Corporate Policies

Question 1

The City of Hamilton Code of Conduct for Employees Schedule A: Conflict of Interest identifies Public Duty as a role of all city staff and the following would be a contravention of that public duty:

a) Commenting a matter of public interest as a citizen member of community group
b) Commenting on a matter of public interest as a representative of the Fire Department on a city appointed committee
c) Providing critical comment on a City matter on social media as a representative of the Hamilton Fire Department
d) Acknowledging a work anniversary of a co-worker on social media

Answer 1

c) Providing critical comment on a City matter on social media as a representative of the Hamilton Fire Department

Answer: C (Code of Conduct for Employees - Schedule A Conflict of Interest – Terms and Conditions - Public Duty P.4)

Question 2

In the City of Hamilton Code of Conduct for Employees Schedule A: Conflict of Interest, if an employee has a conflict of interest they must notify their:

a) Immediate supervisor through verbal notification
b) Immediate supervisor by the end of the work day
c) Immediate supervisor in writing
d) Union representative of their conflict

Answer 2

c) Immediate supervisor in writing

Answer: C (Code of Conduct for Employees - Schedule A Conflict of Interest – Terms and Conditions - Reporting a Conflict of Interest P.4)

Question 3

In accordance with the Corporate Human Resources Policy – Code of Conduct for Employees Policy (Policy HR-01-09), it states that “employees are required to report all conflicts of interest that may come to their attention to the:

a) City Council
b) Human Resources
c) Chief Administrative Officer
d) Director, Manager, or Supervisor

Answer 3

d) Director, Manager, or Supervisor

Answer: D (Code of Conduct for Employees – Terms and Conditions P.3)

Question 4

In accordance with the City of Hamilton, Code of Conduct for Employees Policy (Policy Hr – 01-09) Directors, Managers, Supervisors and Elected Officials must:

a) Ensure that employees review and sign off on the Code of Conduct annually
b) Ensure that employees review and sign off on the Code of Conduct on a bi annual basis
c) Ensure that employees review and sign off on the Code of Conduct on a quarterly basis
d) None of the above

Answer 4

a) Ensure that employees review and sign off on the Code of Conduct annually

Answer: A (Code of Conduct for Employees – Responsibilities– Directors, Managers, Supervisors, and Elected Officials Pg.4)

Question 5

The vision of the 2016 – 2025 City of Hamilton Strategic Plan is:

a) To be the best place to live and age successfully
b) To be the best place to retire and age successfully
c) To be the best place to raise a child and family
d) To be the best place to raise a child and age successfully

Answer 5

d) To be the best place to raise a child and age successfully

Answer: D (2016-2025 Strategic Plan/Corporate Culture Pillars)

Question 6

The City of Hamilton Corporate Culture Pillars are comprised of five pillars two of which are:

a) Enthusiastic Employees and Collective Ownership
b) Steadfast Integrity and Continuous Improvement
c) Sensational Service and Courageous Change
d) Engaged Empowered Employees and Collective Change

Answer 6

c) Sensational Service and Courageous Change

Answer: C (2016-2025 Strategic Plan/Corporate Culture Pillars)

Question 7

The City of Hamilton Harassment and Discrimination Prevention Policy applies to all employees except:

a) Probationary employees
b) Student employees
c) Interns
d) None of the above

Answer 7

d) None of the above

Answer: D (Harassment and Discrimination Prevention Policy – Scope P.2)

Question 8

Under the Harassment and Discrimination Prevention Policy, Management is responsible to ensure that a workplace is free of Harassment and Discrimination by undertaking the following action:

a) When notified about a possible harassment issue establish a cooling off period to allow employs to rethink their actions
b) When notified about a harassment or discrimination complaint immediately conduct a formal investigation into the matter
c) When notified about a harassment or discrimination complaint advise the employee to contact Human Resources about the matter
d) When notified about a harassment or discrimination issue immediately contact a City of Hamilton Human Rights Specialist

Answer 8

d) When notified about a harassment or discrimination issue immediately contact a City of Hamilton Human Rights Specialist

