CHAPTER 06 - Understanding People, Fire Officer NFPA 1021 - Jones & Bartlett (Third Edition)

Question 1

1. What is the term used for the process of setting performance standards and evaluating performance against those standards?
A) Performance management
B) Labor standards
C) Labor relations
D) Staffing

Answer 1

Answer: A

Level: II
NFPA Line Item: 5.2, 5.2.1
Page: 121