CHAPTER 09 - Evaluation and Discipline, Fire Officer NFPA 1021 - Jones & Bartlett (Third Edition)

Question 1

1. Which program is designed to deal with issues such as substance abuse, emotional or mental health issues, marital and family difficulties, or other difficulties that affect job performance?
A) Employee Assistance Program
B) Critical incident stress management
C) Member referral program
D) Performance assistance program

Answer 1

Answer: A

Level: II
NFPA Line Item: N/A Page: 177

Question 2

2. The success of an Employee Assistance Program relies on the ability of an Officer to
   .
   A) create a healthy working environment
   B) recognize signs of stress in an employee
   C) deal with employees in a fair and consistent manner
   D) establish trust with subordinates

Answer 2

Answer: B

Level: II
NFPA Line Item: N/A Page: 177