Answer: D (Harassment and Discrimination Prevention Policy – Responsibilities – Management Responsibilities, P.10)

Question 9

Under the Harassment and Discrimination Prevention Policy managers play a significant role in addressing potential issues of harassment. Which of the following is not the role of management under the policy?

a) Setting a good example by not engaging or tolerating harassment to discrimination
b) Undertaking efforts to protect workers from harassment and discrimination
c) Discussing with an employee the issue of discrimination if the manager believes the employee may be too embarrassed to discuss the issue
d) Use discretion if an issue is raised by not taking immediate action but documenting the alleged incident for future action/reference

Answer 9

d) Use discretion if an issue is raised by not taking immediate action but documenting the alleged incident for future action/reference

Answer: D (Harassment and Discrimination Prevention Policy – Responsibilities - Management Responsibility P.9,10)

Question 10

Under the Harassment and Discrimination Prevention Policy workers have an important role to ensure that their work environment is free from harassment and discrimination. Which of the following actions are not the responsibility of the workers under the policy?

a) To not engage in any behaviour that is or may be perceived as harassment or discrimination
b) To report incidents of harassment or discrimination to their supervisor
c) To address any harassing or discriminatory actions against a fellow worker by intervening on their behalf in a situation
d) To cooperate fully in any attempts to resolve a complaint including investigations undertaken by the City of Hamilton regarding a complaint of Harassment and Discrimination.

Answer 10

c) To address any harassing or discriminatory actions against a fellow worker by intervening on their behalf in a situation

Answer: C (Harassment and Discrimination Prevention Policy –Responsibilities – Shared Responsibility (All Employees) P.8)

Question 11

Harassment and discrimination can occur under which one of the following prohibitive grounds under the Ontario Human Rights Code:

a) Race
b) Ethnic origin
c) Creed (religion)
d) All of the above

Answer 11

d) All of the above

Answer: D (Harassment and Discrimination Prevention Policy - Policy Statement P.1)

Question 12

Which of the following behaviours is not deemed to be an example of Harassing or Discriminatory behaviours that fall under the City of Hamilton Harassment and Discrimination Prevention Policy?

a) Written or verbal abuse or threats
b) Vandalism of personal property
c) Storing of information that contravenes Federal Law on your work computer
d) All of the above

Answer 12

d) All of the above

Answer: D (Harassment and Discrimination Prevention Policy - Discriminatory or Harassing Behaviours P.6)

Question 13

Which of the following is not deemed an inappropriate sexual harassment behaviour that would fall under the City’s Harassment and Discrimination Prevention Policy?

a) Unwanted touching or patting
b) Racial or ethnic slur
c) Displaying sexually offensive material
d) Leering (suggestive staring) at a person’s body

Answer 13

b) Racial or ethnic slur

Answer: B
Harassment and Discrimination Prevention Policy – Discriminatory or Harassing Behaviours P.7

Question 14

Under the Procedure for Resolving Harassment & Discrimination Issues forming part of the City of Hamilton Harassment and Discrimination Prevention Policy which of the following actions is not an encouraged action for a worker to attempt before a formal complaint is filed:

a) Make their displeasure known to the person causing the behaviour and asking them to stop their offensive behaviour
b) Ask for a transfer from their current job to avoid further harassment
c) Seek advice from a union representative
d) all of the above

Answer 14

b) Ask for a transfer from their current job to avoid further harassment

Answer: B (Procedure for Resolving Harassment & Discrimination Issues – Roles & Responsibilities – Employee P.1)

Question 15

In accordance with the City of Hamilton Procedure for Resolving Harassment & Discrimination Issues, an employee who has a complaint alleging violation of either the Harassment and Discrimination Prevention Policy or the Personal (Workplace) Harassment Prevention Policy is encouraged to attempt the following before a formal complaint is filed:

a) Seek advice from a Union representative (where applicable)
b) Seek council from a private lawyer or solicitor
c) Discuss the alleged harassment with co-workers
d) Lodge a complaint with the Police

Answer 15

a) Seek advice from a Union representative (where applicable)

