”
