Beck

Question 1

How does Arlie Hochschild describe emotional labour?

Answer 1

the work of managing one’s own emotions that was required by certain professions.

Flight attendants, who are expected to smile and be friendly even in stressful situations, are the canonical example.

Question 2

How has the conversation on emotional labour shifted?

Answer 2

It left its original sphere of the workplace and moved to the home

Question 3

What is the distinction in the purpose of a task with emotional labour?

Answer 3

Suppose the purpose of the task was to make your mother-in-law happy, and you’re paying a visit.

You get in the cab, you ring the doorbell—that’s not emotional labor.

But if your mother-in-law is extremely disapproving of you, and you are aware of that, and you’re having to defend your self-esteem against the perceived insult, that’s emotional labor

(Basically when monitoring your own emotions for a result - financially, or otherwise)