Answer: A (Procedure for Resolving Harassment & Discrimination Issues -Role & Responsibilities – Employee P.1)

Question 16

In accordance with the City of Hamilton Procedure for Resolving Harassment & Discrimination Issues, a complaint alleging violation of either the Harassment and Discrimination Prevention Policy or the Personal (Workplace) Harassment Prevention Policy can be resolved through and informal resolution utilizing which of the following methods:

a) Education/Training for employees
b) Changing work responsibilities between the aggrieved parties
c) Involving the Manager/Supervisor to develop a management plan to ensure a respectful and supportive workplace
d) All of the above

Answer 16

d) All of the above

Answer: D (Procedure for Resolving Harassment & Discrimination Issues -Complaint Procedures – Complaint Informal Resolution Phase P.3, 4)

Question 17

Under the Personal Harassment Prevention Policy, the City of Hamilton is responsible for

a) Providing a workplace free from all forms of harassment
b) Creating an environment that encourages the reporting of all incidents of personal harassments.
c) Promoting religious freedoms within the workplaces throughout the City work spaces
d) both a and b

Answer 17

d) both a and b

Answer: D (Personal (Workplace) Harassment Prevention Policy - Responsibilities – Shared responsibilities and employer responsibilities pg.6)

Question 18

Under the City of Hamilton Personal (Workplace) Harassment Policy, which behaviour is not an offending behaviour and not deemed a harassing behaviour:

a) Ongoing condescending comments
b) False accusations
c) Bullying
d) None of the above

Answer 18

d) None of the above

Answer: D (Personal (Workplace) Harassment Prevention Policy- Definitions – Personal (workplace) Harassment pg. 2)

Question 19

In accordance with the City of Hamilton Personal (Workplace) Harassment Policy (Policy HR-62-13); any employee who is found to have violated this policy may be disciplined according to the severity of the actions, up to and including:

a) Garnishee of wages
b) Termination with cause and with severance pay
c) One (1) week suspension
d) Termination with cause and without termination pay/severance

Answer 19

d) Termination with cause and without termination pay/severance

Answer: D (Personal (Workplace)Harassment Prevention Policy - Compliance pg.8)

Question 20

In accordance with the City of Hamilton Personal (Workplace) Harassment Policy (Policy HR 62-13) the following behavior or comment is not deemed to constitute harassment under the policy:

a) False accusations
b) A performance related issue as part of a work related performance appraisal.
c) Spreading malicious rumours of gossip
d) Repeated offensive gestures or comments

Answer 20

b) A performance related issue as part of a work related performance appraisal.

Answer: B (Personal (Workplace)Harassment Prevention Policy – Definitions – Personal (workplace) harassment pg.2)

Question 21

Where an incident of workplace violence has occurred, it is to be investigated:

a) By the Manager or Supervisor
b) By Hamilton Police Services only
c) By a member of the Joint Occupational Health & Safety Committee
d) Within 5 working days of the incident

Answer 21

a) By the Manager or Supervisor

Answer: A (Violence in the Workplace Prevention Procedure – Investigating an Incident of Workplace Violence – Supervisors and Managers pg.2)

Question 22

In accordance with the City of Hamilton Violence in the Workplace Prevention Procedure the following is/are roles and or responsibilities of management:

a) Advise workers of any actual or potential hazards related to workplace violence
b) Co-operate fully in any investigation of a workplace violence incident
c) Develop emergency response protocols for summoning immediate assistance in situations of possible Workplace violence
d) All of the above

Answer 22

d) All of the above

Answer: D (Violence in the Workplace Prevention Procedure – Roles & Responsibilities – Employer (Management) pg.6)

Question 23

Under the Violence in the Workplace Prevention Procedure, employees are required to:

a) Immediately report all incidents of workplace violence to Supervisors or Human Resources
b) Participate in annual training sessions concerning violence in the workplace
c) Maintain a written journal on all witnessed or suspected incidents involving violence in the workplace
d) All of the above

Answer 23

a) Immediately report all incidents of workplace violence to Supervisors or Human Resources

Answer: A (Violence in the Workplace Prevention Procedure – Roles and Responsibilities – Employees pg.5)

Question 24

In accordance with The City of Hamilton Communication Policy - Media Relations, staff cannot participate in social media on behalf of the City of Hamilton unless they have received authorization from:

a) Duty Officer
b) Corporate Communications
c) Chief Communications Officer
d) Department Communications Officer/Public Affairs Coordinator

Answer 24

d) Department Communications Officer/Public Affairs Coordinator

Answer: D (Communications Policy – Media Relations Appendix 2 – Social Media Use – Scope pg.10)

Question 25

In accordance with The City of Hamilton Communication Policy - Media Relations, Appendix 2 Social Media Use, the purpose and rationale in establishing a Social Media Use Policy is to:

a) Ensure the media have current information on city issues
b) Limit the liability of employees and the corporation
c) Provide city staff with an opportunity to comment on city issues
d) All of the above

Answer 25

b) Limit the liability of employees and the corporation

Answer: B (Communications Policy – Media Relations - Appendix 2 Social Media Use– Policy Purpose pg.9)

Question 26

Under the City of Hamilton Substance Policy it is the expectation that employees:

a) Must not report for duty while impaired by alcohol or illicit drugs
b) Must not engage in unauthorized consumption of alcohol while on duty or in the workplace
c) Must use medications responsibly ensuring their ability to perform work safely, competently or efficiently is not impaired
d) All of the above

Answer 26

d) All of the above

Answer: D (Substance Use Policy – Terms and Conditions pg.4)

Question 27

Under the City of Hamilton Substance Policy managers and supervisors are responsible for the following:

a) Communicate with employees about the need to maintain a workplace that is free from substance abuse
b) Identify and address any situation where an employee appears to be impaired/unfit to work that could impact their ability to perform their job safely
c) Prohibit without exception the operation of a motor vehicle by an employee who appears impaired/unfit for work
d) All of the above

Answer 27

d) All of the above

Answer: D (Substance Use Policy – Responsibilities – Managers and Supervisors pg.8, 9

Question 28

In accordance with the City of Hamilton Substance Use Procedure the following impairment behaviors would give rise to reasonable cause to believe that an employee is impaired/unfit for duty and may be unable to perform their job safely, competently and efficiently:

a) Slurred speech
b) Glassy eyes
c) Smell of alcohol or drugs on breath or clothing or in the air surrounding the employee
d) All of the above

Answer 28

d) All of the above

Answer: D (Substance Use Procedure – Steps pg.1)

Question 29

In accordance with the Substance Use Procedure, Steps - If It Is Suspected That An Employee Is Impaired /Unfit for Duty, a supervisor may undertake the following actions for an employee believed to be impaired/unfit for duty:

a) Remove the employee to a private and safe location and seek an explanation for their behavior
b) Seek the opinion of a second supervisor where possible to confirm your observation
c) If there is reasonable cause to believe that an employee is impaired/unfit for duty, the employee must be removed immediately from the workplace
d) All of the above

Answer 29

d) All of the above

Answer: D (Substance Use Procedure – Steps pg.2)

Question 30

In accordance with the City of Hamilton Smoke Free Workplace Policy the purpose of the Policy is to:

a) Protect employees from the potential hazards related to direct exposure to environmental tobacco smoke
b) To comply with the Hamilton Clean Air mandate
c) To reduce the environmental impact of the carbon footprint of the City
d) All of the above

Answer 30

a) Protect employees from the potential hazards related to direct exposure to environmental tobacco smoke

Answer: A (Smoke Free Workplace Policy – Purpose pg.1)

Question 31

In accordance with the City of Hamilton Smoke Free Workplace Policy it is the responsibility of the supervisor to:

a) Direct employees who are smoking in a City workplace to stop smoking immediately
b) Provide and post prescribed signs prohibiting smoking in the workplace
c) Ensure that no ashtrays or similar equipment remain in the workplace
d) All of the above

Answer 31

d) All of the above

Answer: D (Smoke Free Workplace Policy – Responsibilities – Manager/Supervisor pg. 3,4)

Question 32

Under the definition of Reprisal as part of the Whistleblower By-law which of the following is a measure that falls into the category of Reprisals that could be taken against an employee for a qualifying disclosure:

a) Dismissal
b) Denial of a benefit
c) Disadvantaging an employee through a promotion
d) All of the above

Answer 32

d) All of the above

Answer: D (Whistleblower By-law - Section 5 - Definitions)

Question 33

Under the By-law, the responsibility to determine if a disclosure of serious wrong doing by an employee is deemed a ‘qualifying disclosure’ is the responsibility of:

a) The City Manager
b) The Director of Corporate Services
c) The Director of Audit Services
d) The Mayor

Answer 33

c) The Director of Audit Services

Answer: C (Whistleblower By-law - Section 6 – Protection from Reprisal)

Question 34

In accordance with the Computer and Technology Acceptable Use policy which of the following is not deemed “Authorized Users” of Computer and Network Services?

a) Contract City employees
b) Cleaning staff with card access to City buildings
c) Elected officials
d) Interns working at the recreation centres

Answer 34

b) Cleaning staff with card access to City buildings

Answer: B (City of Hamilton Computer & Technology Acceptable Use Policy 3.1)

Question 35

Under the City of Hamilton Computer and Technology Acceptable Use Policy the City does have the right to monitor:

a) All personal emails except for those marked ‘private’
b) All internet sites visited by an authorized city user
c) All personal emails marked ‘private’
d) Both b) & c)

Answer 35

d) Both b) & c)

Answer: D (City of Hamilton Computer and Technology Acceptable Use Policy 6.2)

Question 36

Under the City of Hamilton Computer and Technology Acceptable Use Policy it is allowable to bring a flash drive from home and connect to a City computer provided:

a) You get approval from your supervisor
b) You contact IT and get approval
c) You virus scan before using the device
d) The material on the portable media is not offensive and contravention to the City’s Code of Conduct Policy

Answer 36

c) You virus scan before using the device

Answer: C (City of Hamilton Computer and Technology Acceptable Use Policy 7.18.4)

Question 37

The City of Hamilton Computer and Technology Acceptable Use Policy considers the following use(s) appropriate:

a) Using the internet to conduct research on textile flammability
b) Sending minutes of the OMFPOA chapter meeting
c) Participating in work related mailing lists or forums
d) All of the above

Answer 37

d) All of the above

Answer: D (City of Hamilton Computer and Technology Acceptable Use Policy 7.17)

Question 38

Under the City of Hamilton Computer and Technology Acceptable Use Policy utilizing the following software during lunch time is acceptable:

a) Kazaa
b) Yahoo messenger services
c) Windows messenger services
d) None of the above

Answer 38

d) None of the above

Answer: D (City of Hamilton Computer and Technology Acceptable Use Policy 7.18.4)

Question 39

The following is/are not considered a violation of the City of Hamilton Computer and Technology Acceptable Use Policy:

a) Participating in personal chat groups dealing with home energy efficiency during lunch time
b) Downloading and storing NHL 2012 Hockey on your personal drive
c) Sending religious inspired chain letters to your friends at work
d) None of the above

Answer 39

d) None of the above

Answer: D (City of Hamilton Computer and Technology Acceptable Use Policy 7.18.6, 7.18.7, 7.18.9)

Question 40

The City of Hamilton Computer and Technology Acceptable Use Policy requires users to log off their computer when?

a) Just prior to regularly scheduled maintenance
b) When leaving the workplace for any extended period
c) Leaving a workstation to go to the washroom
d) Both b) & c)

Answer 40

b) When leaving the workplace for any extended period

Answer: B (Computer & Technology Acceptable Use Policy 7.18.18)

Question 41

Which of the following is considered prohibited email/internet use under the City of Hamilton Computer and Technology Acceptable Use Policy?

a) Responding to public enquiries
b) Creating job related information resources
c) Participating in internet chat groups that are not job related
d) Participating in job related research

Answer 41

c) Participating in internet chat groups that are not job related

Answer: C (Computer & Technology Acceptable Use Policy 7.18.9)